Axis Communications M1034-W Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M1034-W Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

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Contents Axis M1034-W Network Camera About this document LiabilityIntellectual Property Rights Equipment ModiﬁcationsSupport SafetyLearn More Table of Contents Axis M1034-W Network CameraPerformance Considerations Hardware Overview ConnectorsHardware Overview Power connector Mini DC connector LED IndicatorsColor Indication Axis M1034-W Network Camera Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the Root PasswordSet Power Line Frequency Network TCP/IP AdvancedLive View Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewHalf-duplex mode PTZ ControlsHow to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProﬁlesImage 264Camera Settings Exposure SettingsView Area Image AppearanceDate/Time Formats in the online help To enable overlays OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabAudio Settings Privacy MaskAudio Modes Audio InputAudio Output Audio ClipsG711 G726 Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Viewer Settings User Deﬁned LinksLight Buttons Browser Viewer DescriptionGo to Setup Live View Conﬁg Output ButtonsPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomOperator Same as administrator but with lower priority AdvancedControl Queue ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersAudio Detection PIR SensorEvents EventsSetting Up an Action Rule PTZ ControlSchedules RecipientsRecurrences Axis M1034-W Network Camera Recordings RecordingsRecording List Continuous RecordingAxis M1034-W Network Camera System Options System OptionsSecurity UsersIeee CertiﬁcatesClick Install certiﬁcate and upload the certiﬁcate Date & TimeAudio Support Go to System Options Security CertiﬁcatesBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Https NAT traversal port mapping for IPv4Wireless Network Status WirelessWireless Settings WPATM-/WPA2TM-PSK WPATM-/WPA-EnterpriseEAP-PEAP/MSCHAPv2 No SecurityQoS Quality of Service CertiﬁcatesUPnPTM can be disabled under System Options Network UPnPTM Smtp emailUPnPTM RTP/H.264Storage MaintenancePorts & Devices Support Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings ScriptingFile Upload Plain ConﬁgTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings Problems uploading ﬁlesSettings Motion Detection triggers unexpectedlyNo audio Poor audio qualityTechnical Speciﬁcations Technical SpeciﬁcationsMaintenance Installation aids PowerConnectors Function/group Speciﬁcations NetworkDimensions HxWxD WeightAccessories Terminal connectorPerformance Considerations M2.3