Axis Communications P1354-E user manual Product is accessible locally but not externally

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AXIS P1354–E Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 45.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 49. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 17.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis P1354-E Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsSupport Learn MoreTable of Contents Axis P1354-E Network CameraTechnical Specifications Hardware Overview Hardware OverviewAxis P1354-E Network Camera Connectors Replacing the lens LED IndicatorsStatus LED when using Focus Assistant Color IndicationUnscrew the standard lens Attach and screw on the new lens Accessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Create self-signed certificatePTZ Mode Accessing the Product Set Power Line FrequencyLive View Axis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls AMC Audio ControlsAxis P1354-E Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Basic Setup Setting Up the ProductSetting Up the Product FocusVideo Stream Video and AudioVideo and Audio Pixel CounterImage 264Camera Settings Video and Audio Stream ProfilesShutter & Gain Iris configurationIris adjustment Set Shutter toOverlay Image SettingsView Area Day/NightOverlay Image Audio SettingsPrivacy Mask Go to Video & Audio Overlay ImageAudio Modes Audio InputAudio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P1354-E Network Camera Go to PTZ Preset Positions Preset PositionsInstalling a PTZ driver PTZ Pan Tilt ZoomAdvanced Device SettingsGuard Tour ControlsOperator Same as administrator but with lower priority Control QueueCamera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesAudio Detection Recommended valuesApplications ApplicationsEvents EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Recipient Use with action RecipientsSchedules Go to Events Recipients and click AddEvents Recurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingSecurity System OptionsSystem Options UsersAudio Support Date & TimeIeee CertificatesIPv6 Address Configuration Basic TCP/IP SettingsIPv4 Address Configuration NetworkLinux/Unix example Assign IP Address using ARP/PingLinux/Unix syntax Axis Video Hosting System AvhsAdvanced TCP/IP Settings Https NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share COM PortMaintenance SupportScripting Reset to Factory Default SettingsPlain Config File UploadAxis P1354-E Network Camera Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsTechnical Specifications Technical SpecificationsMaintenance Function/group Specifications Audio Audio streamingBuilt-in Microphone Specification Network Security Audio inputConnectors Function/group Specifications Installation aidsPower DimensionsFunction Pin Specifications Technical Specifications ConnectorsTerminal connector Power connectorPerformance Considerations Audio connectorRS-485/422 connector Audio Input Audio OutputM2.2