If your scanner is not operating properly and you cannot solve your problem with the troubleshooting information in this guide and online help, contact customer support services for assistance.
We will be able to help you much more quickly if you are able to give the exact information indicated below.
Serial number of your scanner:
(The serial number label is on the back of the scanner.)
Brand and model of your computer:
Scanner software version:
(Click the About button on the Help menu in your application for the version number.)
Version of Windows (95, 3.1, NT 4.0, and so on):
Version of software applications you normally use with your scanner:
For United Kingdom and the Republic of Ireland Users
If you purchased your scanner in the UK or the Republic of Ireland, Epson (UK) Limited provides a range of customer services and technical support.
Note:
For customers in the Republic of Ireland, please use the correct dialing codes when dialing the UK telephone numbers listed in the following sections. For example the Enquiry Desk fax number, 01442 227271, should be dialed as 0044 1442 227271 from the Republic of Ireland.
Enquiry Desk
The enquiry desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271, and via the Internet at info@epson.co.uk. They can provide the following information:
❑Information and literature on new EPSON products (also available from Faxon Epson)
❑Where to purchase genuine EPSON consumables, accessories and options