VeriFone 8000 manual Operation with, Peripheral, Device Not, Successful

Page 35

TROUBLESHOOTING GUIDELINES

Operation with Peripheral Device Not Successful

Operation with

If operation with a peripheral device is not successful:

Peripheral

• Verify that the peripheral device is properly connected to the terminal.

Device Not

• Try to verify whether the peripheral device is functioning properly.

Successful

 

• Replace the cable or the adapter cable being used with the peripheral device.

 

• If the problem persists, contact your VeriFone distributor or service provider.

Printer Does Not Print

If the printer does not work properly:

•Check the power connection.

•Recharge or replace the battery.

•Check that the paper roll compartment cover is fully and securely closed. (See Loading Paper into the Printer).

•Check that the printer has paper and that the paper and paper roll are properly installed. Take out and then reinsert the paper, if necessary. (See Loading Paper into the Printer).

•Check that the paper is not jammed or damaged. If it is, reload the paper. (See Loading Paper into the Printer).

•If the problem persists, contact your VeriFone distributor or service provider.

Printer

Continues

Printing When

Out of Paper

Magnetic Stripe

Card Reader

Does Not

Function

Properly

If the printer continues to operate when out of paper:

•Check that the paper sensor of the printer mechanism (inside the paper roll compartment) is not blocked by paper or debris.

•If the problem persists, contact your VeriFone distributor or service provider.

If the magnetic stripe card reader does not function properly:

•Check that the card has been swiped with its magnetic stripe facing left and at the lower edge of the card, as described in Using the Magnetic Stripe Card Reader.

•Swipe the magnetic stripe card in the opposite direction.

•If possible, try using a different magnetic card.

•If the problem persists, contact your VeriFone distributor or service provider.

Smart Card

Reader Does Not

Function

Properly

If the smart card reader does not function properly:

•Check that the smart card is fully inserted with the metal chip facing up and at the edge of the card nearest to the smart card reader slot, as described in Using the Smart Card Reader.

•If possible, try using a different smart card.

•If the problem persists, contact your VeriFone distributor or service provider.

NURIT 8000 INSTALLATION GUIDE

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Contents Nurit Nurit 8000 Installation Guide VeriFone, Inc Contents Service and Support MaintenanceCleaning TroubleshootingDocument Conventions Audience Organization Related DocumentationGuide Conventions Acronym Definitions Acronym DefinitionsOverview Features at a GlanceNurit 8000 Features GSM Location SetupSelecting Outdoor Use Electrical ConsiderationsIndoor Use Shipping carton Unpacking Shipping CartonTo unpack Nurit 8000 Terminal Features Front Panel Examining Nurit FeaturesThermal printer Terminal Front PanelTo remove the battery /card compartment cover Opening Closing Battery Card Compartment CoverCards Installing SIMTo install a SIM or a SAM card SAM, and SDInstalling and Removing a SIM/SAM Card Inserting the SD/MMC Card To remove the battery Connecting the BatteryBattery To insert the batteryRemoving the Battery Battery MaintenanceBattery Charge LED Indicator Status Powering On Off the Terminal With a Battery PackBattery Charge Status To load paper into Using the PrinterLoading Paper into PrinterTo remove a roll Roll FromClosing the Paper Compartment Removing the PaperPower Supply Connection Adapter Car Adapter ConnectionTo connect the car adapter To connect the data cable Connecting CablesTo disconnect CableExternal Modem Connection To connectStripe card reader Using Magnetic Stripe Card ReaderTo use the magnetic Reader Using the Smart Card ReaderRegulatory, SpecificationsSpecifications EnvironmentalReference Ieee 1725, Section 8000 Maintenance and CleaningCleaning the Nurit Cleaning the Nurit Troubleshooting Guidelines Transactions Cannot be Completed Successfully Nurit 8000 Appears to Have No PowerWireless Communication Does Not Work Successful Operation withPeripheral Device NotKeypad Does Not Respond Service and Support Information Label on Unit Bottom Accessories DocumentationKit Documentation VeriFone CleaningCables Adapters External ModemAccessories and Documentation Index Service Index Nurit
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