Runco XP-65DHD manual Troubleshooting Tips, Symptom Possible Causes Solution

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Maintenance and Troubleshooting

5.2

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaWall. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

The display does not turn on after initial installation.

•The PlasmaWall is not plugged in or the AC outlet is not active.

•The DHD Controller is not plugged in or the AC outlet is not active.

•The remote control batteries have run out.

•The serial connection from the DHD Controller to the PlasmaWall is incorrect.

•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.

•Ensure that the DHD Controller is plugged in and that the AC outlet is active.

•Replace the batteries.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the RS-232C input on the PlasmaWall (see Figure 3-4or Figure 3-5).

The PlasmaWall and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.

•Ensure that the HDMI output from the DHD Controller is properly connected to the SLOT 2 input on the PlasmaWall (see Figure 3-4or Figure 3-5).

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.	component.
	•	Source component is	• Check connections from
		connected incorrectly or	source component to DHD
		not at all.	Controller.

Image is too bright and/or	•	Contrast is set too high.	• Lower the contrast setting.
lacks definition in the bright
areas of the image.

Image appears “washed out” and/or dark areas appear too bright.

Colors in the image are swapped; for example, reds appear blue or vice versa.

•Brightness is set too high.

•The Red/Pr, Green/Y or Blue/Pb outputs from the source are connected to the wrong inputs on the DHD Controller.

•Lower the brightness setting.

•Ensure that the source outputs are connected to the correct DHD Controller input.

52	PlasmaWall XP Series Owner’s Operating Manual

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Contents XP-103DHD Page Three Year Limited Warranty For Plasma DisplaysRIGHTS, Limits and Exclusions Runco INTERNATIONAL, INC Important Safety Instructions Compliance Information Declaration of ConformityFCC Part Table of Contents Maintenance and Troubleshooting SpecificationsOperation Serial CommunicationsList of Figures List of Figures Xii Introduction About This ManualUsing This Manual If you need Turn toDescription, Features and Benefits Key Features and BenefitsOptional Accessories XP-65DHD and XP-65DHDxa Optional Accessories XP-50DHD and XP-50DHDxaOptional Accessories XP-103DHD Controls and Functions Controls and IndicatorsPlasmaWall at a Glance Display Stand Connectors PlasmaWall Rear PanelDHD Controller Front Panel Slot 1 Not used Slot 2 DVI-D or Dual Hdmi inputController to this input Slot 3 Not used PC in Not used RS-232C 9-pin, male D-SubEnter Button DHD Controller Rear Panel Outputs 1. Hdmi OUTComLink RS-232 Output RS-232 Control PortDHD Controller Remote Control DHD Controller Remote ControlOn / OFF Cursor KeysVideo Comp ComponentMemory Preset Buttons Aspect Ratio Selection Buttons16 9 Letbox LetterboxInstallation Remote ControlOther surfaces Quick Setup Step Procedure For Details, refer toInstallation Considerations Ambient Light VentilationVentilation Requirements for Enclosure Mounting XP-103DHD Other Considerations Connections to the PlasmaWall and DHD Controller Connecting PlasmaWall to the DHD ControllerPlasmaWall Rear Panel Connecting the PlasmaWall DVI Version to the DHD Controller RS-232 Connection from the DHD Controller to the PlasmaWall Connecting Source Components to the DHDHdmi Connections See Figure ControllerDigital DTV RGB Connections See Figure Digital DTV RGB ConnectionsAnalog Computer RGB Connections See Figure Personal ComputerComposite/S-Video/Component Video Connections See Figure DVD Player, VCR Satellite Receiver Laser Disc etcConnecting 12-Volt RS-232 ControllerConnection Trigger Outputs toConnecting an External IR Receiver to the DHDConnecting AC Power 14. AC Power Connection15. Cable Management Turning on the Power Setting the Computer Display Properties OperationOperation Using the DHD Controller Menus Input Source Aspect RatioMemory Presets ServiceInput Source Aspect RatioMain Menu Input SourceAspect Ratio Aspect Ratio 169 Letterbox VirtualWide CinemaAspect Ratio Settings Remote Aspect Ratio Control Description KeyPicture Picture Brightness Contrast Color Tint SharpnessTypical Gray Bar Pattern for Adjusting Contrast Gray Yellow Cyan Green Magenta Red Blue Input Position Input Position Left/Right Up/Down Width Height OverscanMemory Presets InformationCalibration Operation Input Names Restore Composite Video Component SD ServiceShould be used by ISF-certified technicians only Exit PlasmaWall stores any changes you make to these settings HD/RGB 1 and HD/RGB 2 Color Space Select Auto, RGB or YUV Operation Maintenance and Troubleshooting CleaningCleaning the Display Panel Body and Remote Control Cleaning the ScreenTroubleshooting Tips Symptom Possible Causes SolutionPlasmaWall Maintenance and Troubleshooting Serial Communications Letterbox EnterValue Description Min/max Stored? Power On/Off Commands CommandInput Selection Commands Memory Preset Commands Iheight Miscellaneous Commands available on all inputs Hdinputres YESCommand Parameter min/max Value Stored? Description Enter keySpecifications PlasmaWall SpecificationsDHD Controller Specifications Dimensions PlasmaWall10.0 PlasmaWall Model XP-103DHD Dimensions with Floor Stand Specifications Page Runco CL-810 Owner’s Operating Manual