Motorola DCH6416 installation manual Troubleshooting

Page 76

5 TROUBLESHOOTING

Problem

Possible Solution

 

 

 

 

•

Verify that the coaxial cable feed is firmly connected to the DCH receiver and

 

 

the wall jack.

 

•

If the DCH receiver video output is connected to a home theater unit, verify

 

 

that the home theater unit is powered on and set to the appropriate input

 

 

source.

 

•

If the DCH receiver video output is connected to a TV through an HDMI

 

 

connection, power off the TV and then power off the DCH receiver. Wait one

 

 

second and then power on the devices.

 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available

 

on the DCH receiver. To select a different format:

 

•

Ensure that your DCH receiver is plugged into a power outlet and is turned

 

 

off.

 

•

Press the MENU key on the front panel. Your settings are displayed on the

 

 

DCH receiver front panel display.

 

•

Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

 

•

Press the ► key to cycle through the available output formats until a picture

 

 

displays on the TV.

 

 

No graphics or

If you use the IEEE-1394 connection, on-screen graphics, including closed captions

program guides appear

and program guides, are not displayed by the DCH receiver. On-screen graphics and

on the TV screen

captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or

 

component video instead.

 

 

 

No closed captions

•

Verify on the User Settings menu that closed captions are enabled on the

display

 

DCH receiver.

 

•

Verify that closed captions are enabled on the TV.

 

 

There are black bars to

Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the

the right and left of the

4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen

picture

TVs to stretch the video to fill the screen (see your TV manual for information about

 

stretching 4:3 video).

 

•

If the DCH6416 is connected to a wide screen TV, verify that the TV TYPE is

 

 

set to 16:9 in the User Settings menu.

 

Many HD programs are broadcast in pillar-box format with black bars to the left and

 

right of the picture. These programs are broadcast in 16:9 HD formats, even though

 

the video is not 16:9.

 

 

There are black bars

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below

above and below the

the picture) because of the shape of the display screen.

picture

• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables

 

 

 

most standard screen TVs to display a full screen picture when the DCH6416

 

 

is tuned to a 4:3 program.

 

• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH6416 to remove the

 

 

black bars above and below the picture when possible.

 

Some SD programs are broadcast in the letterbox format with black bars above and

 

below the picture. Some widescreen TVs offer a zoom feature that may be able to

 

remove the black bars (see your TV manual for information about zooming 4:3 video).

 

 

 

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Contents DCH6416 Page Important Safety Instructions FCC Compliance Caring for the Environment by Recycling Page Contents Figures Tables DVR Recording Time GuidelinesPage Features TunersStandard Audio/Video Features Standard DVR FunctionalityStandard Data Features Standard Miscellaneous FeaturesCalling for Repairs If You Need HelpCompany From USA or Canada Outside USA or Canada Front Panel Front Panel Format ButtonVideo Format Indicators Front Panel Display OperationRear Panel Rear panel connectionsCableCARD Alert ScreensCableCARD Removal Unsupported CableCARD InsertionInvalid CableCARD-DCH6416 Pairing Invalid CableCARD Security CertificatePage Before You Begin Clearing the Hard DriveVideo Connection Options Audio Connection OptionsSdtv HdmiInstallation Overview Determine if you are connecting to aCabling to an Hdtv for Video Cabling to an HdtvCabling to an Hdtv and an A/V Receiver Cabling to an Hdtv and an A/V receiverInstallation Cabling to a Standard-Definition TV and an A/V Receiver Cabling to a Standard-Definition stereo TVCabling to a Standard-Definition TV and Audio Receiver Cabling an audio receiverData Device Connections DCH6416 front panel providesOptimizing the High-Definition Settings Operational Check for the Remote ControlOperational check procedures Feature Testing Procedure Setting DescriptionInstallation Graphics Overlaying the Video Page Using the Diagnostics General StatusDiagnostics Error Code Description General Status fields areField Description ROM IDPurchase Status Purchase Status fields areOut-Of-Band OOB Status FieldOut-Of-Band Status fields are Agile OOB Tuner Hunting EMM PIDPID LKCIn-Band Status Front panel display for in-band diagnostic In-Band Status fields areUnit Address Front panel display of a unit addressUnit Address fields are Separable Security Object Name Object Ver Manufacturer HW Version Current Channel Status Analog Current Channel status fields areDigital RF Modem Upstream CCIAPS CITDiagnostics RF Modem fields are RF upstream modem front panel displayCode Modules Alternating with Front panel display for code modulesCode Modules fields are Audio/Video Status Memory ConfigurationNvram Audio Spdif OSD Display DescriptionIEC958PCM UnmutedXxxxxxxxxxxx Definition OSD Display Diagnostics Interface Status Diagnostics Interface Status fields are User Setting Status Setting DescriptionSERIF, Proportion SERIF, Mono no SERIF, Proportion no Serif DVR/Hard Drive Status Gpfs DVRDocsis Status Fields are DocsisCarrier Lock Frequency Application Specific Information Interactive Status Interactive Status fields areFront PanelInitwaitdco WaitlmackWaitsoack WaitlaorsoKeypad-Front Panel Indicators Page Troubleshooting Problem Possible SolutionTroubleshooting This by activating the zoom feature on the TV
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