Axis Communications P1354-E user manual Symptoms, Possible Causes and Remedial Actions

Page 57

AXIS P1354–E Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

using ARP/Ping, on page 47.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 54.

57

Page 56 Page 58
Image 57
Page 56 Page 58
Contents Axis P1354-E Network Camera Liability About this documentIntellectual Property Rights Equipment ModificationsLearn More SupportAxis P1354-E Network Camera Table of ContentsTechnical Specifications Hardware Overview Hardware OverviewAxis P1354-E Network Camera Connectors Status LED when using Focus Assistant LED IndicatorsReplacing the lens Color IndicationUnscrew the standard lens Attach and screw on the new lens Accessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certificateAccessing the Product Set Power Line Frequency PTZ ModeLive View Controls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis P1354-E Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup FocusVideo and Audio Video and AudioVideo Stream Pixel Counter264 ImageVideo and Audio Stream Profiles Camera SettingsIris adjustment Iris configurationShutter & Gain Set Shutter toView Area Image SettingsOverlay Day/NightPrivacy Mask Audio SettingsOverlay Image Go to Video & Audio Overlay ImageAudio Input Audio ModesAudio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P1354-E Network Camera Installing a PTZ driver Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomGuard Tour Device SettingsAdvanced ControlsControl Queue Operator Same as administrator but with lower priorityDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAudio Detection Default valuesLow level 0% Recommended valuesApplications ApplicationsEvents EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Schedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add Events RecurrencesRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee Date & TimeAudio Support CertificatesIPv4 Address Configuration Basic TCP/IP SettingsIPv6 Address Configuration NetworkLinux/Unix syntax Assign IP Address using ARP/PingLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpsSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts COM PortSupport MaintenancePlain Config Reset to Factory Default SettingsScripting File UploadAxis P1354-E Network Camera Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyVideo and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsBuilt-in Microphone Specification Network Security Function/group Specifications Audio Audio streamingMaintenance Audio inputPower Function/group Specifications Installation aidsConnectors DimensionsTerminal connector Technical Specifications ConnectorsFunction Pin Specifications Power connectorRS-485/422 connector Audio connectorPerformance Considerations Audio Input Audio OutputM2.2
Top Page Image Contents