Canon PC1270D manual Receiving Problems, Cannot send using Error Correction Mode ECM

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❚Cannot send using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

• If the other party’s fax machine does not support ECM, then the document is sent in normal mode without error checking.

ECM may be disabled.

• Make sure ECM is on. (→ p. 9-5)

❚Errors occur frequently while sending.

The telephone lines may be in poor condition, or you may have a bad connection.

• Lower the transmission speed. (→ p. 9-4)

■Receiving Problems

❚Cannot receive a fax automatically.

The machine may not be set to receive automatically.

•For the machine to receive faxes automatically, the receive mode must be set to FaxTel, FaxOnly, AnsMode (→ Chapter

5). If you have set AnsMode, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (→ p. 5-2)

The machine’s memory is full.

•Print out or delete any documents stored in memory (→ pp. 4-15, 4-16) to free up space in the machine’s memory. Then ask the other party to resend the fax.

An error may have occurred during reception.

• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

No paper in the cassette.

• Make sure paper is loaded in the cassette. (→ Quick Start Guide)

The telephone line may not be connected properly.

• Make sure all line connections are secure. (→ Quick Start Guide)

❚The machine does not switch automatically between telephone and fax reception.

The machine may not be set to switch automatically between telephone and fax reception.

•For the machine to switch automatically, the receive mode must be set to FaxTel, AnsMode (→ Chapter 5). If you have set

AnsMode, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (→ p. 5-2)

An error may have occurred during reception.

• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

No paper may be loaded in the cassette.

• Make sure paper is loaded in the cassette. (→ Quick Start Guide)

The sending fax machine cannot send the CNG signal that tells the machine that the incoming signal is a fax.

•Some fax machines cannot send the CNG signal that tells your machine the incoming call is from a fax machine. In such cases, you will have to receive the fax manually. (→ p. 5-6)

