Sony PCG-R505JSK, PCG-R505JLK quick start Troubleshooting Your Notebook, My notebook does not start

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Troubleshooting

This section describes how to solve common problems you may encounter when using your notebook. Many problems have simple solutions, so try these suggestions before you contact Sony PC Support (http://www.sony.com/pcsupport). Consult the following sections:

Troubleshooting Your Notebook

Troubleshooting the Docking Station

Troubleshooting the LCD Screen

Troubleshooting the Mouse and Touchpad

Troubleshooting Drives, PC Cards, and Peripheral Devices

Troubleshooting the Software

Troubleshooting i.LINK Devices

Troubleshooting the Modem

Troubleshooting Audio

Troubleshooting the Printer

Troubleshooting Your Notebook

My notebook does not start.

Check that the notebook is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the notebook indicates that the power is on.

Check that the battery packs are inserted properly and that they are charged.

If you are connected to a docking station with a floppy disk drive or an external floppy disk drive, make sure there is no floppy disk in the floppy disk drive.

Confirm that the power cord and all cables are connected firmly, as described in “Connecting a Power Source” on page 26.

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Contents Vaio R505 SuperSlim Pro Page Contents Troubleshooting Getting Help Welcome FeaturesHardware Unpacking Your NotebookDocuments Software CDs Recovery CDsOther Registering Your Notebook Setting up your Internet connection Microsoft Windows XP Setting Up Your Dial-Up ConnectionPhone and Modem Options screen New Connection Wizard Setting up your dial-up connection Windows Setting Up Your Vaio Notebook On the Notebook Locating Controls and ConnectorsDC In port Monitor port USB port Memory Stick slot Air vent Right Bottom On the Docking Station Left lever Floppy disk drive Optical drive DC In indicator Undock switch Right leverConnecting the Docking Station Securing the Notebook to the Docking Station Disconnecting the docking station when the notebook is off Disconnecting the Docking StationDisconnecting the docking station when the notebook is on From the Start menu Using the Undock switch Using the AC adapter Connecting a Power SourceTo insert the battery pack Using battery powerTo charge the battery pack To remove the battery pack Battery Indicator Status MeaningRemoving Battery Pack Connecting a Power Source Turning on Notebook Starting Your NotebookIf you are unable to turn off your notebook Shutting Down Your NotebookNormal mode Using Power Saving ModesStandby mode Hibernate modeTo use Hibernate mode Vaio R505 SuperSlim Pro Notebook Quick Start Adding Memory Precautions and ProceduresOn board MB Slot MB Typical expansion memory configurationRemoving a Memory Module Installing a Memory Module Turning the Keyboard Press the module into place until it clicks Viewing the Amount of Memory Vaio R505 SuperSlim Pro Notebook Quick Start Adobe Acrobat Reader Overview of the Software on Your NotebookAdobe Systems Inc Adobe Photoshop ElementsAmerica Online Adobe Premiere LE On selected modelsCompuServe 2000 On selected models DigitalPrint On selected modelsJog Dial Utility DVgateMicrosoft Office XP Professional On selected models Microsoft CorpNetscape Communicator On selected models MovieShakerNorton AntiVirus On selected models OpenMG Jukebox On selected modelsPictureGear PowerPanelPhotoPrinter 2000 Pro On selected models Prodigy Internet On selected modelsRealJukebox QuickTimeRealPlayer Real Producer On selected modelsSmart Connect On selected models Smart CaptureSonicStage On selected models Sony on Yahoo! On selected modelsSonyStyle ConnectSM On selected models Vaio Action SetupVaio Support Agent VisualFlowApplication Recovery CDs Application, Driver, and System Recovery CDsDriver Recovery CDs System Recovery CDsTo use the Application Recovery CDs Using Your Recovery CDsTo use the Driver Recovery CDs Device Manager window Properties dialog box Using the Driver Recovery CDs Windows To use the System Recovery CDsIf your notebook does not start from the Recovery CD Updating the task tray Windows To recover Microsoft WordMy notebook does not start Troubleshooting Your NotebookMy notebook starts but a Bios error appears Troubleshooting My notebook is unstable My notebook stops responding or does not shut downSound of my notebook’s fan is too loud Troubleshooting the Docking StationCannot remove the disc Troubleshooting the LCD ScreenMy LCD screen is blank Want to change the video resolution of my display Troubleshooting the Mouse and TouchpadMy LCD screen continues to show the previous screen My mouse does not workPointer does not move while I am using the Touchpad or Mouse My floppy disk drive cannot write to a floppy disk Troubleshooting Drives, PC Cards, and Peripheral DevicesMy optical drive is not playing my CD or DVD properly My PC Card does not work My optical drive tray does not openMy software program stops responding or crashes Troubleshooting the SoftwareApplication cannot find a file while a PC Card is inserted Troubleshooting the Modem Troubleshooting i.LINK DevicesWhat software do I use for CD-R/CD-RW software functions? My modem does not workMy modem connection is slow Troubleshooting AudioMy speakers have no sound My microphone does not work Troubleshooting the PrinterCannot print Troubleshooting Vaio R505 SuperSlim Pro Notebook Quick Start Support Options Getting HelpCalling Sony Customer Support Sony PC Support Sony Fax-on-DemandSoftware Support Information CompuServe 2000 CompuServe Interactive Services IncAmerica Online America Online, Inc Netscape Communicator Netscape Communications CorpPC-Cillin 2000 Trend Micro, Inc Norton AntiVirus Symantec CorpPhotoPrinter 2000 Pro ArcSoft Inc Prodigy Internet Prodigy Communications CorpRealJukebox, RealPlayer, RealProducer RealNetworks Inc QuickTime Apple Computers IncSony Applications Sony Electronics Inc Sound Forge XP Sonic Foundry IncSony Service Center Index LCD Index 658-992-01