Axis Communications Q1615 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q1615 Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q1615 Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1615 Network CameraTroubleshooting Connectors Performance ConsiderationsConnectors and Buttons For technical specifications, seeHardware Overview Network Connector ConnectorPower Connector Audio ConnectorLED Indicators Status LED Behavior for Focus AssistantFunction Button Color IndicationBuzzer Signal for Focus Assistant Replacing the lensBuzzer LensAxis Q1615 Network Camera Accessing the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Configure Capture ModeLive View Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Basic SetupAdjust Focus Focus Assistant Video and Audio Video StreamPixel Counter ImageClick Save to apply the new settings Stream Profiles264 Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings View AreaImage Appearance Image CorrectionWhite Balance Wide Dynamic RangeExposure Settings Shutter & GainSet Shutter to View Area Overlay Overlay ImageGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImagePrivacy Mask FocusUse Overlay Text in an Action Rule Go to Events Action RulesAudio Settings Audio ModesAudio Input BasicAudio Clips Audio OutputAxis Q1615 Network Camera Live View Config Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourOperator Same as administrator but with lower priority AdvancedControl Queue ControlsDetectors Camera TamperingMotion Detection Shock DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionRecommended values 15% 60-90% 75-95%Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1615 Network Camera Input Signal EventsDetectors HardwareSetting Up an Action Rule Convert Event Types to Action RulesSystem TimeRecipients Go to Events Action Rules and click AddRecipient Use with actionSetting Up an Email Recipient SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddRecurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage Ports & DevicesSD Card Network ShareMaintenance LED IndicatorsCOM Port Port StatusSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis Q1615 Network Camera Troubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Audio Audio streaming Specification Network SecurityAudio input Audio outputFunction/group Specifications PowerConnectors WeightConnectors ConnectorFunction Pin Specifications Setup exampleRS485/422 Connector Audio Input Audio OutputFunction Pin Performance Considerations M2.12
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