Axis Communications M1034-W user manual Product is accessible locally but not externally

AXIS M1034-W Network Camera

Troubleshooting

The IP address has been	If the product and the client are on the same network, run AXIS IP Utility to locate the product.
changed by DHCP	Identify the product using its model or serial number.
	Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP
	address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages
	and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product
	now has a fixed IP address that will not change.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 40.
The product is accessible locally but not externally
Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 43. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 14.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering from the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance Considerations, on page 60.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

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