Axis Communications Q1615 user manual No audio, Settings, Poor audio quality, Options Date & Time

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AXIS Q1615 Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 40.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis Q1615 Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q1615 Network Camera Table of ContentsConnectors Performance Considerations TroubleshootingConnectors and Buttons For technical specifications, seeHardware Overview Audio Connector Network ConnectorConnector Power ConnectorColor Indication LED IndicatorsStatus LED Behavior for Focus Assistant Function ButtonLens Buzzer Signal for Focus AssistantReplacing the lens BuzzerAxis Q1615 Network Camera Set the Root Password Accessing the ProductAccess from a Browser Access from the InternetControls on the Live View Set Power Line FrequencyConfigure Capture Mode Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Basic SetupAdjust Focus Focus Assistant Image Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream Profiles264 View Area Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWide Dynamic Range Image AppearanceImage Correction White BalanceExposure Settings Shutter & GainSet Shutter to View Area Go to Video & Audio Overlay Image OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Privacy MaskFocus Use Overlay Text in an Action RuleBasic Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsAxis Q1615 Network Camera Browser Viewer Description Live View ConfigDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Operator Same as administrator but with lower priorityAdvanced Control QueueShock Detection DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection Windows15% 60-90% 75-95% Default valuesAudio Detection Recommended valuesApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q1615 Network Camera Hardware Input SignalEvents DetectorsTime Setting Up an Action RuleConvert Event Types to Action Rules SystemUse with action RecipientsGo to Events Action Rules and click Add RecipientGo to Events Schedules and click Add Setting Up an Email RecipientSchedules Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Network Share StoragePorts & Devices SD CardPort Status MaintenanceLED Indicators COM PortLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis Q1615 Network Camera Upgrading the Firmware TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserSetup Video & Audio Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Audio output Function/group Specifications Audio Audio streamingSpecification Network Security Audio inputWeight Function/group SpecificationsPower ConnectorsSetup example ConnectorsConnector Function Pin SpecificationsRS485/422 Connector Audio Input Audio OutputFunction Pin Performance Considerations M2.12