Axis Communications P1354-E Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P1354–E Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P1354-E Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsSupport Learn MoreTable of Contents Axis P1354-E Network CameraTechnical Specifications Hardware Overview Hardware OverviewAxis P1354-E Network Camera Connectors LED Indicators Status LED when using Focus AssistantReplacing the lens Color IndicationUnscrew the standard lens Attach and screw on the new lens Access from a Browser Accessing the ProductAccessing the Product Accessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certificateLive View Accessing the Product Set Power Line FrequencyPTZ Mode Go to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls AMC Audio ControlsAxis P1354-E Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup FocusVideo and Audio Video and AudioVideo Stream Pixel CounterImage 264Camera Settings Video and Audio Stream ProfilesIris configuration Iris adjustmentShutter & Gain Set Shutter toImage Settings View AreaOverlay Day/NightAudio Settings Privacy MaskOverlay Image Go to Video & Audio Overlay ImageAudio Modes Audio InputAudio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis P1354-E Network Camera Preset Positions Installing a PTZ driverGo to PTZ Preset Positions PTZ Pan Tilt ZoomDevice Settings Guard TourAdvanced ControlsOperator Same as administrator but with lower priority Control QueueDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionLow level 0% Recommended valuesApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Recipients SchedulesRecipient Use with action Go to Events Recipients and click AddEvents Recurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersDate & Time IeeeAudio Support CertificatesBasic TCP/IP Settings IPv4 Address ConfigurationIPv6 Address Configuration NetworkAssign IP Address using ARP/Ping Linux/Unix syntaxLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings Https NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourPorts & Devices Network SharePorts COM PortMaintenance SupportReset to Factory Default Settings Plain ConfigScripting File UploadAxis P1354-E Network Camera Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externally Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsFunction/group Specifications Audio Audio streaming Built-in Microphone Specification Network SecurityMaintenance Audio inputFunction/group Specifications Installation aids PowerConnectors DimensionsTechnical Specifications Connectors Terminal connectorFunction Pin Specifications Power connectorAudio connector RS-485/422 connectorPerformance Considerations Audio Input Audio OutputM2.2