Winegard WB-2700, WB-2000 Troubleshooting, LCD Error Messages, LCD Error Message Cause Solutions

8. Troubleshooting

8.1 LCD Error Messages

The table below is a list of Satellite Interface error messages that may be displayed on the LCD Status Screen during operation.

Before calling for service, please read the solutions section of the table carefully for your specific error message. You may be able to fix some simple problems.

Always power cycle your Satellite Interface system by powering the system off then on if you receive an error message. If the error message is not repeated, a slight system error may have occurred. Also power cycle the unit each time a solu- tion is tested.

LCD Error Message	Cause	Solutions
SATELLITE SEARCH	Stationary search has failed after scanning	1.	Be sure there is an unobstructed view of de-
FAILED	all elevation angles	sired satellite(s)
		2.	Check for 12VDC to 18VDC on coax cable on
		roof connected to receiver
		3.	Check all coax connections
		4.	Excessive dome moisture buildup and poor
		weather may disrupt your satellite reception
ELEVATION HOME	Elevation Limit Switch was not located	Power cycle the Satellite Interface
FAILED
AZIMUTH HOME	Azimuth Limit Switch was not located	Power cycle the Satellite Interface
FAILED
TUNER / DEMOD	Cannot communicate with satellite tuner	Power cycle the Satellite Interface
FAILED
GYRO	Gyro initiation failed on in-motion system.	1.	Unplug gyro cable (usb cable) on Movin’
FAILED		View. Check connections
		2.	Power cycle the Satellite Interface
GPS	GPS initialization failed at antenna power	Power cycle the Satellite Interface
FAILED	up
WAITING TO	A valid GPS signal has not been acquired	1.	Be sure that GPS antenna is not obstructed
ACQUIRE GPS		2.	Sometimes after extended travel, GPS may
		take up to 20 minutes to fully download
		3.	Be sure that GPS antenna cable is fully seated
		into connector on electronics board
IDU CONFIG	Communication between Sat Interface and	1.	Restart system
	antenna has failed	2.	Check communication cabling
LNB POLARITY	Antenna is unable to control the Sat Inter-	1.	Check communication cabling
DEFAULT FAILED	face LNB voltage
NO RECEIVER	Satellite receiver voltage is not detected at	1.	Check that sat receiver “satellite in” coax ca-
VOLTAGE!	Sat Interface	ble is connected to proper port on sat interface
		2.	Replace receiver cable
LNB SHORT!	Satellite receiver voltage is present but no	1.	Check coax cable from antenna to sat inter-
	LNB voltage is detected	face; cable may have been installed incorrectly
		or damaged during installation
lost antenna	Communication to the antenna has failed	1.	Check data cable to antenna
communications		2.	Check power cable to antenna

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