Mitsubishi Electronics WD-62825, WD-52825 manual Troubleshooting, 101, Problem Possible Solution

Page 101

Troubleshooting

 

Problem

 

Possible Solution

 

 

 

1.

The TV remote control does not work.

• Check that the batteries are installed correctly.

 

 

• Check that the selected switch is set to “TV”.

 

 

• Be no further than 20 feet from the TV when using the remote control.

 

 

• Program the remote control to operate the TV (Appendix C).

 

 

 

2.

The TV takes several seconds to respond.

• It is normal for digital channels to take longer to tune in.

 

 

• Press ENTER after a channel number to avoid delays.

 

 

• Use a 4 digit number for an over-the-air digital channel

 

 

• Use a 6 digit number for cable digital channels

 

 

 

3.

Cable provider needs information to start

• On the remote control, press TV MENU and then enter the numbers

 

CableCARD™ service.

 

999 to display the Host ID and CableCARD™ ID information.

 

 

 

4.

You cannot access a channel.

• Use number keys instead of CHANNEL up/down.

 

 

• Be sure the channel you want to view is in memory. See page 65.

 

 

• Check that the TV is turned to the correct device or antenna for

 

 

 

that channel, by pressing the DEVICE button.

 

 

• Make sure the V-Chip lock is off.

 

 

• If tuned to Digital channels, have physical channel in memory.

 

 

 

5.

On-screen displays appear each time you

• This is part of normal TV operation.

 

change a function.

 

 

 

 

 

6.

You cannot program the TV to turn on

• The TV may be locked.

 

automatically (timer function)

• The clock may not be set.

 

 

 

7.

There is no sound even when the volume is

• Check audio source in Device Menu.

 

turned up.

• Check to see if the MUTE button is on.

 

 

• The TV’s “Listen to:” setting may be set to SAP.

 

 

• Check that the “TV Speakers” setting is On in the Audio/Video menu.

 

 

 

8.

NetCommand unable to learn specific device

• Device does not use IR format for remote control signal. ITT and

 

keys.

 

RF formats cannot be learned.

 

 

• Room lighting may affect the signal. Have the remotes very close

 

 

 

(6 inches or less) to the TV during Learning.

 

 

• If using a Mitsubishi remote control make sure slide switch is not

 

 

 

set to TV position.

 

 

• Some but not all device key functions can be learned by

 

 

 

NetCommand. For example, POWER and PLAY may be learned,

 

 

 

but other functions may not.

 

 

• The signal from the remote control may not be strong

 

 

 

enough. Insert fresh batteries and try Learning again.

 

 

 

9.

You have forgotten your V-Chip passcode.

• See Appendix A, Bypassing the V-Chip Lock.

 

 

 

10.

Lamp indicator light is a constant red.

• Turn the TV off for at least 2 minutes. Turn back on. If light is still

 

 

 

red, the lamp has failed, replace it. See Appendix H for lamp

 

 

 

replacement information.

 

 

 

 

11.

Lamp indicator light is a constant yellow.

Lamp may fail soon. Purchase a new lamp. See Appendix H for lamp

 

 

 

replacement information.

 

 

 

 

12.

Lamp indicator light is a flashing yellow.

Lamp cover door is open or lamp cartridge is not secure. See

 

 

 

Appendix H for lamp replacement information.

 

 

 

 

13.

Status indicator light is a constant yellow.

Operating temperature or room temperature has exceeded proper

 

 

 

levels. Clean the TV’s dust filter or cool the room. See Appendix H

 

 

 

for filter cleaning information.

 

 

 

 

14.

Status indicator light is a constant/flashing red.

Service is required. Contact your dealer or a Mitsubishi Authorized

 

 

 

Service Center to arrange for a service evaluation listings of

 

 

 

Mitsubishi Authorized Service locations can be obtained from our

 

 

 

web site, www.mitsubishi-tv.com or by calling 1-800-332-2119.

 

 

 

15.

PIP does not display a picture.

• Make sure the V-Chip lock is off.

 

 

• Not all inputs can be displayed as a PIP.

 

 

 

 

16.

Digital channels do not appear in PIP.

Normal PIP operation.

 

 

 

 

17.

Not all channels appear in multiple PIP/POP.

Digital channels do not display in PIP/POP.

 

 

 

 

