Toshiba 20A42 manual Troubleshooting Guide, Closed Caption, Symptoms Possible Solutions

CLOSED CAPTION

WHAT IS CLOSED CAPTIONING?

This television has the capability to decode and display Closed Captioned television programs. Closed Captioning will display text on the screen for hearing impaired viewers or it will translate and display text in another language.

TO VIEW CLOSED CAPTIONS

Press CAP/TEXT on the remote control to switch between normal TV and the two Closed Caption Modes (Captions and 1/2 of Full Screen Text).

Captions: This Closed Caption Mode will display text on the screen in English or another language (depending on the setting of Closed Captions 1/2. Generally, Closed Captions in English are transmitted on Captions Channel 1 and Closed Captions in other languages are transmitted on Captions Channel 2.

The Captions will appear in places on the screen where they will least interfere with the picture, usually on the bottom of the screen. News programs will usually show three-line Closed Captions which scroll onto the screen. Most other shows provide two or three lined Captions placed near the character who is speaking so the viewer can follow the dialogue. Words in italics or underlined describe titles, words in foreign languages or words requiring emphasis. Words that are sung usually appear enclosed by musical notes.

Text: The Text Closed Caption Mode will usually fill 1/2 of full screen with a programming schedule or other information. After selecting a Closed Caption Mode, it will stay in effect until it is changed, even if the channel is changed. If the Captions signal is lost due to a commercial or a break in the signal, the Captions will reappear when the signal is received again. If the channels are changed, the Captions will be delayed approximately 10 seconds.

For television programs broadcasting with Closed Captions, look in your TV guide for the Closed Captions symbol (CC).

•When activating the Closed Captioned Decoder, there will be a short delay before the Closed Captioned text appears on the screen.

•Closed Captioned text is only displayed in locations where it is available.

•If no caption signal is received, no captions will appear, but the television will remain in the Caption Mode.

•Misspellings or unusual characters may occasionally appear during Closed Captioning. This is normal with Closed Captioning, especially with live programs. This is because during live programs, captions are also entered live. These transmissions do not allow time for editing.

•When Captions are being displayed, on-screen displays, such as volume and mute may not be seen or may interfere with Closed Captions.

•Some cable systems and copy protection systems may interfere with the Closed Captioned signal.

•If using an indoor antenna or if TV reception is very poor, the Closed Caption Decoder may not appear or may appear with strange characters or misspelled words. In this case, adjust the antenna for better reception or use an outdoor antenna.

TROUBLESHOOTING GUIDE

Before requesting service, please refer to the following chart for the symptom and possible solution.

SYMPTOMS POSSIBLE SOLUTIONS

•Make sure the power cord is plugged in. TV does not • Try another AC outlet.

operate	• Power is off; check fuse or circuit breaker.
	• Unplug unit for an hour, then plug it back in.
	• Station or CATV experiencing problems;
Poor sound	tune to another station.
	• Check sound adjustments (VOLUME and
or No sound
	MUTE).
	• Check for sources of possible interference.
	• Station or CATV experiencing problems; tune
	to another station.
Poor picture	• Make sure channels are set into memory.
	• Check antenna or CATV connections; adjust
or No picture
	antenna.
	• Check for sources of possible interference.
	• Check picture control adjustments.
Poor	• Station or CATV experiencing problems; tune
	to another station.
reception on	• Make sure channels are set into memory.
some	• Station is weak; adjust antenna to receive
channels	desired station.
	• Check for sources of possible interference.
	• Station or CATV experiencing problems; tune
Poor color or	to another station.
	• Make sure channels are set into memory.
no color	• Check picture control adjustments.
	• Check antenna or CATV connection. Adjust
	antenna.
	• Station or CATV experiencing problems; tune
Picture	to another station.
wobbles or	• Make sure channels are set into memory.
drifts	• CATV company is scrambling signal.
	• Adjust antenna.

SYMPTOMS	POSSIBLE SOLUTIONS
	• Check all CATV connections.
No CATV	• Set TV/CABLE menu option to the CABLE
	mode.
reception
	• Station or CATV system problems; try
	another station.
Horizontal or	• Check antenna connections; reorient antenna.
diagonal bars
on screen	• Check for sources of possible interference.
No reception	• Make sure TV/CABLE menu option is in the
above	appropriate mode.
channel 13	• If using antenna, check UHF antenna
	connections.
	• Batteries are weak, dead or inserted
	incorrectly.
No Remote	• Remote is out of range; move closer to TV
	(within 15 feet).
operation
	• Make sure Remote is aimed at sensor.
	• Confirm there are no obstructions between
	the Remote and the TV.
	• Make sure the power cord is plugged in.
TV shuts off	• No broadcast on station tuned.
	• Sleep Timer is set.
	• Power interrupted.
	• TV station experiencing problems or program
Closed -	tuned is not closed captioned. Try another
	channel.
Caption is not	• Check CATV connection or VHF/UHF
activated	antenna, reposition or rotate antenna.
	• Press CAP/TEXT to turn on the closed caption
	decoder.
Display is not	• Select proper language in the menu options.
shown in
your language

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3L70101A-E P.08-13 12 5/6/02, 11:34 AM