Runco CX-70DHD operation manual RuncoCare Claim Procedure

Page 4

RuncoCare Claim Procedure

In the event of a product defect, please follow the warranty claim procedure provided below:

1.The Customer is required to contact a Runco dealer or Runco Technical Support via email at support@runco.com or via phone at (toll free) 800-23RUNCO (800-237-8626). If the customer is located outside North America, call +3589 4200 554 in Europe for product service.

2.Be prepared to provide the date of purchase, the place of purchase, serial number, product model number, description of the problem and troubleshooting steps already attempted.

3.Runco Technical Support staff will attempt to correct any minor issues that may be causing the problem. If Runco is unable to fix the problem to the customer’s satisfaction, Runco will issue a Return Material Authorization (RMA) if it is determined that the claim was made within the coverage period of the Standard Limited Warranty.

4.The customer will need to return the defective product to the Runco repair depot location specified by the Runco technical support representative. The customer will need to properly package the defective product, consisting of the product only, and not include any accessories (e.g., cables, remotes, carrying cases, lens, lens cap and other peripherals) and return it to the Runco repair depot specified by the technical support representative. It is the customer’s responsibility to properly package the hardware, include all appropriate materials, and return it to the location specified by the Runco technical support department. The customer will need to address and resolve any shipping damage claims directly with the shipping company.

5.The customer is responsible for providing a suitable box to ship the defective product to an authorized Runco repair depot. Boxes may be purchased from a Runco technical support representative.

6.The customer is responsible for paying freight charges to ship the defective product to an authorized Runco repair depot.

7.Runco will pay freight charges to return the repaired/replacement product to the customer from the Runco repair depot.

8.Once an RMA has been created, the customer may contact serviceorders@runco.com for followup questions or confirmation status of the claim process.

Warranty Exclusions

This RuncoCare Standard Limited Warranty does not include or is limited by the following:

1.Products not purchased from an authorized Runco dealer

2.Rental costs incurred by the customer in the event of product defect or failure

3.Any product with a defaced, modified, or removed serial number

4.Damage, deterioration, or malfunction resulting from:

a Accident, abuse, misuse, neglect, improper ventilation, fire, water, disaster, lightning, or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the product

b Repair or attempted repair by anyone not authorized by Runco c Any damage to the product due to shipment

d Removal or installation of the product

e Causes external to the product, such as electric power fluctuations or failure f Use of supplies or parts not meeting Runco’s specifications

g Normal wear and tear

h Expected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed i Customer caused defects, including but not limited to, scratched/defaced/altered plastics

iv

CX-70DHD Installation/Operation Manual

Image 4
Contents CX-70DHD Page RuncoCare Standard Two Year Limited Warranty RuncoCare Standard FeaturesRuncoCare Claim Procedure Page Copyright and Trademarks Important Safety Instructions Compliance Information Declaration of ConformityFCC Part Industry Canada ICES-003 Page Table of Contents Maintenance and Troubleshooting SpecificationsOperation External ControlList of Figures List of Figures Xiv Introduction About This ManualUsing This Manual If you need Turn toDescription, Features and Benefits Key Features and BenefitsOptional Accessories Controls and Functions Controls and IndicatorsCX-70DHD at a Glance Power Switch STANDBY/ON IndicatorRemote Control Sensor Display StandDHD Controller Front Panel Left Button Down ButtonRight Button Menu ButtonTriggers DHD Controller Rear PanelInputs Main Power Switch 10. IRRS-232 / RS-485 Main AC FuseCX-70DHD Remote Control Unit DHD Controller/CX-70DHD Remote ControlIR Output Indicator EnterReturn / Exit LightCinema SVCISF Night ISF DAYControls and Functions Installation Remote ControlInstallation Overview Quick SetupStep Procedure For Details, refer to Installation Considerations Synchronization IssuesAmbient Light VentilationPossible Audio Latency for Various Input/Output Timings Input Timing Possible Audio Latency millisecondsMounting the CX-70DHD On a Wall or Table StandAssembling and Installing the Table Stand Qty DescriptionConnecting CX-70DHD to the DHD Controller Connections to the CX-70DHD and DHD ControllerConnecting the CX-70DHD to the DHD Controller Connecting Source Sections that followComponents to the DHD Hdmi Source Connections See FigureHdmi Source Connections BD/DVD DTV-STB DTV-Set-Top BoxComputer RGB Camcorder Rgbhv Source ConnectionsDVD/DTV STB VCRGaming Console Composite and S-Video Source Connections CamcorderRS-232 Controller ConnectionConnecting 12-volt 12. Connecting 12-volt Trigger OutputsConnecting an External IR Receiver to the DHD Controller 13. External IR Receiver ConnectionInstallation Turning on the Power Setting the Computer Display Properties OperationOperation Using the On-Screen Menus Main Menu ServiceRunco Video Input Source Aspect RatioInput Source Aspect RatioAspect Ratio Settings Remote Aspect Ratio Control Description Key 169Select 169 to view 169 DVDs Hdtv programs in theirRemote Aspect Ratio Control Description Key OverscanPicture PictureTypical Gray Bar Pattern for Adjusting Contrast Gray Yellow Cyan Green Magenta Red Blue Gray Yellow Cyan Green Magenta Red Blue Typical Test Pattern for Adjusting Sharpness Input Position Input PositionAdjust the Phase after adjusting Tracking see below Memory Presets Memory PresetsCalibration InformationShould be used by ISF-certified technicians only CIE 1931 Chromaticity Diagram Color Temperature Presets and Associated Color Points Color Temperature Preset Associated x/y ValuesCopied settings are not retained after a power cycle Copy/PasteService ServiceInput Names Exit Operation 47 and ISF Day/Night Memory Presets Operation Maintenance and Troubleshooting CleaningTroubleshooting Tips Troubleshooting ChartTo Input Position on Port Configuration Serial Command SyntaxExternal Control Serial CommunicationsSerial Commands Input Selection CommandsPicture Adjust Commands Input Position Commands Output Shift CommandsEnter key Exit Return keyCommand Bits Using Discrete IR CodesWith Toggle Bit = Hex Binary Function Start IR Command List Remote Control With Toggle Description Button Name Bit =RC5 Control Codes for the DHD Controller RC5 DataEnter CX-70DHD Specifications SpecificationsCX-70DHD Specifications DHD Controller Specifications DHD Controller SpecificationsCX-70DHD Dimensions CX-70DHD Dimensions with Table StandSupported Signal Timings by Input Format Resolution Frequency Rate Hz MHz KHzSupported Timings Supported? √ = Yes, = NoPAL-B/G/H/I PAL-M Page 020-0925-01 Rev. B April