Zenith HCS5610 warranty Troubleshooting

Page 67

Troubleshooting

Troubleshooting

Some quick and easy tips to resolving problems

SymptomsPossible Cause(s)Possible Solution(s)See Page(s)

Software Problems

 

Software Corrupted.

 

2-5-5 + MENU performed

 

Start all over with item 117 and Enter then redo Auto Program, Channel

 

 

48

 

 

 

 

more than once.

 

List, etc. *Note: 2-5-4 + MENU can be done more than once.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Virtual and Physical

 

 

 

 

 

 

 

 

 

 

 

2-5-5 + MENU not performed.

After Auto Program and Channel List, etc. press 2-5-5 + MENU to

 

 

 

 

 

48

 

 

channels appear in

 

 

 

 

transfer channels and TV setup to internal TV controller. Afterward,

 

 

 

 

 

 

channel scan w/Channel

 

 

 

 

only Physical or only Virtual channels will appear in digital channel

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Up/Down.

 

 

 

 

scan, analog channel scan will be normal.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Channel not included in

 

 

 

 

 

 

Can not direct enter

After 2-5-5 + MENU, only channels included in TV controller will appear.

48

 

 

channel number

 

channel scan in TV controller.

If channel is available it cannot be added to channel scan. Rerun Auto

 

 

 

 

 

 

 

Ch Overide set to 000

Program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Only channels in memory can be tuned in.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Power

No Power.See troubleshooting flow chart.69

Display Panel Picture

 

No Picture.

• Display panel is turned off.

-Turn TV on.

 

 

 

 

 

-Power failure?

 

 

 

 

• Antenna/Cable not connected.

-Connect Antenna/Cable signal source to TV/STB.

11~12

 

 

 

 

 

 

• Connections incorrect.

-Check connections on TV/STB.

10~17

 

 

 

• M.P.I. not connected.

-If applicable, connect M.P.I. cable to M.P.I. device.

 

 

 

 

• Encrypted program.

-Try another channel.

 

 

 

 

• Wrong tuning band.

-Adjust Installer menu settings.

53~58

 

 

 

 

 

 

 

 

 

 

 

 

 

Erratic Operation

 

Installer menu setup.

 

• Wrong Installer menu settings.

-Adjust Installer menu settings as required.

 

53~58

 

 

 

 

• Software problem.

-Remove TV power cord for 15 seconds.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote Control

 

Remote doesn’t work.

 

• Remote not in TV mode.

-Use Mode key to select TV; puts remote into TV/STB mode.

 

20~21

 

 

 

 

• Not aimed at IR remote sensor.

-Point remote at TV’s IR receiver on TV.

 

 

 

 

 

 

• Remote too far from IR sensor.

-Move remote closer to TV’s IR receiver or darken room.

 

 

 

 

 

 

 

 

 

 

 

• IR path to TV’s receiver obstructed.

-Remove obstructions.

 

 

 

 

 

 

• Weak batteries.

-Replace batteries.

 

 

 

 

 

 

• Wrong battery polarity.

-Check that “+” and “-” match in battery compartment.

 

 

 

 

 

 

• Too much light in room.

-Dim room light.

 

 

 

 

 

 

• Wrong Installer remote control.

-Requires compatible Installer remote, contact your LG dealer.

 

48

 

 

 

 

• Incorrect Bed 1-2 setting.

-Set correct Bed 1-2 setting.

 

20

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Picture Reception

 

Normal picture, poor

 

• Audio muted.

-Press MUTE or use Volume Up key to increase sound level.

 

20~21

 

 

or no sound.

 

• Broadcast problem.

-Try a different channel.

 

20~21

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Broadcast Tuning Mode Digital Channel OSD

No Information

 

• Item 103 set to 1

available display.

 

physical channels tuning.

 

 

 

- Set Item 103 to 0 for information to be added to virtual

 

55~58

channel tuning digital OSD.

 

 

 

 

 

*Note: For other problems not caused by the TV/STB, refer to other devices’ operating guide.

