7Troubleshooting
Programme cannot be started or selected.
•Machine has switched to self protection mode due to a supply problem (line voltage, water pressure,
etc.). >>> Press and hold Start / Pause / Cancel button for 3 seconds to reset the machine to factory settings. (See "Cancelling the programme")
Water in the machine.
•Some water might have remained in the product due to the quality control processes in the production.
>>> This is not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the machine.
•Likely problems with hoses or the pump filter. >>> Be sure the seals of the water inlet hoses are securely fitted. Attach the hose to the tap tightly.
•Pump filter might not be closed fully. >>> Check if the pump filter is completely closed.
Machine does not fill with water.
•Tap is turned off. >>> Open the taps.
•Water inlet hose is bent. >>> Correct the hose.
•Water inlet filter is clogged. >>> Clean the filter.
•The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
•Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
•Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
•Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
•A hard substance might have entered into the pump filter. >>> Clean the pump filter.
•Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
•Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
•Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to balance it homogenously in the machine.
•Machine might be leaning on a rigid item. >>> Check if the machine is not leaning on anything.
Machine stopped shortly after the programme started.
•Machine might have stopped temporarily due to low voltage. >>> It will resume running when the voltage restores to the normal level.
Machine directly discharges the water it takes in.
•Draining hose might not be at adequate height. >>> Connect the water draining hose as described in the operation manual.
No water can be seen in the machine during washing.
•The water level is not visible from outside of the washing machine. This is not a failure.
Loading door cannot be opened.
•Door lock is activated because of the water level in the machine. >>> Drain the water by running the Pump or Spin programme.
•Machine is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
•Child lock is engaged. Door lock will be deactivated a couple of minutes after the programme has come to an end. >>> Wait for a couple of minutes for deactivation of the door lock.
User’s Manual | 57 / EN |
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