Axis Communications Q1615-E Support Overview, System Overview, Logs & Reports, Scripting

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AXIS Q1615-E Network Camera

System Options

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 60.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrade the Firmware on page 61.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 61.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

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Contents Axis Q1615-E Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q1615-E Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Axis Q1615-E Network Camera Connectors and Buttons Function button has multiple functions LED IndicatorsControl Button Function ButtonReplace the Lens Buzzer Signal for Focus AssistantStatus LED Behavior for Focus Assistant Axis Q1615-E Network Camera Set the Root Password Access the ProductAccess from a Browser Access from the InternetControls on the Live View Set Power Line FrequencyConfigure Capture Mode Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis Q1615-E Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsAdjust Focus Set Up the ProductBasic Setup Focus Assistant Image Video and AudioVideo Stream Pixel Counter264 Click Save to apply the new settingsStream Profiles Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode White Balance View AreaImage Appearance Image CorrectionLow light priority slider toward low noise Example Exposure SettingsShutter & Gain Set Shutter toView Area Go to Video & Audio Overlay Image OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleAudio Modes Audio SettingsPrivacy Mask FocusAudio Input Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Operator Same as administrator but with lower priorityAdvanced Control QueueAxis Q1615-E Network Camera Shock Detection DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection Windows15% 60-90% 75-95% Default valuesAudio Detection Recommended valuesApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q1615-E Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesGo to Events Recipients and click Add Set Up Email RecipientsAdd Recipients Create SchedulesGo to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM Network Share StorageBonjour SD CardPorts & Devices MaintenanceLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserSetup Video & Audio Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Network Security Function/group Specifications Audio Audio streamingAudio input Audio outputWeight Function/group SpecificationsPower ConnectorsFunction Pin Specifications ConnectorsWarranty ConnectorFunction Pin RS485/422 ConnectorPerformance Considerations OutputAxis Q1615-E Network Camera M2.8
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