Axis Communications M1014 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M1014 Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

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Contents Axis M1014 Network Camera Liability SafetyAbout this document Intellectual Property RightsTable of Contents Axis M1014 Network CameraConnectors Hardware OverviewHardware Overview LED Indicators Power connector Mini DC connectorColor Indication Accessing the Product Accessing the ProductAccess from a Browser Set Power Line Frequency Access from the InternetSet the Root Password Network TCP/IP AdvancedControls on the Live View Go to Setup EventsLive View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1014 Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterStream Proﬁles Image264 View Area Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab OverlayOverlay Image Go to Video Overlay ImagePrivacy Mask Default Viewer for Browsers Live View ConﬁgLive View Conﬁg Viewer Settings User Deﬁned LinksBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced Control QueueControls Camera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Low level 0%Recommended values Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleRecipients RecipientGo to Events Recipients and click Add SchedulesRecurrences Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingAxis M1014 Network Camera Security System OptionsSystem Options UsersIeee CertiﬁcatesNetwork Basic TCP/IP SettingsDate & Time Go to System Options Security CertiﬁcatesAdvanced TCP/IP Settings Link-Local IPv4 Address NTP ConﬁgurationHost Name Conﬁguration NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMSmtp email RTP/H.264SD Card StorageBonjour Network ShareSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsLogs & Reports File UploadAxis M1014 Network Camera Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Problems uploading ﬁles Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Speciﬁcations Technical SpeciﬁcationsConnectors Maintenance Installation aidsPower DimensionsPerformance Considerations M1.8