Kodak 9810 manual Resolving Printing Problems, Loading the Ribbon on

Printer Driver Software

Resolving Printing Problems

Errors or problems encountered while printing are displayed in the Status area of the Print Queue.

To view the Print Queue:

•Click the printer icon in the task bar when a job is in the Print Queue.

•Choose Start > Settings > Printers (WINDOWS 2000 OS) or Start > Printers and Faxes (WINDOWS XP OS). Double-click the printer for the Print Queue you wish to view.

Refer to the following table to resolve errors or problems reported during printing. If the problem persists, contact your Kodak representative for service.

Status Message	Possible Cause		Action
Out of paper - Printing	The printer is out of paper or ribbon.	•	Check that there is paper and
	The paper or ribbon is loaded		ribbon in the printer.
		•	Check that the paper or ribbon
	improperly.
	There is a paper or ribbon jam.		is not jammed and is loaded
			properly. See “Loading the
			Paper” on page 1-2, and
			“Loading the Ribbon” on
			page 1-6.
Error - Printing	There is a printer problem.	•	Check the printer operator
			panel display area for more
			information.
		•	See “Troubleshooting the
			Printer” on page 6-1.
Printing - Wrong ribbon type, load	The printer has Glossy ribbon loaded but	•	Wait for the printer to stop
Matte	the job requested Matte.		printing and become Ready.
			Load Matte ribbon of the proper
			size in the printer.
		•	Cancel the job from the Print
			Queue and resubmit, requesting
			Glossy ribbon.
Printing - Wrong ribbon type, load	The printer has Matte ribbon loaded but	•	Wait for the printer to stop
Glossy	the job requested Glossy.		printing and become Ready.
			Load Glossy ribbon of the
			proper size in the printer.
		•	Cancel the job from the Print
			Queue and resubmit, requesting
			Matte ribbon.

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