Audiovox VE-500, afx-35 manual Maintenance and Troubleshooting, Troubleshooting Guide

Maintenance and Troubleshooting

Troubleshooting Guide

Many common problems have simple solutions. Check quickly through the following list before calling for

service.

Symptom		Possible Cause/Solution
Nothing appears on the window when the power		•	Is the machine plugged in ?
switch is turned on.		•	Does the wall outlet have power ?
The unit does not receive faxes.		•	Is the AUTO RECEIVE indicator lit ?
		• Make sure the paper cover is closed securely.
		• Make sure the handset is in the cradle.
Receiving fails after you press [START/COPY]		• Did you press [START/COPY] before hanging
			up the handset ?
The unit does not send faxes.		• Are documents properly loaded, and face down ?
		• Did you press [START/COPY] before hanging
			up the handset ?
Received faxes are dirty or hard to read.		• Poor original or dirty scanning glass on sending
			machine.
The unit does not make copies.		• Are documents properly loaded, and face down ?
You get no dial tone.		• Is the telephone line cord connected properly ?
	I		If not, Connect the cord to TEL LINE jack.
		• Make sure the power switch is ON.
		• Is the handset curl cord connected properly ?
When you are sending or copying documents		• The unit has overheated and shut itself off.
continuously, warning tone sounds and the			Let it cool down then try using again.
ERROR indicator flickers, then you can’t do
anything with the unit.
Automatic document feeder does not work		• ADF rubber is dirty. Clean it (see page 30).
properly, so 2 or more s h e e t s f e e d		•	If you still have problem on the automatic feeding
simultaneously.			replace it with new one.
The ERROR indicator is lit.		• Communication error occurs. Try again.
		• The recording paper or a document has jammed
			in the unit. In case of document jam, check if the
			thickness, length, and size of the document arc
			acceptable for sending (see page 23).

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