Canon PC1270D manual Faxing Problems, Sending Problems, You cannot send a fax

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08_EN.fm Page 2 Tuesday, February 19, 2002 8:37 AM

Faxing Problems

■Sending Problems

❚You cannot send a fax.

The machine may have overheated.

• Unplug the machine and let it cool for about 10 minutes. Then plug in the machine and try sending again.

The machine may not be set for the type of telephone line in use (pulse/tone).

• Make sure the machine is set for the correct telephone line type. (→ p. 2-7)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide)

•Make sure the feeder cover is closed.

The one-touch speed dialling key or coded speed dialling code you entered may not be registered for the feature you want to use.

• Check the one-touch speed dialling key or coded speed dialling code and make sure it is registered correctly. (→ Chapter 3)

You dialled or have been provided with an incorrect number.

• Dial the number again, or check that you have the correct number.

The other party’s fax machine may be out of paper.

• Call the other party and ask them to make sure paper is loaded in their fax machine.

There may be other documents being sent from memory.

• Allow time for those documents to finish sending.

An error may have occurred during sending.

• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

The telephone line may not be working properly.

•Make sure there is a dial tone when you lift the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company.

The receiving fax machine may not be a G3 fax machine.

• Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).

The other party’s telephone may be busy or the other party’s fax machine may be turned OFF. 0018 BUSY/NO SIGNAL is shown on the ERROR TX REPORT.

•The telephone number you dialled is busy. Try sending the document at a later time.

•The other party’s fax machine is not working. Contact the other party and have them check their fax machine.

•The receiving fax machine did not answer within 55 seconds (after all automatic redialling attempts). Contact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. (→ p. 6-1)

The In Use lamp may be on.

•The In Use lamp may be on when turning off Energy Saver Mode, which means the extension phone is busy. Please wait until the extension phone becomes free.

•There may be other documents being sent from memory. Allow time for those documents to finish sending.

❚Faxes sent from the machine are spotted or dirty.

The receiving fax machine may not be working properly.

•Check the machine by making a copy (→ Reference Guide). If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the rollers inside the main unit. (→ Reference Guide)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide)

