Axis Communications M1014 user manual Product is accessible locally but not externally

Page 44

AXIS M1014 Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 35. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 10.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering from the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance Considerations, on page 48.

Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the GOV length.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

Status indicator LED is flashing red and the product is inaccessible

 

 

A firmware upgrade has

See Emergency Recovery Procedure, on page 42.

been interrupted or the

 

firmware has otherwise been

 

damaged

 

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Contents Axis M1014 Network Camera Safety About this documentLiability Intellectual Property RightsTable of Contents Axis M1014 Network CameraHardware Overview ConnectorsHardware Overview Color Indication LED IndicatorsPower connector Mini DC connector Access from a Browser Accessing the ProductAccessing the Product Access from the Internet Set the Root PasswordSet Power Line Frequency Network TCP/IP AdvancedGo to Setup Events Live ViewControls on the Live View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsHow to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1014 Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel Counter264 Stream ProfilesImage Camera Settings Exposure SettingsView Area Image AppearanceOverlay Overlay ImageGo to Video Video Stream and select the Image tab Go to Video Overlay ImagePrivacy Mask Live View Config Default Viewer for BrowsersLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls AdvancedControl Queue Detectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersRecommended values Default valuesLow level 0% Events EventsSetting Up an Action Rule RecipientsGo to Events Action Rules and click Add RecipientSchedules RecurrencesGo to Events Recipients and click Add Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingAxis M1014 Network Camera System Options System OptionsSecurity UsersIeee CertificatesBasic TCP/IP Settings Date & TimeNetwork Go to System Options Security CertificatesAdvanced TCP/IP Settings NTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM Smtp emailUPnPTM RTP/H.264Storage BonjourSD Card Network ShareMaintenance SupportSupport Overview System OverviewReset to Factory Default Settings Logs & ReportsScripting File UploadAxis M1014 Network Camera Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Status and Network indicator LEDs are flashing red rapidly Product is accessible locally but not externallyProblems with the H.264 format Video and image problems, general Video Camera SettingsProblems uploading files Storage and disk management problemsTechnical Specifications Technical SpecificationsMaintenance Installation aids PowerConnectors DimensionsPerformance Considerations M1.8
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