Canon PC1270D Cannot receive a document manually, Print quality is poor, Faxes do not print

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08_EN.fm Page 4 Tuesday, February 19, 2002 8:37 AM

❚Cannot receive a document manually.

You may have disconnected the call by pressing Start or dialling the remote receiving ID after hanging up the handset.

•Always press Start or dial the remote receiving ID before hanging up the handset. Otherwise you will disconnect the call.

•When your telephone line uses rotary pulse, switch to tone dialling on your telephone before dialling 25 (the remote receiving ID).

Energy Saver Mode may have been set.

• Disable Energy Saver Mode. (→ Reference Guide)

❚Print quality is poor.

You may not be using the correct type of paper.

• Make sure you load paper that meets the paper requirements for the machine. (→ Reference Guide)

The sending fax machine may not be functioning properly.

•The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the top cover and scanning glass of their fax machine are clean.

Error Correction Mode (ECM) may be disabled.

• Make sure ECM is on. (→ p. 9-6)

❚Faxes do not print.

The cartridge may not be installed properly.

• Make sure the cartridge is installed properly. (→ Reference Guide)

The cartridge may need to be replaced.

• Determine if the problem is with the cartridge, and replace if necessary. (→ Reference Guide)

❚Faxed images are blotched or uneven.

The telephone lines may be in poor condition, or you may have a bad connection.

•Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again.

The sending fax machine may not be functioning properly.

•The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the top cover and scanning glass of their fax machine are clean.

❚Cannot receive using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

• If the other party’s fax machine does not support ECM, then the document is received in normal mode without error checking.

ECM may be disabled.

• Make sure ECM is on. (→ p. 9-6)

❚Errors occur frequently while receiving.

The telephone lines may be in poor condition, or you may have a bad connection.

• Lower the reception speed. (→ p. 9-4)

The sending fax machine may not be functioning properly.

• Call the sender and have them check that their fax machine is functioning properly.