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Contents Canon Using Your Documentation CopyrightTrademarks Contents Setting the Additional Functions Special FeaturesTroubleshooting Appendix SpecificationsType Conventions Used in This Guide SBPC1270DFGEN.book Page vi Monday, February 18, 2002 1220 PM Introduction Customer SupportOperation Panel Fax Monitor Key FAX 03/12 2001 FaxTel Standard Standby DisplaySBPC1270DFGEN.book Page 4 Monday, February 18, 2002 1220 PM Guidelines for Entering Numbers, Letters, and Symbols Registering InformationMethods of Registering Information in the Machine Correcting a Mistake Continue entering other letters using the numeric keysContinue entering other numbers using the numeric keys To Delete the Last Letter/NumberWhat is Sender Information? Registering Sender InformationEntering the Date and Time Use -or + to select 5.TIMER Settings Press OK twicePress OK Press Stop/Reset to return to standby display Registering Your Fax/Telephone Number and NamePress OK Use -or + to select 7.PRINT Lists Press OK twice Additional Functions 7.PRINT Lists Print Lists 1.USER DataSetting the Telephone Line Type Dialling Through a SwitchboardUse -or + to select 3.FAX Settings + to select the access type of your switching system If you selected Hooking or Earth Connection in stepIf you selected Prefix in step What is Speed Dialling? Speed DiallingSpeed Dialling Methods Registering Numbers for One-Touch Speed Dialling If you are unsure how to enter characters, → pOne-Touch Speed Dialling Register max digits, including spaces and pausesChanging/Deleting a One-Touch Speed Dialling Entry To Change a One-Touch Speed Dialling EntryCoded Speed Dialling Registering Numbers for Coded Speed DiallingTo Delete a One-Touch Speed Dialling Entry Changing/Deleting a Coded Speed Dialling Entry Digit code with the numeric keysTo Change a Coded Speed Dialling Entry To Delete a Coded Speed Dialling EntryUse -or + to select 3.GROUP Dial Group DiallingCreating Groups To register a group under a one-touch speed dialling keyTo enter a destination registered for coded speed dialling Printing Speed Dialling Lists Machine prints the list and returns to standby modeSpeed Dialling Lists + to select the list you want to printTouch List Samples of the lists are shown belowCancelling the Print Out List Printing is cancelledRegistering a Password and Subaddress UseEnter a password Press OK twice Enter a subaddressSBPC1270DFGEN.book Page 14 Monday, February 18, 2002 1220 PM Sending Faxes Adjusting the Quality of Your FaxesSetting the Scanning Resolution Preparing to Send a FaxDialling Methods When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine Regular DiallingOne-Touch Speed Dialling Coded Speed DiallingPress Directory Group DiallingDirectory Dialling Press + to display the other namesDial the other party’s fax number Sending MethodsMemory Sending Press Start to begin scanning for sendingPress OK Dial the other party’s fax number Press Function Press Book SendingPress + to select the document sizePress Stop/Reset Cancelling SendingCancelling Memory Sending Press Function Press Fax MonitorCancelling Automatic Redialling Redialling When the Line is BusyCancelling Manual Redialling Manual RediallingOne-touch speed dialling Sequential BroadcastingSending a Document to More Than One Destination Coded speed diallingPress Start Delayed Sending Press Function Press Delayed TransmissionPress Start to begin scanning Confirming Transmission Status and Sending Reservation Confirming Transmission StatusConfirming Sending Reservation Documents Stored in Memory Printing a List of Documents in MemoryPress Function Press Memory Reference Resending a Document in Memory Use -or + to select 4.RESEND DocumentMachine begins sending Document You can enter the transaction number using the numeric keysPrinting a Document in Memory Machine prints the documentDeleting a Document from Memory Press -to delete the documentMachine deletes the document Receiving Faxes Different Ways to Receive a FaxSetting of the receive mode can be changed if necessary Setting the Receive ModePress Receive Mode until the mode you want appears Current date and the selected receive mode are displayedSetting the Options for FaxTel Mode What Happens When FaxTel Mode is SelectedFAX/TEL OPT. SET 2.F/T Ring Time If you hear a person’s voice Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a slow beep tone or silenceRegistering a Password and Subaddress for Polling Cancelling Polling Receiving Press OK twice Enter a passwordPress -to cancel receiving Receiving Faxes in Memory When a Problem OccursCancelling Receiving Receiving While Performing Other TasksSpecial Dialling Special FeaturesUse the numeric keys to dial the international access code Dialling an Overseas Number With PausesSwitching Temporarily to Tone Dialling Tone dialling is cancelled when you disconnect the callConfirming a Dial Tone Dialling Through a SwitchboardFor details on dialling through a switchboard, → p Continue with the operation you are performingEnabling Restriction of Your Machine Cancelling Restriction of Your MachineRestricting Use of Your Machine Use -or Press OKReports and Lists Summary of Reports and ListsPress Function Press Report Use -or + to select 1.ACTIVITY Report Press OKTX Transmission Report Slerexe Company LimitedRX Reception Report Multi TX/RX Transaction ReportTroubleshooting LCD MessagesYou cannot send a fax Faxing ProblemsSending Problems Faxes sent from the machine are spotted or dirtyErrors occur frequently while sending Receiving ProblemsCannot send using Error Correction Mode ECM Cannot receive a fax automaticallyCannot receive a document manually Cannot receive using Error Correction Mode ECMErrors occur frequently while receiving Print quality is poorYou cannot dial Telephone ProblemsIf a Power Cut Occurs Telephone disconnects while you are talkingIf You Cannot Solve the Problem Setting the Additional Functions Accessing the Additional FunctionsUnderstanding the Additional Functions Common Settings Menu DescriptionsCopy Settings FAX Settings Name Or no answer To 99 SEC Ignores the warning and keeps printing until the document is ADD. Registration Timer Settings Specifications FacsimileTelephone SBPC1270DFGEN.book Page 2 Monday, February 18, 2002 1220 PM Additional Functions CancellingIndex Confirming3-7, 3-8 List See individual list names List settingDialling 3-2, 3-3Manual Name settingProblems MemoryReceiving See also individual receive modes Timer See Delayed sendingSetting RegisteringTimer sending See Delayed sending Telephone Line See Telephone lineMemo
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