Motorola DCH6416 installation manual Troubleshooting, Problem Possible Solution

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5 TROUBLESHOOTING

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

Problem

Possible Solution

 

 

The DCH receiver will

The DCH receiver may have received a software update and may not power on while

not power on

the new software is being installed. Try again in a few minutes.

 

• Verify that the AC power cord is connected to the DCH receiver and an AC

 

outlet. Unplug the DCH receiver from the AC outlet, plug it back in, and then

 

press the POWER button.

 

• If the DCH receiver is connected to a switched outlet on another unit, verify

 

that that unit is powered on. Unplug the power cord from the DCH receiver’s

 

AC outlet, plug it back it in, and then press the POWER button. It is

 

recommended to use an unswitched outlet, if possible.

 

• Press the POWER button on the DCH receiver’s front panel instead of the

 

remote control. The batteries in the remote control may be depleted.

 

 

The remote control

• Verify that the remote control is in “Cable” mode.

does not work

• Verify that there are no obstructions between the remote control and the DCH

 

 

receiver. Aim the remote control directly at the DCH receiver front panel, not

 

the TV or VCR.

 

The angle between the remote control and the DCH receiver may be too large. Stand

 

in front of the DCH receiver and not too far to either side.

 

• Press and release operation keys one at a time, firmly and deliberately.

 

• Try changing channels using the buttons on the DCH receiver front panel.

 

• Check the batteries in the remote control. Install new batteries if needed.

 

 

There is no audio when

• Verify that the mute button on the DCH receiver or the remote control has not

viewing cable channels

been pressed. Press MUTE on the remote control to restore sound.

 

• If the DCH receiver audio output is connected to the TV, verify that the mute

 

button on the TV has not been pressed.

 

• If the DCH receiver audio output is connected to a home theater receiver,

 

verify that the receiver is set to the appropriate input source and the mute

 

button on the receiver has not been pressed.

 

• Verify that you have the correct cables for the audio connections.

 

• Verify that the audio cables are firmly connected between the DCH receiver

 

and the audio playback device (TV, receiver, DVD player, etc.).

 

 

There is no audio from

Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the

the center and/or

programs may only contain left and right stereo audio.

surround speakers of a

• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the

home theater receiver

DCH receiver and the home theater receiver.

connected to the DCH

• Verify that the home theater receiver is set to a surround sound audio mode

receiver

(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).

 

 

• Verify that the receiver is properly configured to work with all connected

 

speakers.

 

 

There is no video on

• Verify that the TV is powered on and set to the appropriate input source for

the TV screen

the DCH receiver.

 

• Verify that the DCH receiver is powered on and tuned to an authorized cable

 

channel.

 

• Verify that all video cables between the DCH receiver and the TV are firmly

 

connected.

 

 

 

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Contents DCH6416 Page Important Safety Instructions FCC Compliance Caring for the Environment by Recycling Page Contents Figures DVR Recording Time Guidelines TablesPage Tuners FeaturesStandard DVR Functionality Standard Audio/Video FeaturesStandard Miscellaneous Features Standard Data FeaturesIf You Need Help Calling for RepairsCompany From USA or Canada Outside USA or Canada Front Panel Format Button Front PanelOperation Video Format Indicators Front Panel DisplayRear panel connections Rear PanelUnsupported CableCARD Insertion CableCARDAlert Screens CableCARD RemovalInvalid CableCARD Security Certificate Invalid CableCARD-DCH6416 PairingPage Clearing the Hard Drive Before You BeginHdmi Video Connection OptionsAudio Connection Options SdtvDetermine if you are connecting to a Installation OverviewCabling to an Hdtv Cabling to an Hdtv for VideoCabling to an Hdtv and an A/V receiver Cabling to an Hdtv and an A/V ReceiverInstallation Cabling to a Standard-Definition stereo TV Cabling to a Standard-Definition TV and an A/V ReceiverCabling an audio receiver Cabling to a Standard-Definition TV and Audio ReceiverDCH6416 front panel provides Data Device ConnectionsOperational Check for the Remote Control Optimizing the High-Definition SettingsOperational check procedures Feature Testing Procedure Description SettingInstallation Graphics Overlaying the Video Page General Status Using the DiagnosticsDiagnostics ROM ID Error Code DescriptionGeneral Status fields are Field DescriptionPurchase Status fields are Purchase StatusField Out-Of-Band OOB StatusOut-Of-Band Status fields are LKC Agile OOB Tuner HuntingEMM PID PIDIn-Band Status In-Band Status fields are Front panel display for in-band diagnosticFront panel display of a unit address Unit AddressUnit Address fields are Separable Security Object Name Object Ver Manufacturer HW Version Current Channel Status Current Channel status fields are AnalogDigital CIT RF Modem UpstreamCCI APSDiagnostics RF upstream modem front panel display RF Modem fields areCode Modules Front panel display for code modules Alternating withCode Modules fields are Memory Configuration Audio/Video StatusNvram Unmuted Audio SpdifOSD Display Description IEC958PCMXxxxxxxxxxxx Definition OSD Display Diagnostics Interface Status Diagnostics Interface Status fields are Setting Description User Setting StatusSERIF, Proportion SERIF, Mono no SERIF, Proportion no Serif DVR/Hard Drive Status DVR GpfsDocsis Status Docsis Fields areCarrier Lock Frequency Application Specific Information Panel Interactive StatusInteractive Status fields are FrontWaitlaorso InitwaitdcoWaitlmack WaitsoackKeypad-Front Panel Indicators Page Problem Possible Solution TroubleshootingTroubleshooting This by activating the zoom feature on the TV
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