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Contents Canon Trademarks Using Your DocumentationCopyright Contents Special Features TroubleshootingSetting the Additional Functions Appendix SpecificationsType Conventions Used in This Guide SBPC1270DFGEN.book Page vi Monday, February 18, 2002 1220 PM Operation Panel IntroductionCustomer Support Fax Monitor Key FAX 03/12 2001 FaxTel Standard Standby DisplaySBPC1270DFGEN.book Page 4 Monday, February 18, 2002 1220 PM Methods of Registering Information in the Machine Guidelines for Entering Numbers, Letters, and SymbolsRegistering Information Continue entering other letters using the numeric keys Continue entering other numbers using the numeric keysCorrecting a Mistake To Delete the Last Letter/NumberWhat is Sender Information? Registering Sender InformationUse -or + to select 5.TIMER Settings Press OK twice Press OK Press Stop/Reset to return to standby displayEntering the Date and Time Registering Your Fax/Telephone Number and NamePress OK Use -or + to select 7.PRINT Lists Press OK twice Additional Functions 7.PRINT Lists Print Lists 1.USER DataUse -or + to select 3.FAX Settings Setting the Telephone Line TypeDialling Through a Switchboard If you selected Prefix in step + to select the access type of your switching systemIf you selected Hooking or Earth Connection in step Speed Dialling Methods What is Speed Dialling?Speed Dialling If you are unsure how to enter characters, → p One-Touch Speed DiallingRegistering Numbers for One-Touch Speed Dialling Register max digits, including spaces and pausesChanging/Deleting a One-Touch Speed Dialling Entry To Change a One-Touch Speed Dialling EntryTo Delete a One-Touch Speed Dialling Entry Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Changing/Deleting a Coded Speed Dialling Entry Digit code with the numeric keysTo Change a Coded Speed Dialling Entry To Delete a Coded Speed Dialling EntryGroup Dialling Creating GroupsUse -or + to select 3.GROUP Dial To register a group under a one-touch speed dialling keyTo enter a destination registered for coded speed dialling Machine prints the list and returns to standby mode Speed Dialling ListsPrinting Speed Dialling Lists + to select the list you want to printTouch List Samples of the lists are shown belowCancelling the Print Out List Printing is cancelledRegistering a Password and Subaddress UseEnter a password Press OK twice Enter a subaddressSBPC1270DFGEN.book Page 14 Monday, February 18, 2002 1220 PM Adjusting the Quality of Your Faxes Setting the Scanning ResolutionSending Faxes Preparing to Send a FaxWhen the Fax Number is Not Registered in the Machine When the Fax Number is Registered in the MachineDialling Methods Regular DiallingOne-Touch Speed Dialling Coded Speed DiallingGroup Dialling Directory DiallingPress Directory Press + to display the other namesSending Methods Memory SendingDial the other party’s fax number Press Start to begin scanning for sendingPress Function Press Book Sending PressPress OK Dial the other party’s fax number + to select the document sizeCancelling Sending Cancelling Memory SendingPress Stop/Reset Press Function Press Fax MonitorRedialling When the Line is Busy Cancelling Manual RediallingCancelling Automatic Redialling Manual RediallingSequential Broadcasting Sending a Document to More Than One DestinationOne-touch speed dialling Coded speed diallingPress Start Press Start to begin scanning Delayed SendingPress Function Press Delayed Transmission Confirming Sending Reservation Confirming Transmission Status and Sending ReservationConfirming Transmission Status Press Function Press Memory Reference Documents Stored in MemoryPrinting a List of Documents in Memory Machine begins sending Resending a Document in MemoryUse -or + to select 4.RESEND Document You can enter the transaction number using the numeric keys Printing a Document in MemoryDocument Machine prints the documentMachine deletes the document Deleting a Document from MemoryPress -to delete the document Receiving Faxes Different Ways to Receive a FaxSetting the Receive Mode Press Receive Mode until the mode you want appearsSetting of the receive mode can be changed if necessary Current date and the selected receive mode are displayedSetting the Options for FaxTel Mode What Happens When FaxTel Mode is SelectedFAX/TEL OPT. SET 2.F/T Ring Time Receiving Faxes Manually Make sure Manual is displayed in the LCDIf you hear a person’s voice If you hear a slow beep tone or silenceRegistering a Password and Subaddress for Polling Cancelling Polling Receiving Press OK twice Enter a passwordReceiving Faxes in Memory When a Problem Occurs Cancelling ReceivingPress -to cancel receiving Receiving While Performing Other TasksSpecial Features Use the numeric keys to dial the international access codeSpecial Dialling Dialling an Overseas Number With PausesSwitching Temporarily to Tone Dialling Tone dialling is cancelled when you disconnect the callDialling Through a Switchboard For details on dialling through a switchboard, → pConfirming a Dial Tone Continue with the operation you are performingCancelling Restriction of Your Machine Restricting Use of Your MachineEnabling Restriction of Your Machine Use -or Press OKReports and Lists Summary of Reports and ListsPress Function Press Report Use -or + to select 1.ACTIVITY Report Press OKTX Transmission Report Slerexe Company LimitedRX Reception Report Multi TX/RX Transaction ReportTroubleshooting LCD MessagesFaxing Problems Sending ProblemsYou cannot send a fax Faxes sent from the machine are spotted or dirtyReceiving Problems Cannot send using Error Correction Mode ECMErrors occur frequently while sending Cannot receive a fax automaticallyCannot receive using Error Correction Mode ECM Errors occur frequently while receivingCannot receive a document manually Print quality is poorTelephone Problems If a Power Cut OccursYou cannot dial Telephone disconnects while you are talkingIf You Cannot Solve the Problem Understanding the Additional Functions Setting the Additional FunctionsAccessing the Additional Functions Common Settings Menu DescriptionsCopy Settings FAX Settings Name Or no answer To 99 SEC Ignores the warning and keeps printing until the document is ADD. Registration Timer Settings Telephone SpecificationsFacsimile SBPC1270DFGEN.book Page 2 Monday, February 18, 2002 1220 PM Cancelling IndexAdditional Functions ConfirmingList See individual list names List setting Dialling3-7, 3-8 3-2, 3-3Name setting ProblemsManual MemoryTimer See Delayed sending SettingReceiving See also individual receive modes RegisteringTimer sending See Delayed sending Telephone Line See Telephone lineMemo
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