Axis Communications Q1615-E No audio, Settings, Poor audio quality, Options Date & Time

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AXIS Q1615-E Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 43.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q1615-E Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1615-E Network CameraConnectors Performance Considerations Hardware Overview Axis Q1615-E Network Camera Connectors and Buttons LED Indicators Control ButtonFunction Button Function button has multiple functionsStatus LED Behavior for Focus Assistant Buzzer Signal for Focus AssistantReplace the Lens Axis Q1615-E Network Camera Access the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Configure Capture ModeLive View Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis Q1615-E Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Set Up the ProductAdjust Focus Focus Assistant Video and Audio Video StreamPixel Counter ImageStream Profiles Click Save to apply the new settings264 Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings View Area Image AppearanceImage Correction White BalanceExposure Settings Shutter & GainSet Shutter to Low light priority slider toward low noise ExampleView Area Overlay Overlay ImageGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesAudio Settings Privacy MaskFocus Audio ModesAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourOperator Same as administrator but with lower priority AdvancedControl Queue ControlsAxis Q1615-E Network Camera Detectors Camera TamperingMotion Detection Shock DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionRecommended values 15% 60-90% 75-95%Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1615-E Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddSet Up Email Recipients Add RecipientsCreate Schedules Go to Events Recipients and click AddSet Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Storage BonjourSD Card Network ShareMaintenance Ports & DevicesSupport Support OverviewSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Troubleshooting Upgrade the Firmware Emergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Audio Audio streaming Audio inputAudio output Network SecurityFunction/group Specifications PowerConnectors WeightConnectors WarrantyConnector Function Pin SpecificationsRS485/422 Connector Performance ConsiderationsOutput Function PinAxis Q1615-E Network Camera M2.8