Chapter 10: Troubleshooting
TV Guide On Screen¨ FAQs (continued)
CHANNEL LINEUPS & LISTINGS
14.Q: Why arenÕt all my channels initially displayed?
A:After initial setup, approximately 120 channels are automatically displayed. The user may use the ÒChange channel displayÓ feature to turn On or Off additional channels.
Note: Even though you have the option of enabling many more channels, the system may not have the memory capacity to hold detailed program descriptions for all of them.
15.Q: When I opened the TV Guide On Screen¨ system, I was
asked to choose from more than one channel lineup. What should I do?
A:Select the lineup that most closely matches the one for your area. If after you choose the lineup, you want to make changes to it, highlight SETUP in the Service Bar. Press z to select Change Channel Display. Follow the
16.Q: Why do all my channels display ÒNo Listing?Ó
A:The TV Guide On Screen¨ system has not yet received its data download. The phrase ÒNo ListingÓ will be replaced with program information during the next download cycle, which will occur within the next
17.Q: Why do some of my channels display ÒNo Listing?Ó
A:There are several possibilities:
a)The channels in question were recently turned On (in Change channel display) and TV Guide On Screen¨ has yet to receive its next data download.
b)After completing the initial setup, the first data download of the day was interrupted by a VCR recording.
c)The TV power cord was left unplugged for an extended period of time and the TV Guide On Screen¨ system was unable to receive program listings during the scheduled download cycle.
d)Poor reception caused some of the data to be missed.
e)The cable box was turned Off. The TV power cord must be plugged in and the cable box must be On.
g)A/V Cable: The VCR was turned OFF. If the connection includes stereo cables with cable box to VCR and stereo connection from VCR to television, the VCR must be ON.
18.Q: A show entry in the TV Guide On Screen¨ system reads ÒNo Listing.Ó What does that mean?
A:Show information for that entry was not available during the last TV Guide On Screen¨ system information update (download). Show information is updated on a daily basis.
19.Q: I have seen the word ÒdownloadÓ in reference to the
TV Guide On Screen¨ system. What does that mean?
A:ÒDownloadÓ refers to the times throughout the day when the TV Guide On Screen¨ system is receiving channel and listings information from your Cable or
20.Q: After some show titles, I have noticed from 1 to 4 stars (****). What does that mean?
A:These stars are a
21.Q: What do the colors for shows in the Listings and Search screens indicate?
A:Green = Sports; Dark Blue = ChildrenÕs; Purple = Movies; Teal = Other Show.
22.Q: How do I add, delete, or change the assigned number of channels on the TV Guide On Screen¨ system?
A:See the ÒChange channel displayÓ section in the TV Guide On Screen¨ ownerÕs manual (see page 54).
23.Q: Why are some of my channels listed on the wrong number?
A:There are several possibilities (see page 53 for details):
a)Incorrect channel lineup was selected. Access ÒChange system settingsÓ and choose ÒYes, but my channel lineup is incorrect,Ó and then reselect the correct lineup.
b)Channel lineup changes have not yet been processed. Use the ÒChange channel displayÓ feature to make adjustments.
c)Initial setup was done incorrectly (that is, the wrong ZIP/postal code was entered). Redo the initial setup.
24.Q: Why doesnÕt the program highlighted match up with the video window on my TV screen?
A:There are several possibilities (see page 53 for details):
a)The station in question made a late change to its scheduled program listing and the TV Guide On Screen¨ system has not yet been updated.
b)The TV is receiving broadcasts through a modified or boosted antenna system or a satellite dish (not supported by the TV Guide On Screen¨ system).
c)Initial setup was done incorrectly. (i.e., the wrong ZIP/postal code was entered.) Redo the initial setup.
d)Incorrect channel lineup was selected. Access ÒChange system settingsÓ and choose ÒYes, but my channel lineup is incorrect,Ó and then reselect the correct lineup (see page 54 for details).
25.Q: Can I move my favorite stations to the top of the
TV Guide On Screen¨ display screen?
A:Yes. Use the ÒChange channel displayÓ feature to make adjustments (see page 54). Highlight the station call letters to be moved, then use up/down arrows, and/or Number buttons to reassign the position of the station.
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