Sony PCG-R505JL quick start Troubleshooting the Printer, My microphone does not work, Cannot print

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VAIO® R505 SuperSlim Pro™ Notebook Quick Start

1Click Start, point to Settings, point to Control panel, then double-click System. The System Properties dialog box appears.

2Click the Device Manager tab.

3Set the sound device to enable.

If your notebook is powered by batteries, verify that the battery packs are inserted properly and that they are charged.

If you are using an application that has its own volume control, verify that the volume is turned up.

Check the volume controls in the Windows® taskbar.

If you connect external speakers:

Verify that the speakers are properly connected and the volume is turned up.

If the speakers have a mute button, make sure the button is off.

If the speakers are powered by batteries, verify that the batteries are inserted properly and that they are charged.

If you have connected an audio cable to the Headphone jack, disconnect the cable.

If you are still experiencing problems, use the Driver Recovery CD to reinstall the drivers. See “To use the Driver Recovery CD(s)” on page 55 for more information.

My microphone does not work.

If you are using an external microphone, verify that the microphone is plugged into the Microphone jack. See “Connecting an External Microphone” in the online user guide for more information.

Troubleshooting the Printer

I cannot print.

The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In the Sony Notebook Setup screen, select the Printer tab. If the printer port mode is set to ECP, change it to bi-directional. If the printer port mode is set to bi-directional, change it to ECP. See “Displaying the Sony Notebook Setup Screen” in the online user guide for information on using Sony Notebook Setup.

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Contents Vaio R505 SuperSlim Pro Page Contents Troubleshooting Getting Help Features WelcomeDocuments Unpacking Your NotebookHardware Other Recovery CDsSoftware CDs Registering Your Notebook Setting Up Your Dial-Up Connection Setting up your Internet connection Microsoft Windows XPPhone and Modem Options screen New Connection Wizard Setting up your dial-up connection Windows Setting Up Your Vaio Notebook Locating Controls and Connectors On the NotebookDC In port Monitor port USB port Memory Stick slot Air vent Right Bottom On the Docking Station Optical drive DC In indicator Undock switch Right lever Left lever Floppy disk driveConnecting the Docking Station Securing the Notebook to the Docking Station Disconnecting the Docking Station Disconnecting the docking station when the notebook is offDisconnecting the docking station when the notebook is on From the Start menu Using the Undock switch Connecting a Power Source Using the AC adapterUsing battery power To insert the battery packTo charge the battery pack Battery Indicator Status Meaning To remove the battery packRemoving Battery Pack Connecting a Power Source Starting Your Notebook Turning on NotebookShutting Down Your Notebook If you are unable to turn off your notebookStandby mode Using Power Saving ModesNormal mode Hibernate modeTo use Hibernate mode Vaio R505 SuperSlim Pro Notebook Quick Start Precautions and Procedures Adding MemoryTypical expansion memory configuration On board MB Slot MBRemoving a Memory Module Installing a Memory Module Turning the Keyboard Press the module into place until it clicks Viewing the Amount of Memory Vaio R505 SuperSlim Pro Notebook Quick Start Adobe Systems Inc Overview of the Software on Your NotebookAdobe Acrobat Reader Adobe Photoshop ElementsCompuServe 2000 On selected models Adobe Premiere LE On selected modelsAmerica Online DigitalPrint On selected modelsMicrosoft Office XP Professional On selected models DVgateJog Dial Utility Microsoft CorpNorton AntiVirus On selected models MovieShakerNetscape Communicator On selected models OpenMG Jukebox On selected modelsPhotoPrinter 2000 Pro On selected models PowerPanelPictureGear Prodigy Internet On selected modelsRealPlayer QuickTimeRealJukebox Real Producer On selected modelsSonicStage On selected models Smart CaptureSmart Connect On selected models Sony on Yahoo! On selected modelsVaio Support Agent Vaio Action SetupSonyStyle ConnectSM On selected models VisualFlowDriver Recovery CDs Application, Driver, and System Recovery CDsApplication Recovery CDs System Recovery CDsUsing Your Recovery CDs To use the Application Recovery CDsTo use the Driver Recovery CDs Device Manager window Properties dialog box To use the System Recovery CDs Using the Driver Recovery CDs WindowsIf your notebook does not start from the Recovery CD To recover Microsoft Word Updating the task tray WindowsTroubleshooting Your Notebook My notebook does not startMy notebook starts but a Bios error appears Troubleshooting My notebook stops responding or does not shut down My notebook is unstableTroubleshooting the Docking Station Sound of my notebook’s fan is too loudMy LCD screen is blank Troubleshooting the LCD ScreenCannot remove the disc My LCD screen continues to show the previous screen Troubleshooting the Mouse and TouchpadWant to change the video resolution of my display My mouse does not workPointer does not move while I am using the Touchpad or Mouse My optical drive is not playing my CD or DVD properly Troubleshooting Drives, PC Cards, and Peripheral DevicesMy floppy disk drive cannot write to a floppy disk My optical drive tray does not open My PC Card does not workApplication cannot find a file while a PC Card is inserted Troubleshooting the SoftwareMy software program stops responding or crashes What software do I use for CD-R/CD-RW software functions? Troubleshooting i.LINK DevicesTroubleshooting the Modem My modem does not workMy speakers have no sound Troubleshooting AudioMy modem connection is slow Cannot print Troubleshooting the PrinterMy microphone does not work Troubleshooting Vaio R505 SuperSlim Pro Notebook Quick Start Getting Help Support OptionsSony PC Support Sony Fax-on-Demand Calling Sony Customer SupportAmerica Online America Online, Inc CompuServe 2000 CompuServe Interactive Services IncSoftware Support Information Netscape Communicator Netscape Communications CorpPhotoPrinter 2000 Pro ArcSoft Inc Norton AntiVirus Symantec CorpPC-Cillin 2000 Trend Micro, Inc Prodigy Internet Prodigy Communications CorpSony Applications Sony Electronics Inc QuickTime Apple Computers IncRealJukebox, RealPlayer, RealProducer RealNetworks Inc Sound Forge XP Sonic Foundry IncSony Service Center Index LCD Index 658-992-01