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Troubleshooting

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Contents Canon Copyright Using Your DocumentationTrademarks Contents Appendix Specifications Special FeaturesTroubleshooting Setting the Additional FunctionsType Conventions Used in This Guide SBPC1270DFGEN.book Page vi Monday, February 18, 2002 1220 PM Customer Support IntroductionOperation Panel Fax Monitor Key Standby Display FAX 03/12 2001 FaxTel StandardSBPC1270DFGEN.book Page 4 Monday, February 18, 2002 1220 PM Registering Information Guidelines for Entering Numbers, Letters, and SymbolsMethods of Registering Information in the Machine To Delete the Last Letter/Number Continue entering other letters using the numeric keysContinue entering other numbers using the numeric keys Correcting a MistakeRegistering Sender Information What is Sender Information?Registering Your Fax/Telephone Number and Name Use -or + to select 5.TIMER Settings Press OK twicePress OK Press Stop/Reset to return to standby display Entering the Date and TimePress OK Additional Functions 7.PRINT Lists Print Lists 1.USER Data Use -or + to select 7.PRINT Lists Press OK twiceDialling Through a Switchboard Setting the Telephone Line TypeUse -or + to select 3.FAX Settings If you selected Hooking or Earth Connection in step + to select the access type of your switching systemIf you selected Prefix in step Speed Dialling What is Speed Dialling?Speed Dialling Methods Register max digits, including spaces and pauses If you are unsure how to enter characters, → pOne-Touch Speed Dialling Registering Numbers for One-Touch Speed DiallingTo Change a One-Touch Speed Dialling Entry Changing/Deleting a One-Touch Speed Dialling EntryRegistering Numbers for Coded Speed Dialling Coded Speed DiallingTo Delete a One-Touch Speed Dialling Entry Digit code with the numeric keys Changing/Deleting a Coded Speed Dialling EntryTo Delete a Coded Speed Dialling Entry To Change a Coded Speed Dialling EntryTo register a group under a one-touch speed dialling key Group DiallingCreating Groups Use -or + to select 3.GROUP DialTo enter a destination registered for coded speed dialling + to select the list you want to print Machine prints the list and returns to standby modeSpeed Dialling Lists Printing Speed Dialling ListsSamples of the lists are shown below Touch ListPrinting is cancelled Cancelling the Print Out ListUse Registering a Password and SubaddressPress OK twice Enter a subaddress Enter a passwordSBPC1270DFGEN.book Page 14 Monday, February 18, 2002 1220 PM Preparing to Send a Fax Adjusting the Quality of Your FaxesSetting the Scanning Resolution Sending FaxesRegular Dialling When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine Dialling MethodsCoded Speed Dialling One-Touch Speed DiallingPress + to display the other names Group DiallingDirectory Dialling Press DirectoryPress Start to begin scanning for sending Sending MethodsMemory Sending Dial the other party’s fax number+ to select the document size Press Function Press Book SendingPress Press OK Dial the other party’s fax numberPress Function Press Fax Monitor Cancelling SendingCancelling Memory Sending Press Stop/ResetManual Redialling Redialling When the Line is BusyCancelling Manual Redialling Cancelling Automatic RediallingCoded speed dialling Sequential BroadcastingSending a Document to More Than One Destination One-touch speed diallingPress Start Press Function Press Delayed Transmission Delayed SendingPress Start to begin scanning Confirming Transmission Status Confirming Transmission Status and Sending ReservationConfirming Sending Reservation Printing a List of Documents in Memory Documents Stored in MemoryPress Function Press Memory Reference Use -or + to select 4.RESEND Document Resending a Document in MemoryMachine begins sending Machine prints the document You can enter the transaction number using the numeric keysPrinting a Document in Memory DocumentPress -to delete the document Deleting a Document from MemoryMachine deletes the document Different Ways to Receive a Fax Receiving FaxesCurrent date and the selected receive mode are displayed Setting the Receive ModePress Receive Mode until the mode you want appears Setting of the receive mode can be changed if necessaryWhat Happens When FaxTel Mode is Selected Setting the Options for FaxTel ModeFAX/TEL OPT. SET 2.F/T Ring Time If you hear a slow beep tone or silence Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a person’s voiceRegistering a Password and Subaddress for Polling Press OK twice Enter a password Cancelling Polling ReceivingReceiving While Performing Other Tasks Receiving Faxes in Memory When a Problem OccursCancelling Receiving Press -to cancel receivingDialling an Overseas Number With Pauses Special FeaturesUse the numeric keys to dial the international access code Special DiallingTone dialling is cancelled when you disconnect the call Switching Temporarily to Tone DiallingContinue with the operation you are performing Dialling Through a SwitchboardFor details on dialling through a switchboard, → p Confirming a Dial ToneUse -or Press OK Cancelling Restriction of Your MachineRestricting Use of Your Machine Enabling Restriction of Your MachineSummary of Reports and Lists Reports and ListsPress Report Use -or + to select 1.ACTIVITY Report Press OK Press FunctionSlerexe Company Limited TX Transmission ReportMulti TX/RX Transaction Report RX Reception ReportLCD Messages TroubleshootingFaxes sent from the machine are spotted or dirty Faxing ProblemsSending Problems You cannot send a faxCannot receive a fax automatically Receiving ProblemsCannot send using Error Correction Mode ECM Errors occur frequently while sendingPrint quality is poor Cannot receive using Error Correction Mode ECMErrors occur frequently while receiving Cannot receive a document manuallyTelephone disconnects while you are talking Telephone ProblemsIf a Power Cut Occurs You cannot dialIf You Cannot Solve the Problem Accessing the Additional Functions Setting the Additional FunctionsUnderstanding the Additional Functions Menu Descriptions Common SettingsCopy Settings FAX Settings Name Or no answer To 99 SEC Ignores the warning and keeps printing until the document is ADD. Registration Timer Settings Facsimile SpecificationsTelephone SBPC1270DFGEN.book Page 2 Monday, February 18, 2002 1220 PM Confirming CancellingIndex Additional Functions3-2, 3-3 List See individual list names List settingDialling 3-7, 3-8Memory Name settingProblems ManualRegistering Timer See Delayed sendingSetting Receiving See also individual receive modesTelephone Line See Telephone line Timer sending See Delayed sendingMemo
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