VeriFone Nurit 8000 Appears to Have No Power, Transactions Cannot be Completed Successfully

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TROUBLESHOOTING GUIDELINES

NURIT 8000 Appears to Have No Power

NURIT 8000 Appears to Have No Power

If the NURIT 8000 appears to have no power:

•Check all cable connections.

•Check that the voltage is reaching the AC power outlet by connecting a different device to this outlet. If you suspect any type of problem at this electric outlet, contact a certified electrician for a professional inspection.

•Check that the AC/DC power adapter is correctly connected to the power supply, as described in Power Supply.

•Try adjusting the LCD screen contrast settings, using the designated, model- dependent, key combination.

•Press and hold down on the ON/OFF key for three (3) seconds.

•Check that the battery is securely installed and sufficiently charged, as described in Connecting the Battery.

•If possible, try to operate the NURIT 8000 with a different VeriFone supplied AC/DC power adapter.

•Connect the NURIT 8000 to a different AC power outlet.

•If the problem persists, contact your VeriFone distributor or service provider.

Transactions

Cannot be

Completed

Successfully

If transactions cannot be completed successfully:

•Try to perform the transaction using a different magnetic stripe card or smart card (model dependent).

•Make sure that you insert or swipe the card in the proper manner.

•Attempt to complete several transactions manually using the terminal’s keypad instead of using customer cards. If all these transactions are completed successfully, contact an authorized representative or service provider.

•If manually performed transaction is not completed successfully, verify that the wireless transmission quality is sufficient to complete the transaction. Try changing your location to obtain improved transmission quality.

•If the problem persists, contact your VeriFone distributor or service provider.

Wireless

Communication

Does Not Work

If the wireless communication is disrupted or cannot be established:

•Try moving the terminal to a more open operating area. An enclosed area degrades the quality of wireless reception and transmission.

•Verify that the SIM card being used for wireless communication is installed correctly and is not dammaged or malfunctioning.

•In general, the angle of operation does not affect terminal performance. However, for optimal usage, hold the terminal at an angle not exceeding 30°.

•If the problem persists, contact your VeriFone distributor or service provider.

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NURIT 8000 INSTALLATION GUIDE

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Contents Nurit Nurit 8000 Installation Guide VeriFone, Inc Contents Troubleshooting MaintenanceCleaning Service and SupportGuide Conventions Audience Organization Related DocumentationDocument Conventions Acronym Definitions Acronym DefinitionsNurit 8000 Features Features at a GlanceOverview GSM Selecting SetupLocation Indoor Use Electrical ConsiderationsOutdoor Use To unpack Unpacking Shipping CartonShipping carton Examining Nurit Features Nurit 8000 Terminal Features Front PanelTerminal Front Panel Thermal printerOpening Closing Battery Card Compartment Cover To remove the battery /card compartment coverSAM, and SD Installing SIMTo install a SIM or a SAM card CardsInstalling and Removing a SIM/SAM Card Inserting the SD/MMC Card To insert the battery Connecting the BatteryBattery To remove the batteryBattery Maintenance Removing the BatteryBattery Charge Status Powering On Off the Terminal With a Battery PackBattery Charge LED Indicator Status Printer Using the PrinterLoading Paper into To load paper intoRemoving the Paper Roll FromClosing the Paper Compartment To remove a rollPower Supply Connection To connect the car adapter Car Adapter ConnectionAdapter Connecting Cables To connect the data cableTo connect CableExternal Modem Connection To disconnectTo use the magnetic Using Magnetic Stripe Card ReaderStripe card reader Using the Smart Card Reader ReaderEnvironmental SpecificationsSpecifications Regulatory,Reference Ieee 1725, Section Cleaning the Nurit Maintenance and Cleaning8000 Cleaning the Nurit Troubleshooting Guidelines Wireless Communication Does Not Work Nurit 8000 Appears to Have No PowerTransactions Cannot be Completed Successfully Device Not Operation withPeripheral SuccessfulKeypad Does Not Respond Service and Support Accessories Documentation Information Label on Unit BottomExternal Modem VeriFone CleaningCables Adapters Kit DocumentationAccessories and Documentation Index Service Index Nurit
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