Axis Communications M1014 No images displayed on web, Video and image problems, general

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AXIS M1014 Network Camera

Troubleshooting

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis M1014 Network Camera About this document SafetyLiability Intellectual Property RightsAxis M1014 Network Camera Table of ContentsConnectors Hardware OverviewHardware Overview LED Indicators Power connector Mini DC connectorColor Indication Accessing the Product Accessing the ProductAccess from a Browser Set the Root Password Access from the InternetSet Power Line Frequency Network TCP/IP AdvancedLive View Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis Media Control viewer toolbarMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1014 Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterStream Proﬁles Image264 Exposure Settings Camera SettingsView Area Image AppearanceOverlay Image OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay ImagePrivacy Mask Default Viewer for Browsers Live View ConﬁgLive View Conﬁg Viewer Settings User Deﬁned LinksBrowser Viewer Description Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced Control QueueControls Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsDefault values Low level 0%Recommended values Events EventsRecipients Setting Up an Action RuleGo to Events Action Rules and click Add RecipientRecurrences SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingAxis M1014 Network Camera System Options System OptionsSecurity UsersCertiﬁcates IeeeDate & Time Basic TCP/IP SettingsNetwork Go to System Options Security CertiﬁcatesAdvanced TCP/IP Settings Host Name Conﬁguration NTP ConﬁgurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceSmtp email UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Bonjour StorageSD Card Network ShareSupport MaintenanceSupport Overview System OverviewLogs & Reports Reset to Factory Default SettingsScripting File UploadAxis M1014 Network Camera Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Video Camera Settings Video and image problems, generalProblems uploading ﬁles Storage and disk management problemsTechnical Speciﬁcations Technical SpeciﬁcationsPower Maintenance Installation aidsConnectors DimensionsPerformance Considerations M1.8