Axis Communications P1354-E Key frames, Video and image problems, general, No audio, Settings

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AXIS P1354–E Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 64.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 60.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P1354-E Network Camera Equipment Modifications About this documentLiability Intellectual Property RightsLearn More SupportAxis P1354-E Network Camera Table of ContentsTechnical Specifications Hardware Overview Hardware OverviewAxis P1354-E Network Camera Connectors Color Indication LED IndicatorsStatus LED when using Focus Assistant Replacing the lensUnscrew the standard lens Attach and screw on the new lens Access from a Browser Accessing the ProductAccessing the Product Click Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedLive View Accessing the Product Set Power Line FrequencyPTZ Mode Manual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarAMC Audio Controls PTZ ControlsAxis P1354-E Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Accessing Audio Streams Focus Setting Up the ProductSetting Up the Product Basic SetupPixel Counter Video and AudioVideo and Audio Video Stream264 ImageVideo and Audio Stream Profiles Camera SettingsSet Shutter to Iris configurationIris adjustment Shutter & GainDay/Night Image SettingsView Area OverlayGo to Video & Audio Overlay Image Audio SettingsPrivacy Mask Overlay ImageAudio Input Audio ModesAudio Output Audio ClipsDefault Viewer for Browsers Live View ConfigLive View Config Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P1354-E Network Camera PTZ Pan Tilt Zoom Preset PositionsInstalling a PTZ driver Go to PTZ Preset PositionsControls Device SettingsGuard Tour AdvancedControl Queue Operator Same as administrator but with lower priorityMotion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsRecommended values Default valuesAudio Detection Low level 0%Applications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Go to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add Events RecurrencesContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityCertificates Date & TimeIeee Audio SupportNetwork Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAxis Video Hosting System Avhs Assign IP Address using ARP/PingLinux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpsSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264COM Port Ports & DevicesNetwork Share PortsSupport MaintenanceFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P1354-E Network Camera Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Problems with streaming H.264 Product is accessible locally but not externallySettings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Technical SpecificationsAudio input Function/group Specifications Audio Audio streamingBuilt-in Microphone Specification Network Security MaintenanceDimensions Function/group Specifications Installation aidsPower ConnectorsPower connector Technical Specifications ConnectorsTerminal connector Function Pin SpecificationsAudio Input Audio Output Audio connectorRS-485/422 connector Performance ConsiderationsM2.2