P A G E 6 7

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Contents B l e o f c o n t e n t s Installer quick setup guide Installation and Operating Guide WarrantySerial no Record the Model NumberMillbrook Drive Lincolnshire, IL 60069, USA. Phone G ENEC National Electrical Code Important Safety InstructionsTable of Contents Setup Checklist Status LED flashes while the program is running Installation/Connections OverviewMonitor Ventilation VentilationMonitor/Integrator Box Wall Mounting System Ventilation / Installation OverviewIR Receiver & IR Bracket Installation AUX Controller Connection and PlacementG E 1 Antenna HookupMini glossary Connect cable service to the HD Integrator Box System Cable Service HookupRS-232C Control Connections Connect Aux Control IR Output as required of your system Viewing Equipment SetupComputer PC Hookup DVI DVI Hookup to RJP or DVD PlayerTV/Monitor TV/Monitor RJP ConnectionsAudio Connection Digital Audio Optical Connections On-Screen Menus Overview Info Other Menus & On-Screen DisplaysG E 2 User Remote Control Key FunctionsChannel -/+ Installer Remote Control Key FunctionsNumber Keypad MuteAuto Program Channel Search Channel List Channel ListChannel Control Signal being received Press the ADJ F or G button to adjustOK Enter button On-Off Timers Setup Clock SetupSee the next Enter buttonUse the ADJ D E F G buttons to set the Daylight Savings Time Zone options for your local areaPress the OK Enter button Use the ADJ D or E button to highlight Time Zone and pressUse the ADJ F or G button to select the Time Zone Use the ADJ D or E button to highlight the Daylight SavingYou can set a time for the TV to automatically turn-off You can set a time for the TV to automatically turn-onUse the ADJ D E F G buttons to choose AM / PM, Hours Minutes and time period to turn-onUse the ADJ D or E button to choose On or Off Use the ADJ D or E button to highlight Auto Off and pressG E 3 OK Enter button ChipUse the ADJ D or E button to choose 1~12 hours and press Enter the 4 digits passwordThis option sets up hour that you wish to block Use the ADJ D or E button to highlight Set Block HourOptions for Tvpg Rating Use the ADJ D E F G buttons to choose and set up the menuDescription of the TV FCC Rating Codes Description of the Mpaa and TV FCC Rating Codes Options for Mpaa RatingUse the ADJ D or E button to highlight the Mpaa Rating Options for Can. English Rating Enter the 4digits passwordUse the ADJ D or E button to highlight the Can. English Rating and press the OK Enter buttonOptions for Can. French Rating Use the ADJ D or E button to highlight the Can. FrenchCanadian French Ratings E Expect No restriction. G For all Dim3 and press the OK Enter button Will be available only for digital channel signalThis function operates only when TV has received Use the ADJ D or E button to highlight the D/L RatingPress OK Enter button When finished, press Menu repeatedly to removeCaption Menu To highlight the Caption menu and press the OK EnterUse the ADJ D E F G buttons to customize each option Font Use the ADJ D or E button to highlight Digital ModeUse the ADJ D or E button to choose Service 1-Service Customize the digital captions that appear on your screenG E 4 Sound MenuUse the ADJ D or E button to highlight Digital Output Use the ADJ D / E buttons to choose Dolby Digital or PCMTo highlight the Sound menu and press the OK Enter Use the ADJ D or E button to highlight Auto VolumeUse the ADJ D or E button to choose Mono, Stereo or SAP French and press the OK Enter button Use the ADJ D or E button to choose English, Spanish orUse the ADJ D or E button to highlight Menu Language Language ControlUse the ADJ D or E button to highlight and set the Menu Language English, Español or FrançaisUse the ADJ D or E button to choose 1-99 numbers and press Set IDPicture Menu Color Temperature and press the OK Enter buttonUse the ADJ D or E button to choose Screen Format Buttons to set your own settings for the options. WhenUse the ADJ D or E button to choose a preset screen Finished, press the Menu buttonUse the ADJ D or E button to choose Noise Reduction Use the ADJ D or E button to choose Film Mode and pressTypical Installer Menu Commercial Mode Setup If batteries are removed, the Clone Clock time will be lost Cloning Connections/Learning SetupTurn to the next page to continue Cloning Setup G E 5Learn Setup from Master TV/STB Clone Programmer Learning SetupSet the Clock Optional Teach Master TV/STB’s Setup to the target Cloning Connections / Teaching SetupDisconnect TV/STB Power for 15 Seconds Installer Menu Items 000 through Installer MenuAccessing the Installer’s Menu Using the Installer’s MenuInstaller Menu Items 035 through Installer Sequence Detailed Descriptions of Installer Menu ItemsPoll Rate Mute DisableSleep Timer Caption LockRJP Available AUX StatusVID OUT Format Atsc Tune ModeAtsc Band Start Minor ChannelChannel Picture Sound Setup Caption Reference TV Features / Menus that can be ClonedFilm Mode Changing Source Labels on Master TV Adding Channel Icons and Labels in the 2-5-4 + Menu ModeTo Do Channel Editing/Labeling, proceed as follows Changing/Adding Channel Labels on Master TVDetailed Instructions Reference Detailed Information For Making a Master TVReference Software Version Check Procedure to Check Software VersionTV/STB Aux Input Configuration TV/STB Aux Input ConfigurationType of Connector D-Sub 9-Pin Female TV/STB RS-232 Monitor Requirements / RS-232 TroubleshootingDisplays ‘No Signal’ message at Power Off Transmission / Receiving Protocol Connecting the cableRS-232C Control Communication ParameterSet ID OKDatax KeyCommand m cTo send IR remote key code Mc Set ID DataCr Data Key code Refer to page A18Troubleshooting Reset Clone After Static Shock Reference Cloning Procedure TroubleshootingClone Programmer Troubleshooting Troubleshooting Flow Chart G E 7 Installer Quick Setup GuideOHM RF Cable Glossary of TermsOWNER’S Responsibility For Customer Support/Service Please callCopyright 2008 LG Electronics U.S.A., Inc LG’S Responsibility