Epson GT-5500 manual For Singapore Users, For Hong Kong Users

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EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone:	(02) 9903 9040
Fax:	(02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User’s Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required.

For Singapore Users

Contact the telephone and fax numbers below:

Phone:	(065) 337-7911
Fax:	(065) 334-1185

For Hong Kong Users

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

❑Product information

❑Answers to Frequently Asked Questions (FAQs)

❑Latest versions of EPSON scanner drivers

Users can access our World Wide Web home page at:

http://www.epson.com.hk.

Contacting Customer Support

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Contents Page Scanner Parts GT-5500 Declaration of Conformity Contents Appendix a Technical Specifications Glossary Index Page Options FeaturesIntroduction Scsi Peripheral Cable 50-pin to 50-pin B860091 Important Safety InstructionsScsi System Cable 25-pin to 50-pin B860081 Introduction For United Kingdom Users Safety informationSetting Up the Scanner Choosing a Place for the Scanner Removing the Transportation Screw Plugging In the Scanner Initialization Daisy Chain Connecting the Scanner to Your ComputerUnderstanding Scsi connections Scsi Cables Setting the Scsi ID numberPage Do not use an external terminator CCaution Connecting the scannerPower-on sequence For Windows 95 users Power-off sequenceUsing Your Scanner Lights and Buttons Lights Before scanning a document Placing a Document on the ScannerCorner of the document Do not place heavy objects on top of the scanner Removing the Cover for Thick or Large DocumentsRAM and hard disk size Sizing Up Your SystemVideo cards Accelerator boardsMonitors File compression softwareMaintenance and Troubleshooting Cleaning the scanner MaintenanceReplacing the fluorescent lamps Transporting the ScannerError indicators Problems and SolutionsOperate light does not come on Operating problemsReady light does not come on Scanner does not start scanningScanner software does not work properly Entire image is distorted or blurred Quality problemsPart of the image is distorted or blurred Edges of the document are not scannedImage is too dark Image is faint or out of focusStraight lines in the image are jagged Image does not look the same as the originalLine of dots is always missing in the scanned image Your image cannot be printed or the printout is garbled Printed image is larger or smaller than the original sizeTechnical Specifications Scanning 2Technical SpecificationsElectrical Environmental Safety ApprovalsScsi Interface Initialization Methods Contacting Customer Support Contacting Customer SupportEnquiry Desk For United Kingdom and the Republic of Ireland UsersCustomer Support Epson Faxback For Australian UsersFor Hong Kong Users For Singapore UsersElectronic bulletin board system For Philippines UsersAdditive primary colors GlossaryESC/I Scsi Threshold Index IN-1 IndexIN-2 Index Index IN-3 IN-4 Index Epson Overseas Marketing Locations Epson AMERICA, INC