101

Image 101
Contents Owner’s Guide Stand Requirement FCC Declaration of Conformity Contents TV Menu Screen Operations Ieee 1394 Devices and NetCommand Controlled RecordingsSpecial Features Important Safeguards Important Safeguards Mitsubishi Digital Electronics America, Inc Our ThanksBack Panel TV Accessories Special Features Front Control PanelTelevision Overview TV Accessories Special Features Indicators System ResetReset Front Control PanelInput Front Panel Inputs and Media Card SlotsMedia Card Slots and Ieee 1394 Input/Output CableCARD Slot Back PanelInput-DTV Component-1, -2 InputsPC Input and Audio IR Emitter-NetCommandDTV Link/IEEE1394 DVI Analog AudioPage Connecting Chart Connecting External Devices & NetCommand SetupCable Box Connecting a Wall Outlet Cable or Cable BoxWall Outlet Cable CableCARD Technology Using a CableCARDSeparate UHF and VHF Antenna Connecting a Lead Antenna or Separate UHF and VHF AntennaFor antennas with twin flat lead For cable or antenna with coaxial leadConnecting a VCR to an Antenna or Wall Outlet Cable Cable Box Back panel Connecting a Cable Box to a VCR Audio & VideoConnecting an A/V receiver Connecting a DVD Player with Component DTV Receiver with Component Video DTV Connectors and AdaptorsDTV Receiver to TV Back Panel Connecting a DTV Receiver with RGB, HV VideoDTV Receiver with RGB, HV Video Link Link Control RS-232C ConnectionQuadruple IR Emitter cable is included with the TV Connecting the IR Emitter NetCommandWhen Connecting Ieee 1394 Devices Connecting Compatible Ieee 1394 DevicesDigital Video Signals Digital Audio SignalsConnection Styles Pin Style vs -Pin Style ConnectorsDirect Device-To-Device Style Hub Connection StyleConnecting Helpful Hints NetCommand Setup and Editing NetCommand Pre-Memorized Devices Using the Remote Control with NetCommandOverview Remote Control Functions OverviewFor Best Results from the Remote Control Remote Control FunctionsOperation and Care, Sleep TimerInstalling the Batteries Setting the Sleep TimerNetCommand Setup On Screen Buttons 3D Graphical Menu System Remote Control ButtonsNetCommand Information Screen NetCommand Initial SetupDevice Setup Screen Welcome ScreenReview screen Review ScreenReceiver Inputs Edit NetCommand, Add an A/V ReceiverReceiver Screen Receiver Learn Screen Receiver Input Learn ScreenMonitor Out to AVR Screen Name ScreenAdd Screen Edit NetCommand, Add DevicesEdit NetCommand Screen Device Learn Screen Edit NetCommand Add DevicesDevice Screen Connection for Device Screen Device Advanced Learn ScreenRF Connection for Cable Screen VCR for Recordings ScreenInput-DTV Connection Screen IR Code for Device ScreenDelete Device Screen Edit NetCommand, Change or Delete Devices, Finish ScreenChange Device Screen PC Viewing Ieee 1394 Devices NetCommand Controlled RecordingsDevice Selection Menu Ieee 1394 Devices and NetCommand Control Adding Ieee 1394 Devices Automatically Adding Ieee 1394 Devices AutomaticallyNew 1394 Device Screen Name for 1394 Device ScreenConnection Screen Ieee 1394 Device Type ScreenPIP Device Selection Menu Power On/Off DevicesDevice Selection Menu Device Menu Using the Device Menu Button to Display MenusIR Controlled Devices CableCARD MenuGuide and the Device Selection Menu Using the Guide Button to Display ChannelView and MenusGuide and the Record To Menu Guide and ChannelViewRecording Now Setting up RecordingsTime-Delayed Recording Cancel Current Recordings Setting up a Peer-to-Peer ConnectionCanceling a Peer-to-Peer Connection Record List, Peer-to-Peer ConnectionsTV Disc & A/V Disc Track List Screen Using TV Disc & A/V DiscsTV Disc or A/V Disc Search Archiving TV Disc Digital RecordingsRestrictions for Traditional VCRs Direct VCR Recording from an Antenna or Cable SourceCopy-Protected Material PC Input PC ViewingMedia Card Slots MediaCommand and Media Card PlaybackInserting a media card Don’t pull the media card out while it is playingMedia Command and Media Card Playback TV Menu Screen Operations Main Menu Choices Main menu, Setup selectedLanguage Setup MenuColor Balance TV PauseSoftware Version Controlling the TV Pause FeaturesNetCommand Menu Memorize Antenna MenuPrefer Digital ChannelSQV SuperQuickView Antenna Menu, SuperQuickView SQVTime Menu Captions Menu Analog and Digital Captions Captions Menu, Customizing Digital Settings Chip Lock Menu Overview Chip Lock MenuSelecting a Passcode from the V-Chip Lock Menu Front Button LockUsing the V-Chip from the Remote Control Using V-Chip with Program RatingsUsing the Passcode from the V-Chip Lock Menu Content Categories Chip Signal InformationChip Rating Guidelines TV RatingsAudioVideo Menu Analog and Digital Audio Setting Setting Descriptions AudioAnalog Only Audio Settings Digital Only Audio SettingsFor a Currently Viewed PC Setting Descriptions VideoVideo Settings Operation of PIP and POP Page Index WarrantyAdditional Information DVD Definitions Signals and Formats DefinitionsDisplay Formats TV Display Formats Original SignalPC Display Formats NetCommand Compatible Traditional Devices Analog Device Control with Net CommandIeee 1394 Devices When an Ieee 1394 Device is Viewed or PlayedBypassing Front Button Lock Appendix a Bypassing the V-Chip LockBypassing the V-Chip Lock This page intentionally blank Inputs Appendix B SpecificationsTV Specifications Outputs Programming the Remote to Control NetCommand A/V Products Appendix CRemote Control Programming CodesDVD Players Appendix C Remote Control Programming CodesReceivers Cable Boxes and Satellite ReceiversMitsubishi A/V Receivers Mitsubishi CD Players Not all functions for all modelsAppendix D On Screen Information Displays Screen Remote Checkbox Name Appendix E NetCommand Specialized Device KeysAppendix F Cleaning and Service Appendix G Diamond Shield Removal To Install the Diamond ShieldTo Remove the Diamond Shield For further assistance, call 800Appendix H Filter Cleaning Lamp Life Appendix H Lamp Cartridge ReplacementReplacing the Lamp Cartridge 100101 TroubleshootingProblem Possible Solution 102 103 104 105 Using The System Reset Button106 Additional Information107 IndexIcon Order, Viewing, Changing 67 IEEE1394 108109 Mitsubishi TV Software110 Mitsubishi DLP Projection Television Limited Warranty111 This Warranty does not CoverWebsite MDEAservice@mdea.com