Troubleshooting, continued
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 | Problem | Possible Solution | 
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| 18. | The sound does not match the screen picture. | • NetCommand® is setup incorrectly. | 
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 | • The TV’s “Listen to:” setting may be set to SAP. | 
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 | • If using stereo or A/V receiver speakers, check their input selection. | 
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 | • If using stereo or A/V receiver, check that AUDIO 2 of MONITOR | 
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 | OUTPUT on TV’s back panel is connected to the A/V receiver. | 
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| 19. | There is a large black or gray rectangle on the | • The TV’s analog closed captioning has been set to “text” mode in | 
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 | screen. | the Captions menu. Turn off because there is no text information | 
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 | being broadcast. | 
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| 20. | You cannot see a picture when playing a VHS | • Display the Device Selection menu and select the correct VCR. | 
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 | tape. | • Check your VCRs owner’s guide for further trouble shooting. | 
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| 21. | • Make sure that  | |
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 | • If  | 
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| 22. | The TV will not turn on after being plugged in. | • If green light on front panel is blinking, wait for at least one | 
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 | minute for the light to turn off, then press Power again. | 
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| 23. | TV functions do not respond to the remote | • Use the System Reset button as explained at the end of this | 
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 | control or to front panel control and will not | section. | 
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 | Power Off. | 
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| 24. | Name options not available for some channels | • Only memorized analog channels can be named. | 
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| 25. | When viewing a stopped VCR, white lines are | • Turn off video mute for the VCR. | 
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 | rolling on the screen. | • Begin playing the tape. | 
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 | • Change the VCR input to the antenna input. | 
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| 26. | TV turned itself Off and the light on the Front | • Momentary power fluctuation caused the TV to turn off to prevent | 
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 | Panel started to blink. | damage. Wait for the green light to stop flashing and turn On again. | 
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 | • If the TV does not stay turned On, use the System Reset | 
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 | button. If this happens frequently, obtain an AC line power | 
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 | conditioner/surge protector. | 
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| 27. | When a Device is selected from the Device | • Make sure the selected device is turned on. | 
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 | Selection menu, the screen is blue | • From the Edit NetCommand® menu select Review setting. Verify that | 
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 | (no signal source). | the inputs are actually connected to the TV . If they are not, either | 
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 | change the physical connections on the back panel, or select the | 
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 | Change setting on the Edit NetCommand menu to change the TV | 
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 | NetCommand’s settings for the connection. | 
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| 28. | The Device does not respond to button presses | • Remote has not been setup for NetCommand® use. | 
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 | from the remote. | • The incorrect manufacturer was selected during setup. | 
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 | Select the Change setting from the Setup menu and then the device | 
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 | to display the manufacturer selection. Change if necessary. | 
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 | • The device is not supported and keys have not been learned. | 
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 | • The requested function is not supported by NetCommand. | 
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 | Verify that the function is supported or keys are learned. | 
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 | • The IR emitter is incorrectly placed. Make sure the IR emitter is | 
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 | facing the IR sensor in the device. | 
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 | • The IR emitter is not plugged into the IR emitter Output | 
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 | NetCommand. | 
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 | • The IR emitter is facing the TV screen, causing double signals. Be | 
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 | sure that the IR emitter cannot send to the TV. | 
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| 29. | The A/V Receiver is the selected audio source | • Check to see if the A/V Receiver power is turned on. After the power | 
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 | but there is no sound. | is turned on, redisplay the Device Selection menu and press ENTER | 
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 | to allow NetCommand to correctly select the A/V Receiver input. | 
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 | • From the Setup Menu select Review setting. Check the Review | 
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 | screen to see if the A/V Receiver inputs and device correspond to the | 
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 | actual connections on the A/V Receiver. If they do not match, either | 
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 | change the actual connections, or select Change on the Edit | 
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 | NetCommand menu to change the device on the Connection screen. | 
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