Motorola DCH6416 Alert Screens, CableCARD Removal, Unsupported CableCARD Insertion

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2 OVERVIEW

CableCARD™

The DCH6416 receivers are separable security products that use a removable security mechanism known as a CableCARD™. The CableCARD allows the DCH receiver to decrypt digital video services available on the cable plant from your digital cable provider. If the CableCARD is not properly inserted into the DCH receiver’s rear panel M-Card slot, you will not be able to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs.

Important: Under no circumstance should the CableCARD be removed from the DCH6416 receiver.

Alert Screens

In certain scenarios, the DCH receiver will generate an on-screen alert banner if an issue is detected with the CableCARD. These scenarios include:

•Removal of the CableCARD

•Insertion of an unsupported CableCARD

•Invalid security certificate provided by the CableCARD

•Invalid pairing between the CableCARD and the DCH receiver

Important: Please contact your cable operator immediately if any of these scenarios occur. If the CableCARD has been removed, there is no need to contact your cable operator. Simply re-insert the card.

CableCARD Removal

In the event that the CableCARD is removed from the DCH receiver, all access to live, recorded, and on-demand television programming will be terminated. The DCH6416 will be unable to provide access to television programming until the CableCARD is re-inserted into the DCH receiver. While the CableCARD is removed from the DCH receiver, the following on-screen alert banner will be shown:

Please re-insert CableCARD

Unsupported CableCARD Insertion

In the event that an unsupported CableCARD is inserted into the DCH6416 receiver, all access to live, recorded, and on-demand television programming will be terminated. The DCH6416 will be unable to provide access to television programming until a supported CableCARD is re-inserted. When an unsupported CableCARD is inserted into the DCH receiver, the following on-screen alert banner will be shown:

Unsupported CableCARD

IMPORTANT: The DCH6416 supports the M-Card or Multi-Stream CableCARD device only. When operating with Thin Client and not OCAP(TM) software, the DCH6416 requires the Motorola M-Card.

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Contents DCH6416 Page Important Safety Instructions FCC Compliance Caring for the Environment by Recycling Page Contents Figures Tables DVR Recording Time GuidelinesPage Features TunersStandard Audio/Video Features Standard DVR FunctionalityStandard Data Features Standard Miscellaneous FeaturesIf You Need Help Calling for RepairsCompany From USA or Canada Outside USA or Canada Front Panel Front Panel Format ButtonVideo Format Indicators Front Panel Display OperationRear Panel Rear panel connectionsCableCARD Removal CableCARDAlert Screens Unsupported CableCARD InsertionInvalid CableCARD-DCH6416 Pairing Invalid CableCARD Security CertificatePage Before You Begin Clearing the Hard DriveSdtv Video Connection OptionsAudio Connection Options HdmiInstallation Overview Determine if you are connecting to aCabling to an Hdtv for Video Cabling to an HdtvCabling to an Hdtv and an A/V Receiver Cabling to an Hdtv and an A/V receiverInstallation Cabling to a Standard-Definition TV and an A/V Receiver Cabling to a Standard-Definition stereo TVCabling to a Standard-Definition TV and Audio Receiver Cabling an audio receiverData Device Connections DCH6416 front panel providesOperational Check for the Remote Control Optimizing the High-Definition SettingsOperational check procedures Feature Testing Procedure Setting DescriptionInstallation Graphics Overlaying the Video Page Using the Diagnostics General StatusDiagnostics Field Description Error Code DescriptionGeneral Status fields are ROM IDPurchase Status Purchase Status fields areOut-Of-Band OOB Status FieldOut-Of-Band Status fields are PID Agile OOB Tuner HuntingEMM PID LKCIn-Band Status Front panel display for in-band diagnostic In-Band Status fields areUnit Address Front panel display of a unit addressUnit Address fields are Separable Security Object Name Object Ver Manufacturer HW Version Current Channel Status Current Channel status fields are AnalogDigital APS RF Modem UpstreamCCI CITDiagnostics RF Modem fields are RF upstream modem front panel displayCode Modules Alternating with Front panel display for code modulesCode Modules fields are Memory Configuration Audio/Video StatusNvram IEC958PCM Audio SpdifOSD Display Description UnmutedXxxxxxxxxxxx Definition OSD Display Diagnostics Interface Status Diagnostics Interface Status fields are User Setting Status Setting DescriptionSERIF, Proportion SERIF, Mono no SERIF, Proportion no Serif DVR/Hard Drive Status Gpfs DVRDocsis Status Fields are DocsisCarrier Lock Frequency Application Specific Information Front Interactive StatusInteractive Status fields are PanelWaitsoack InitwaitdcoWaitlmack WaitlaorsoKeypad-Front Panel Indicators Page Troubleshooting Problem Possible SolutionTroubleshooting This by activating the zoom feature on the TV