Axis Communications Q1615-E user manual Problems with streaming H.264, Key frames

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AXIS Q1615-E Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 17.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 69.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. SeeCapture Mode on page 24.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 65.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis Q1615-E Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q1615-E Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Axis Q1615-E Network Camera Connectors and Buttons Function button has multiple functions LED IndicatorsControl Button Function ButtonBuzzer Signal for Focus Assistant Status LED Behavior for Focus AssistantReplace the Lens Axis Q1615-E Network Camera Set the Root Password Access the ProductAccess from a Browser Access from the InternetControls on the Live View Set Power Line FrequencyConfigure Capture Mode Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis Q1615-E Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsSet Up the Product Basic SetupAdjust Focus Focus Assistant Image Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream Profiles264 Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings White Balance View AreaImage Appearance Image CorrectionLow light priority slider toward low noise Example Exposure SettingsShutter & Gain Set Shutter toView Area Go to Video & Audio Overlay Image OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleAudio Modes Audio SettingsPrivacy Mask FocusAudio Input Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Operator Same as administrator but with lower priorityAdvanced Control QueueAxis Q1615-E Network Camera Shock Detection DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection Windows15% 60-90% 75-95% Default valuesAudio Detection Recommended valuesApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q1615-E Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesGo to Events Recipients and click Add Set Up Email RecipientsAdd Recipients Create SchedulesGo to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Network Share StorageBonjour SD CardPorts & Devices MaintenanceLogs & Reports SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserSetup Video & Audio Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Network Security Function/group Specifications Audio Audio streamingAudio input Audio outputWeight Function/group SpecificationsPower ConnectorsFunction Pin Specifications ConnectorsWarranty ConnectorFunction Pin RS485/422 ConnectorPerformance Considerations OutputAxis Q1615-E Network Camera M2.8