Sonic Blue 4500 manual AvndBasiceFuOperations

Chapter6			Help
The::TroubleshootingCustomerFAQs below willServicehelp you solveInformationcommon issues with your ReplayTV 4500. If you do not find the answers you need here, you
can contact our Customer			Department as follows:
	Phone	(800) 933-5899
		customerservice@sonicblue.com
Frequentlywww.sonicblue.com/support/replaytv
	Web		Questions• Confirm that the correct line input is selected on your TV. (Press the TV/Video button on your TV to cycle through
	ReplayTV is connectedAskedto my TV,
	but I do not see the Quick Setup		inputs.)
	screen.		• Confirm that ReplayTV is not in standby mode by pressing the ReplayTV button on the remote control. Verify that
			the red POWER light on the unit is illuminated.
			• If you are using the VGA connector on ReplayTV, you need to connect the yellow video cable from the A/V cable
			during the first-time Quick Setup process.
			• If you are using an A/V receiver in your setup, verify that the input source is the same as the output source going
			to your television. For example, if you are using an S-Video output to connect ReplayTV to an A/V receiver, you
			will need to use an S-Video output to connect your A/V receiver to your TV. This is a limitation of most A/V
			receivers.
	When setting up ReplayTV, the cor-		• Contact ReplayTV Customer Care by phone at (800) 933-5899. Please provide the following information: 1)
	rect cable company does not appear		Complex name (if applicable), 2) City, 3) State, 4) ZIP code, 5) Cable Provider’s Name, 6) Cable Provider contact
	as a menu item in Setup.		information, and 7) Problem description. In most cases, the correct information can be added to the ReplayTV Ser-
	TheEReplayTV-Mail		vice database within 48 hours.
		remote does not	• Replace the batteries in the remote control with 2 new AA batteries.
	respond when I press a button.

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AvndBasiceFuOperations