Motorola DCH6416 installation manual If You Need Help, Calling for Repairs

Page 14

1 INTRODUCTION

If You Need Help

If you need assistance while working with the DCH6416, contact the Motorola Technical Response Center (TRC):

Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

Outside the U.S.: 1-215-323-0044

Motorola Online: http://businessonline.motorola.com/

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers

asearchable solutions database, technical documentation, and low-priority issue creation and tracking.

Calling for Repairs

If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company

From USA or Canada

Outside USA or Canada

World Wide Digital

1-800-227-0450

1-956-541-0600

Teleplan

1-800-352-5274

1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

Pack the unit securely, if possible in its original factory shipping carton.

Print or display the RSA number so it is easily visible on all equipment boxes.

Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

Ship the unit PREPAID to the address provided by the Service Center.

4

Image 14
Contents DCH6416 Page Important Safety Instructions FCC Compliance Caring for the Environment by Recycling Page Contents Figures Tables DVR Recording Time GuidelinesPage Features TunersStandard Audio/Video Features Standard DVR FunctionalityStandard Data Features Standard Miscellaneous FeaturesCompany From USA or Canada Outside USA or Canada If You Need HelpCalling for Repairs Front Panel Front Panel Format ButtonVideo Format Indicators Front Panel Display OperationRear Panel Rear panel connectionsCableCARD Removal CableCARDAlert Screens Unsupported CableCARD InsertionInvalid CableCARD-DCH6416 Pairing Invalid CableCARD Security CertificatePage Before You Begin Clearing the Hard DriveSdtv Video Connection OptionsAudio Connection Options HdmiInstallation Overview Determine if you are connecting to aCabling to an Hdtv for Video Cabling to an HdtvCabling to an Hdtv and an A/V Receiver Cabling to an Hdtv and an A/V receiverInstallation Cabling to a Standard-Definition TV and an A/V Receiver Cabling to a Standard-Definition stereo TVCabling to a Standard-Definition TV and Audio Receiver Cabling an audio receiverData Device Connections DCH6416 front panel providesOperational check procedures Feature Testing Procedure Operational Check for the Remote ControlOptimizing the High-Definition Settings Setting DescriptionInstallation Graphics Overlaying the Video Page Using the Diagnostics General StatusDiagnostics Field Description Error Code DescriptionGeneral Status fields are ROM IDPurchase Status Purchase Status fields areOut-Of-Band OOB Status FieldOut-Of-Band Status fields are PID Agile OOB Tuner HuntingEMM PID LKCIn-Band Status Front panel display for in-band diagnostic In-Band Status fields areUnit Address Front panel display of a unit addressUnit Address fields are Separable Security Object Name Object Ver Manufacturer HW Version Current Channel Status Digital Current Channel status fields areAnalog APS RF Modem UpstreamCCI CITDiagnostics RF Modem fields are RF upstream modem front panel displayCode Modules Alternating with Front panel display for code modulesCode Modules fields are Nvram Memory ConfigurationAudio/Video Status IEC958PCM Audio SpdifOSD Display Description UnmutedXxxxxxxxxxxx Definition OSD Display Diagnostics Interface Status Diagnostics Interface Status fields are User Setting Status Setting DescriptionSERIF, Proportion SERIF, Mono no SERIF, Proportion no Serif DVR/Hard Drive Status Gpfs DVRDocsis Status Fields are DocsisCarrier Lock Frequency Application Specific Information Front Interactive StatusInteractive Status fields are PanelWaitsoack InitwaitdcoWaitlmack WaitlaorsoKeypad-Front Panel Indicators Page Troubleshooting Problem Possible SolutionTroubleshooting This by activating the zoom feature on the TV