Axis Communications M1034-W user manual Status and Network indicator LEDs are ﬂashing red rapidly

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AXIS M1034-W Network Camera

Troubleshooting

Status and Network indicator LEDs are ﬂashing red rapidly

Hardware failure	Contact your Axis reseller.
Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has	See Emergency Recovery Procedure, on page 52.
been interrupted or the
ﬁrmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.

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Contents Axis M1034-W Network Camera Equipment Modiﬁcations About this documentLiability Intellectual Property RightsSupport SafetyLearn More Axis M1034-W Network Camera Table of ContentsPerformance Considerations Hardware Overview ConnectorsHardware Overview Power connector Mini DC connector LED IndicatorsColor Indication Axis M1034-W Network Camera Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserNetwork TCP/IP Advanced Access from the InternetSet the Root Password Set Power Line FrequencyControls on the Live View Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerPTZ Controls Half-duplex modeAxis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream264 Click Save to apply the new settingsStream Proﬁles ImageImage Appearance Camera SettingsExposure Settings View AreaGo to Video & Audio Video Stream and select the Image tab Date/Time Formats in the online help To enable overlaysOverlay Overlay ImageAudio Input Audio SettingsPrivacy Mask Audio ModesAudio Output Audio ClipsG711 G726 Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links Light ButtonsOutput Buttons Go to Setup Live View ConﬁgPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Operator Same as administrator but with lower priorityAdvanced Control QueueMotion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsPIR Sensor Audio DetectionEvents EventsPTZ Control Setting Up an Action RuleSchedules RecipientsRecurrences Axis M1034-W Network Camera Continuous Recording RecordingsRecordings Recording ListAxis M1034-W Network Camera Users System OptionsSystem Options SecurityCertiﬁcates IeeeGo to System Options Security Certiﬁcates Click Install certiﬁcate and upload the certiﬁcateDate & Time Audio SupportNetwork Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpsWireless Network Status WirelessWireless Settings WPATM-/WPA-Enterprise WPATM-/WPA2TM-PSKNo Security EAP-PEAP/MSCHAPv2Certiﬁcates QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMStorage MaintenancePorts & Devices Logs & Reports SupportSupport Overview System OverviewPlain Conﬁg Reset to Factory Default SettingsScripting File UploadChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyProblems uploading ﬁles Status and Network indicator LEDs are ﬂashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsPoor audio quality SettingsMotion Detection triggers unexpectedly No audioTechnical Speciﬁcations Technical SpeciﬁcationsFunction/group Speciﬁcations Network Maintenance Installation aidsPower ConnectorsTerminal connector DimensionsHxWxD Weight AccessoriesPerformance Considerations M2.3