Marantz UD9004 manual Troubleshooting, Symptom Cause / Countermeasure

Page 58

ENGLISH

Troubleshooting

Getting

If a problem should arise,

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are the other components operating properly?

If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction.

In this case, disconnect the power immediately and contact your store of purchase.

Symptom

Cause / Countermeasure

Page

 

 

 

Power does not turn

• Check if the power cord is properly connected.

22

on.

• Plug the power supply cord into the power outlet.

 

• The safety protection device may be activated. Unplug the power

 

cord once, and wait for 5-10 seconds and then plug it in again.

 

 

• UD9004 enters the standby status by safety function when the

3, 9

 

fan stops. Check the back of the set if something is disturbing

 

 

the fan rotation.

 

Unable to play back

• Does the SD Memory Card has more than 1GB of available

4, 38

bonus view.

space?

 

 

• Has the SD Memory Card been initialized by the UD9004?

32

 

• Was the SD Memory Card inserted while the power of the unit

4, 38

 

is on. (Insert the SD Memory Card while the UD9004 is in the

 

 

standby status.)

 

Picture does not

• Switch the TV's input setting to the external input connected to

appear.

the player.

 

 

• Is the Pure Direct function set to “On”? Set to “Off”.

30, 40

 

Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set

 

 

to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it

 

 

to “On”.

 

 

• Check the connection of the video/S-Video/component video

19

 

cable.

 

 

• Does the “Video Setup” – “Component Resolution” setting on the

26

 

GUI menu match the connected device's resolution? Set it so that

 

 

it matches.

 

Video and audio are

• Check the connection of the HDMI cable.

13, 14

not output with HDMI

• Is the “HDMI” indicator of the display of the UD9004 lighting?

8

connection.

• Is the Pure Direct function set to “On”? Set to “Off”.

30, 40

 

Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set

 

 

to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it

 

 

to “On”.

 

 

• Check whether the connected display device or other device

16

 

supports HDCP. This unit will not output a video signal unless the

 

 

other device supports HDCP. See the owner’s manual of your TV,

 

 

AV Amp, etc.

 

 

• Check that the setting of the HDMI video resolution supports the

15

 

resolution of the connected device. When set to “Auto”, UD9004

 

 

makes the setting automatically.

 

 

• Check that the HDMI mode setting matches the connected

13, 14

 

content. The connection method of each HDMI mode is

 

 

different.

 

 

Symptom

 

Cause / Countermeasure

Page

 

 

 

 

 

 

HD

audio

is

not

• Set “BD Audio Mode” to “HD Audio Output”.

33

output.

 

 

 

 

 

Picture

is

 

not

• The picture may be slightly disturbed directly after fast-forwarding

displayed

 

or

is

or reversing. This is not a malfunction.

 

disturbed.

 

 

 

• Connect the UD9004’s video/S-Video/component video output

19

Picture of a BD-Video

either directly to the TV or to the TV via the AV Amp. Do not

 

or DVD-Video disc is

connect via a VCR (video cassette recorder). Some discs include

 

in black and white.

copy prohibit signals, and when such discs are played via a VCR

 

 

 

 

 

 

the copy guard system may cause the picture to be disturbed.

 

 

 

 

 

 

• Is a disc that is not compatible with the player or a disc with

 

 

 

 

 

 

a different region number loaded? (This player supports region

3

 

 

 

 

 

code “B” for BD-Video discs, “2” or “ALL” for DVD-Video discs.)

 

No sound is heard or

• Check the devices whose audio is connected and the speaker

11 ~ 22

the sound is hard to

connections.

 

hear.

 

 

 

 

• Is the power of devices whose audio is connected turned on?

 

 

 

 

 

Is the input selection set to the input to which the UD9004 is

 

 

 

 

 

 

connected?

 

 

 

 

 

 

• Is the audio output properly selected?

13 ~ 21

Picture

 

freezes

• When the disc is scratched or contaminated with

6

momentarily

during

disc may not be played back correctly. Clean the disc or replace

 

playback.

 

 

 

with a non-scratched disc.

 

 

 

 

 

 

• There may be a problem with the data recorded on the disc.

Playback

does

not

• Is there condensation inside the player or on the disc? (Let set for

3

start even when 1 is

1 to 2 hours with the power off.)

 

pressed, or starts but

• When the disc is scratched or contaminated with

6

stops immediately.

disc may not be played back correctly. Clean the disc or replace

 

 

 

 

 

 

with a non-scratched disc.

 

 

 

 

 

 

• Is the disc loaded upside-down? Load the disc properly, with the

6

 

 

 

 

 

side containing the signals to be played facing down.

 

 

 

 

 

 

• Is an unplayable disc loaded?

3, 4

Subtitles

are

not

• Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®

48

displayed.

 

 

 

 

 

 

 

 

 

 

• Is the subtitle setting “Off”? Use a disc menu or to set the

25

 

 

 

 

 

SUBTITLE button displayed subtitle.

 

SD

Memory

Card

• The format of the card does not match to this unit or the card is

32

cannot be read.

 

not compatible.

 

 

 

 

 

 

• Is the playback media mode set to “SD CARD MODE”?

36

 

 

 

 

 

Select “SD CARD MODE” at SD/DISC button.

