Troubleshooting, continued
| Problem | Possible Solution |
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18. | The sound does not match the screen picture. | • NetCommand® is setup incorrectly. |
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| • The TV’s “Listen to:” setting may be set to SAP. |
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| • If using stereo or A/V receiver speakers, check their input selection. |
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| • If using stereo or A/V receiver, check that AUDIO 2 of MONITOR |
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| OUTPUT on TV’s back panel is connected to the A/V receiver. |
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19. | There is a large black or gray rectangle on the | • The TV’s analog closed captioning has been set to “text” mode in |
| screen. | the Captions menu. Turn off because there is no text information |
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| being broadcast. |
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20. | You cannot see a picture when playing a VHS | • Display the Device Selection menu and select the correct VCR. |
| tape. | • Check your VCRs owner’s guide for further trouble shooting. |
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21. | • Make sure that | |
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| • If |
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22. | The TV will not turn on after being plugged in. | • If green light on front panel is blinking, wait for at least one |
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| minute for the light to turn off, then press Power again. |
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23. | TV functions do not respond to the remote | • Use the System Reset button as explained at the end of this |
| control or to front panel control and will not | section. |
| Power Off. |
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24. | Name options not available for some channels | • Only memorized analog channels can be named. |
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25. | When viewing a stopped VCR, white lines are | • Turn off video mute for the VCR. |
| rolling on the screen. | • Begin playing the tape. |
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| • Change the VCR input to the antenna input. |
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26. | TV turned itself Off and the light on the Front | • Momentary power fluctuation caused the TV to turn off to prevent |
| Panel started to blink. | damage. Wait for the green light to stop flashing and turn On again. |
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| • If the TV does not stay turned On, use the System Reset |
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| button. If this happens frequently, obtain an AC line power |
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| conditioner/surge protector. |
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27. | When a Device is selected from the Device | • Make sure the selected device is turned on. |
| Selection menu, the screen is blue | • From the Edit NetCommand® menu select Review setting. Verify that |
| (no signal source). | the inputs are actually connected to the TV . If they are not, either |
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| change the physical connections on the back panel, or select the |
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| Change setting on the Edit NetCommand menu to change the TV |
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| NetCommand’s settings for the connection. |
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28. | The Device does not respond to button presses | • Remote has not been setup for NetCommand® use. |
| from the remote. | • The incorrect manufacturer was selected during setup. |
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| Select the Change setting from the Setup menu and then the device |
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| to display the manufacturer selection. Change if necessary. |
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| • The device is not supported and keys have not been learned. |
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| • The requested function is not supported by NetCommand. |
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| Verify that the function is supported or keys are learned. |
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| • The IR emitter is incorrectly placed. Make sure the IR emitter is |
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| facing the IR sensor in the device. |
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| • The IR emitter is not plugged into the IR emitter Output |
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| NetCommand. |
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| • The IR emitter is facing the TV screen, causing double signals. Be |
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| sure that the IR emitter cannot send to the TV. |
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29. | The A/V Receiver is the selected audio source | • Check to see if the A/V Receiver power is turned on. After the power |
| but there is no sound. | is turned on, redisplay the Device Selection menu and press ENTER |
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| to allow NetCommand to correctly select the A/V Receiver input. |
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| • From the Setup Menu select Review setting. Check the Review |
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| screen to see if the A/V Receiver inputs and device correspond to the |
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| actual connections on the A/V Receiver. If they do not match, either |
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| change the actual connections, or select Change on the Edit |
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| NetCommand menu to change the device on the Connection screen. |
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