Sony PCG-R505JLK, PCG-R505JS, PCG-R505JE Troubleshooting i.LINK Devices, Troubleshooting the Modem

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VAIO® R505 SuperSlim Pro™ Notebook Quick Start

Verify that your AOL connection still functions satisfactorily with the WAN Network Driver disabled. If you need to reverse this setting, repeat the steps above and select Enable.

What software do I use for CD-R/CD-RW software functions?

Sony recommends using the preinstalled SonicStage software’s Record function to create any CDs on your VAIO® computer, if the specific model you purchased is preconfigured with all necessary components for CD-R and CD-RW capability.

Downloading the optional RealJukebox CD-burning component to create any CDs on your computer may interfere with normal system operations.

Troubleshooting i.LINK Devices

I cannot establish a connection between two VAIO computers when using an i.LINK cable.

1Disconnect the i.LINK* cable from both computers and reconnect it.

2Wait for the computers to respond. If neither computer responds after a few moments, restart both computers.

The computers may not recognize an i.LINK connection after returning from a power saving mode (Standby or Hibernate). If that happens, restart both computers to establish a connection.

Troubleshooting the Modem

My modem does not work.

Check that the phone line is plugged into the line jack. See “Using a Phone Line” in the online user guide for more information.

*i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, oper- ating system, and compatible i.LINK devices. All products with an i.LINK connection may not communicate with each other. Refer to the documentation that came with your compati- ble i.LINK device for information on operating conditions and proper connection. Before connecting compatible i.LINK PC peripherals to your system, such as CD-RW or hard disk drive, confirm their operating system compatibility and required operating conditions.

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Contents Vaio R505 SuperSlim Pro Page Contents Troubleshooting Getting Help Features WelcomeUnpacking Your Notebook HardwareDocuments Recovery CDs Software CDsOther Registering Your Notebook Setting Up Your Dial-Up Connection Setting up your Internet connection Microsoft Windows XPPhone and Modem Options screen New Connection Wizard Setting up your dial-up connection Windows Setting Up Your Vaio Notebook Locating Controls and Connectors On the NotebookDC In port Monitor port USB port Memory Stick slot Air vent Right Bottom On the Docking Station Optical drive DC In indicator Undock switch Right lever Left lever Floppy disk driveConnecting the Docking Station Securing the Notebook to the Docking Station Disconnecting the Docking Station Disconnecting the docking station when the notebook is offDisconnecting the docking station when the notebook is on From the Start menu Using the Undock switch Connecting a Power Source Using the AC adapterUsing battery power To insert the battery packTo charge the battery pack Battery Indicator Status Meaning To remove the battery packRemoving Battery Pack Connecting a Power Source Starting Your Notebook Turning on NotebookShutting Down Your Notebook If you are unable to turn off your notebookUsing Power Saving Modes Normal modeStandby mode Hibernate modeTo use Hibernate mode Vaio R505 SuperSlim Pro Notebook Quick Start Precautions and Procedures Adding MemoryTypical expansion memory configuration On board MB Slot MBRemoving a Memory Module Installing a Memory Module Turning the Keyboard Press the module into place until it clicks Viewing the Amount of Memory Vaio R505 SuperSlim Pro Notebook Quick Start Overview of the Software on Your Notebook Adobe Acrobat ReaderAdobe Systems Inc Adobe Photoshop ElementsAdobe Premiere LE On selected models America OnlineCompuServe 2000 On selected models DigitalPrint On selected modelsDVgate Jog Dial UtilityMicrosoft Office XP Professional On selected models Microsoft CorpMovieShaker Netscape Communicator On selected modelsNorton AntiVirus On selected models OpenMG Jukebox On selected modelsPowerPanel PictureGearPhotoPrinter 2000 Pro On selected models Prodigy Internet On selected modelsQuickTime RealJukeboxRealPlayer Real Producer On selected modelsSmart Capture Smart Connect On selected modelsSonicStage On selected models Sony on Yahoo! On selected modelsVaio Action Setup SonyStyle ConnectSM On selected modelsVaio Support Agent VisualFlowApplication, Driver, and System Recovery CDs Application Recovery CDsDriver Recovery CDs System Recovery CDsUsing Your Recovery CDs To use the Application Recovery CDsTo use the Driver Recovery CDs Device Manager window Properties dialog box To use the System Recovery CDs Using the Driver Recovery CDs WindowsIf your notebook does not start from the Recovery CD To recover Microsoft Word Updating the task tray WindowsTroubleshooting Your Notebook My notebook does not startMy notebook starts but a Bios error appears Troubleshooting My notebook stops responding or does not shut down My notebook is unstableTroubleshooting the Docking Station Sound of my notebook’s fan is too loudTroubleshooting the LCD Screen Cannot remove the discMy LCD screen is blank Troubleshooting the Mouse and Touchpad Want to change the video resolution of my displayMy LCD screen continues to show the previous screen My mouse does not workPointer does not move while I am using the Touchpad or Mouse Troubleshooting Drives, PC Cards, and Peripheral Devices My floppy disk drive cannot write to a floppy diskMy optical drive is not playing my CD or DVD properly My optical drive tray does not open My PC Card does not workTroubleshooting the Software My software program stops responding or crashesApplication cannot find a file while a PC Card is inserted Troubleshooting i.LINK Devices Troubleshooting the ModemWhat software do I use for CD-R/CD-RW software functions? My modem does not workTroubleshooting Audio My modem connection is slowMy speakers have no sound Troubleshooting the Printer My microphone does not workCannot print Troubleshooting Vaio R505 SuperSlim Pro Notebook Quick Start Getting Help Support OptionsSony PC Support Sony Fax-on-Demand Calling Sony Customer SupportCompuServe 2000 CompuServe Interactive Services Inc Software Support InformationAmerica Online America Online, Inc Netscape Communicator Netscape Communications CorpNorton AntiVirus Symantec Corp PC-Cillin 2000 Trend Micro, IncPhotoPrinter 2000 Pro ArcSoft Inc Prodigy Internet Prodigy Communications CorpQuickTime Apple Computers Inc RealJukebox, RealPlayer, RealProducer RealNetworks IncSony Applications Sony Electronics Inc Sound Forge XP Sonic Foundry IncSony Service Center Index LCD Index 658-992-01