VeriFone 8000 manual Service and Support

CHAPTER 6

Service and Support

For NURIT 8000 problems, contact your local VeriFone representative or service provider.

For NURIT 8000 product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time.

•International – Contact your VeriFone representative.

Service Returns Before returning the NURIT 8000 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to

return one or more NURIT 8000 for repair or replacement (U.S. customers only).

NOTE

International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.

1Gather the following information from the printed labels (see Figure 22) on the bottom of each NURIT 8000 to be returned:

•Product ID, including the model and part number. For example, “m108-xxx-xx” and “PTID xxxxxxxx.”

•Serial number (S/N xxx-xxx-xxx).

2Within the United States, call VeriFone toll-free at 1-800-834-4366.

3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.

4Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).

•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”

•Include a telephone number where you can be reached and your fax number.

NURIT 8000 INSTALLATION GUIDE 37