Sony PCG-R505JSP, PCG-R505JSK Software Support Information, America Online America Online, Inc

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Software Support Information

Software Support Information

Adobe Acrobat® Reader™, Adobe Photoshop® Elements, Adobe® Premiere® LE (Adobe Systems Inc.)

Web site	http://www.adobe.com

telephone	206-675-6126 (fee-based support)

e-mail	techdocs@adobe.com

hours	M-F, 6 A.M.-5 P.M. Pacific time

America Online® (America Online, Inc.)

Web site	http://www.aol.com

telephone	800-827-3338

hours	7 days a week, 24 hours a day

CompuServe® 2000 (CompuServe Interactive Services Inc.)

Web site	http://www.compuserve.com

telephone	800-848-8990

hours	M-F, 8 A.M., Sat.-Sun. 10 A.M.-10 P.M. eastern time

Drag’n Drop CD™ (DigiOn Inc. and Easy Systems Japan Ltd.)

Web site	http://www.easy.co.jp/dde/sony/tosupportne.html

Netscape Communicator® (Netscape Communications Corp.)

Web site	http://help.netscape.com

telephone	888-4-SONY-PC (888-476-6972)*
hours	7 days a week, 24 hours a day

* Support from 1-888-4-SONY-PC is free of charge for 90 days after the original date of purchase.

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Contents Vaio R505 SuperSlim Pro Page Contents Troubleshooting Getting Help Welcome FeaturesHardware Unpacking Your NotebookDocuments Software CDs Recovery CDsOther Registering Your Notebook Setting up your Internet connection Microsoft Windows XP Setting Up Your Dial-Up ConnectionPhone and Modem Options screen New Connection Wizard Setting up your dial-up connection Windows Setting Up Your Vaio Notebook On the Notebook Locating Controls and ConnectorsDC In port Monitor port USB port Memory Stick slot Air vent Right Bottom On the Docking Station Left lever Floppy disk drive Optical drive DC In indicator Undock switch Right leverConnecting the Docking Station Securing the Notebook to the Docking Station Disconnecting the docking station when the notebook is off Disconnecting the Docking StationDisconnecting the docking station when the notebook is on From the Start menu Using the Undock switch Using the AC adapter Connecting a Power SourceTo insert the battery pack Using battery powerTo charge the battery pack To remove the battery pack Battery Indicator Status MeaningRemoving Battery Pack Connecting a Power Source Turning on Notebook Starting Your NotebookIf you are unable to turn off your notebook Shutting Down Your NotebookHibernate mode Using Power Saving ModesNormal mode Standby modeTo use Hibernate mode Vaio R505 SuperSlim Pro Notebook Quick Start Adding Memory Precautions and ProceduresOn board MB Slot MB Typical expansion memory configurationRemoving a Memory Module Installing a Memory Module Turning the Keyboard Press the module into place until it clicks Viewing the Amount of Memory Vaio R505 SuperSlim Pro Notebook Quick Start Adobe Photoshop Elements Overview of the Software on Your NotebookAdobe Acrobat Reader Adobe Systems IncDigitalPrint On selected models Adobe Premiere LE On selected modelsAmerica Online CompuServe 2000 On selected modelsMicrosoft Corp DVgateJog Dial Utility Microsoft Office XP Professional On selected modelsOpenMG Jukebox On selected models MovieShakerNetscape Communicator On selected models Norton AntiVirus On selected modelsProdigy Internet On selected models PowerPanelPictureGear PhotoPrinter 2000 Pro On selected modelsReal Producer On selected models QuickTimeRealJukebox RealPlayerSony on Yahoo! On selected models Smart CaptureSmart Connect On selected models SonicStage On selected modelsVisualFlow Vaio Action SetupSonyStyle ConnectSM On selected models Vaio Support AgentSystem Recovery CDs Application, Driver, and System Recovery CDsApplication Recovery CDs Driver Recovery CDsTo use the Application Recovery CDs Using Your Recovery CDsTo use the Driver Recovery CDs Device Manager window Properties dialog box Using the Driver Recovery CDs Windows To use the System Recovery CDsIf your notebook does not start from the Recovery CD Updating the task tray Windows To recover Microsoft WordMy notebook does not start Troubleshooting Your NotebookMy notebook starts but a Bios error appears Troubleshooting My notebook is unstable My notebook stops responding or does not shut downSound of my notebook’s fan is too loud Troubleshooting the Docking StationCannot remove the disc Troubleshooting the LCD ScreenMy LCD screen is blank My mouse does not work Troubleshooting the Mouse and TouchpadWant to change the video resolution of my display My LCD screen continues to show the previous screenPointer does not move while I am using the Touchpad or Mouse My floppy disk drive cannot write to a floppy disk Troubleshooting Drives, PC Cards, and Peripheral DevicesMy optical drive is not playing my CD or DVD properly My PC Card does not work My optical drive tray does not openMy software program stops responding or crashes Troubleshooting the SoftwareApplication cannot find a file while a PC Card is inserted My modem does not work Troubleshooting i.LINK DevicesTroubleshooting the Modem What software do I use for CD-R/CD-RW software functions?My modem connection is slow Troubleshooting AudioMy speakers have no sound My microphone does not work Troubleshooting the PrinterCannot print Troubleshooting Vaio R505 SuperSlim Pro Notebook Quick Start Support Options Getting HelpCalling Sony Customer Support Sony PC Support Sony Fax-on-DemandNetscape Communicator Netscape Communications Corp CompuServe 2000 CompuServe Interactive Services IncSoftware Support Information America Online America Online, IncProdigy Internet Prodigy Communications Corp Norton AntiVirus Symantec CorpPC-Cillin 2000 Trend Micro, Inc PhotoPrinter 2000 Pro ArcSoft IncSound Forge XP Sonic Foundry Inc QuickTime Apple Computers IncRealJukebox, RealPlayer, RealProducer RealNetworks Inc Sony Applications Sony Electronics IncSony Service Center Index LCD Index 658-992-01