VeriFone 8000 manual Troubleshooting Guidelines

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CHAPTER 5

Troubleshooting Guidelines

The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your NURIT 8000 device. If you have problems operating your NURIT 8000 device, please read through these troubleshooting examples.

If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your NURIT 8000 device and steps you can take to resolve them are listed.

NOTE The NURIT 8000 comes equipped with tamper-evident labels. The device contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void warranty.

CAUTION Use only a VeriFone-supplied power cord. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply matches the requirements specified at the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

NURIT 8000 INSTALLATION GUIDE

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Contents Nurit Nurit 8000 Installation Guide VeriFone, Inc Contents Cleaning MaintenanceTroubleshooting Service and SupportAudience Organization Related Documentation Guide ConventionsDocument Conventions Acronym Definitions Acronym DefinitionsFeatures at a Glance Nurit 8000 FeaturesOverview GSM Setup SelectingLocation Electrical Considerations Indoor UseOutdoor Use Unpacking Shipping Carton To unpackShipping carton Nurit 8000 Terminal Features Front Panel Examining Nurit FeaturesThermal printer Terminal Front PanelTo remove the battery /card compartment cover Opening Closing Battery Card Compartment CoverTo install a SIM or a SAM card Installing SIMSAM, and SD CardsInstalling and Removing a SIM/SAM Card Inserting the SD/MMC Card Battery Connecting the BatteryTo insert the battery To remove the batteryRemoving the Battery Battery MaintenancePowering On Off the Terminal With a Battery Pack Battery Charge StatusBattery Charge LED Indicator Status Loading Paper into Using the PrinterPrinter To load paper intoClosing the Paper Compartment Roll FromRemoving the Paper To remove a rollPower Supply Connection Car Adapter Connection To connect the car adapterAdapter To connect the data cable Connecting CablesExternal Modem Connection CableTo connect To disconnectUsing Magnetic Stripe Card Reader To use the magneticStripe card reader Reader Using the Smart Card ReaderSpecifications SpecificationsEnvironmental Regulatory,Reference Ieee 1725, Section Maintenance and Cleaning Cleaning the Nurit8000 Cleaning the Nurit Troubleshooting Guidelines Nurit 8000 Appears to Have No Power Wireless Communication Does Not WorkTransactions Cannot be Completed Successfully Peripheral Operation withDevice Not SuccessfulKeypad Does Not Respond Service and Support Information Label on Unit Bottom Accessories DocumentationCables Adapters VeriFone CleaningExternal Modem Kit DocumentationAccessories and Documentation Index Service Index Nurit