Wren Associates DRS5008, DRS5004, DRS5116, DRS5016 manual 111, Warranty Information

Advance Configuration DRS5116

WARRANTY INFORMATION

Wren warranties all of its DVRs for one (1) year. The hard disk drives are under warranty for one (1) year from date of sale against any defects in material or workmanship as long as the product is used for the purposes for which it was intended.

DAMAGED EQUIPMENT

Wren merchandise is thoroughly inspected and carefully packed prior to distribution. If damaged merchandise is received, keep all original shipping materials, including packaging and documentation. All claims for damages--apparent or concealed--and shortages must be made immediately and noted on the freight bill. Failure to notify the appropriate party (as detailed below) within 15 days of receipt will result in refusal of the claim.

Prepaid Freight

If damage is apparent upon delivery, list damages and ask driver to acknowledge by signing the corresponding freight bill. Immediately notify Wren who will initiate claim with the carrier. Failure to comply with this process will result in Wren refusing to honor claim. If damage is concealed and not discovered until opening the carton, notify Wren immediately for further instruction. Wren may issue a call tag to retrieve damaged merchandise.

Collect Freight

Customer is responsible for taking appropriate action with carrier.

RETURNS

In order to return parts to the factory for repair or credit, please call the

factory at (800) 881-2249 or (573) 893-2249 to obtain a Return

Authorization number. Goods returned for credit should be in their original condition and packaging and clearly identified with the assigned RA number and freight should be prepaid. All merchandise returned without a valid Return Authorization (RA) number printed clearly on the outside of the carton(s) will not be accepted, and will be returned to the sender.

All merchandise returned by the buyer for credit and accepted by Wren,

may be subject to a 20% restocking and/or refurbishing charge.

Products returned within 30 days of the purchase date are not subject to

a restocking fee. Products returned within 31-90 days from the

purchase date will be subject to a 20% restocking fee. Products may not be returned more than 91 days from the purchase date. Custom and OEM products may not be returned at any time. The purchase date is recorded as the ship date on Wren’s invoice.

TECHNICAL SUPPORT

If technical assistance is needed during the installation or running of the

DVR programs, please contact (800) 881-2249.

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