 

 

 

 

 

 

 

 

55

Started Connections Setup Playback HDMI Control Function Information TroubleshootingTroubleshooting Speci

Image 58
Contents UD9004 Sur l’appareil Safety PrecautionsLaser Class IEC FacilementCopyrights / Droits d’auteur FCC Information For US customers .PEFM/VNCFS6% Contents Accessories FeaturesGetting Started Playable Media About MediaOpening and closing the front panel door DiscsSD Memory Cards FilesAbout Discs and Files About DivX Video-on-Demand VODSuper Audio CD FileInserting an SD Memory Card Cleaning DiscsInserting a Disc About Handling of MediaGRemote control code settingH About the Remote Control UnitRemove the remote control w Set three AAA/R03 batteries Inserting the BatteriesFront Panel Part Names and FunctionsDisplay Rear Panel RS-232C connectorExtension connector for future use Part Names and FunctionsRemote Control Unit Q8RED/GRN/YEL/BLU buttonsRecording a CD Vpage ConnectionsConnection to a TV Vpage Playing Back 2-Channel AudiovpageVideo cables PreparationCables Used for Connections Other cablesAbout Video Signal Using an Hdmi Cable to Connect to an AV Amp or TelevisionHdmi Auto Dual Mode and Hdmi Auto Independent Mode About Audio SignalHdmi 1, t Hdmi 2 Connection Hdmi Auto Dual, w Hdmi Auto Independent connectionAV Pure Direct connection During Hdmi OffAbout Hdmi Video Resolution Setting Required Settings for Hdmi ConnectionSetting Hdmi Audio Output Media/Files Audio format GUI menu Audio signal from the Hdmi output terminalSetting Hdmi Setup Audio Setup vpage 25 on Copyright protection systemSetting Audio Setup Digital Out vpage 29 on Connection to an AV Amp with No Hdmi Audio InputConnection to an AV Amp with No Hdmi Video Input Back, and set Size to None vpageVideo input Component video Hdmi input When connected to the Hdmi input terminalPlaying Back with a Direct Connection to a TV Input terminal TerminalRecording a CD Connecting to a Digital Recording DevicePlaying Back 2-Channel Audio StereoRouter Connecting to the NetworkUpdating to the UD9004’s Latest Software Version Ethernet cable CAT-5 or greater recommendedWhen power is switched to standby Connecting the Power CordTurning the Power On UD9004 Remote control UnitGUI Menu Setup Menu MapGUI Menu Operation Exiting the GUI MenuDefault settings are underlined Language SetupHdmi Setup Remote control operation SET UPHdmi Setup Video SetupRemote control operation Audio Setup 1ch Audio OutSET UP Audio SetupEnter Afdm Pure Direct Setup XLRNetwork Setup RatingsDisplay Setup Other SetupSetting the Audio Mode Various SettingsOther Setup Default settings are Making Other SettingsSetting the Audio Mode Changing the Playback File DisplayAbout Gamma Correction Adjusting the Picture Quality Picture ControlWhen Finishing Picture Adjustment Resuming Initial Values after Gamma CorrectionPlayback IntroductionPlaying BD and DVD-Video Hdmi Output Signal DisplaySearch Using Information Bar Disc Information DisplayPlaying BD and DVD-Video Playing Bonus ViewPlaying BD-Video Compatible with Bonus View Off 1/X 2/X X/X GSelectable itemHCD Playback Playing Back Super Audio CDDVD-Audio Playback Bonus Group playback When you enter the wrong passwordFile Playback Select Still ImagesAbout folder File Browser Screen To Switch the Page DisplayedFile Playback File PlaybackAbout Screen Display During Playback Operation During PlaybackOperations Enabled During Playback Operations Enabled During PlaybackLooking for Speci Search Modes Step-by-Step Playback Memorizing Locations You Want to Replay Marker FunctionFast Forward/Fast Reverse Slow Forward/Slow Reverse PlaybackPlaying Back Repeatedly Repeat Playback About Repeat ModePlayback in Any Order Random Playback Repeat Playback Between Speci Points A-B RepeatSwitching Audio Playing Back in Your Preferred Order Program PlaybackSelecting DVD-Video and DivX Audio Switching Media Other than BDChanging the Subtitles and Subtitle Style GExample H DVDHdmi Control Function Switching the AngleWhen the TV’s remote control has player operation buttons Changing the Brightness of the Display Dimmer ControlAbout Copyright Protection Technology Other InformationTrademark Information Language Language Code ListCode Country Country Code ListCountry Code Code CountryExplanation of Terms Index VNumericsTroubleshooting Symptom Cause / CountermeasurePlayable For speciRating level has been Speci Remote control unitWeight 19.2kg Audio performancePage GNU General Public License LicenseExhibit-A LicenseGNU Lesser General Public License Exhibit-BVersion 2.1, February Each licensee is addressed as you Exhibit-E Exhibit-CExhibit-D Independent Jpeg Group’s Jpeg softwareJpeg wizards only Change.log Version-to-version Doc Wizard.docInternal structure Road map of IJG Coderules.doc Proprietary Exhibit-FExhibit-G Tom LaneExhibit-I Exhibit-HExhibit-J Exhibit-M Exhibit-KExhibit-L Exhibit-NExhibit-S Exhibit-RExhibit-T Exhibit-U Prior written permissionIs a registered trademark Page Page Page