Lucent Technologies 4.1 manual Group Call Distribution #206

Page 191

Group Call Distribution (#206)

Description

This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system.)

Related Features

■You must use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.

■If you assign lines to Hunt Group 7 for the voice messaging system’s Automated Attendant Service, you may want to adjust when the lines should ring in the group. See VMS Hunt Delay (#506) and VMS Hunt Schedule (#507) for more information.

■If you are using a voice messaging system, you have two Group Call Distribution options:

–If you want Automated Attendant Service for some or all lines, Assign (setting 1) those lines to Hunt Group 7.

–If you want calls to route directly to the voice mailbox of a specific user after four rings, choose VMS Line Cover (setting 3) for those lines and assign a line owner in the voice messaging system. For more information on voice messaging system options, refer to the documentation shipped with the voice messaging system.

As an alternative to the VMS Line Cover setting, you can use Line Coverage Extension (#208) with VMS Cover. This provides more flexibility because it lets you specify the number of times calls ring (using VMS Cover Rings (#117)) at the user’s extension before going to the user’s mailbox. In addition, if the user’s extension has Do Not Disturb on, calls on the line can go immediately to coverage.

Considerations

■Each outside line can be assigned to only one Hunt Group.

■If a Hunt Group that has outside lines assigned receives an outside call and all members of that Hunt Group are busy (or have Do Not Disturb on), the caller hears ringing, which continues until the call is answered.

Examples

Here are some useful applications for Group Call Distribution:

■Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number, so that a caller can reach a sales representative directly to place an order.

5-94Group Call Distribution (#206)

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Contents Partner Federal Communications Commission FCC Interference Notice Contents Specifications Maintenance, Repair, Ordering Information IN-1 Page Terminology How to Use This GuidePurpose How to Comment on This Guide Product Safety StatementsOverview Important Safety Instructions Features and Capabilities System Components Optional Devices Primary ExpansionCarrier System Modules Control UnitSystem Capacity System ModeHybrid Mode Key ModeFCC Registration System Phones Telephones System TelephonesStandard Telephones Intercom AutodialersRequirements Connecting Standard DevicesAuxiliary Equipment Programming System Programming Options Overview Maximum Lines Hardware ConsiderationsAssigning Lines Key Extensions Initial System SetupSetting the System Clock Pooled Extensions Customizing Extensions Adding New Lines Key Extensions Changing Settings after InstallationCopy Settings Changing the System ClockSwapping Extensions Adding New PoolsAdding New Extensions Speed Dial and Auto Dial Numbers Changing Settings to Support PBX or Centrex ServicesRecall Setting Dialing RestrictionsDialing Restrictions and Permissions Restricting Access to Outside Lines or PoolsSystem Programming Options Speed DialingOverriding Dialing Restrictions Controlling Calls on Outside Lines or PoolsAny call SummarySetting Up Auxiliary Equipment Setting Up Groups of ExtensionsPage Programming Overlays Using System ProgrammingHospitality Features PARTNER-34D PARTNER-18D Button Locations PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Programming Mode Telephone Programming Options Programming Telephone Buttons Personal Speed DialingButton Programming Backup Answering OptionsPARTNER-34D Telephone Models Using Telephone ProgrammingUsing Centralized Telephone Programming 24Programming Display Using Extension Programming Learning About Telephones System Telephones Buttons and Indicators MDC 9000 Base MDW 9000 Base MDC 9000/MDWHandset On next LightsRing Beep Beep Ringing PatternsDial Tones Using the Handset, Speaker, and MicrophoneVoice Interrupt On Busy Calls Hands-Free Answer on Intercom HfaiSpeakerphone Performance Tips Standard TelephonesRing-ring-ring Limitations Using the SwitchhookFeature Phones Combination Extensions Basic Call Handling Features Using TelephonesDial-Code Features Using Auxiliary Equipment Night Service with Auxiliary Equipment Partner Attendant Overview Page If a Device Has Trouble Answering Machines To Program Single Answering MachineTo Use Extensions #505 Multiple Answering MachinesPersonal Answering Machine Personal Answering MachineProgramming Call Reporting Devices SmdrDate Time Number DUR Line STN Account Talk Call ReportsConsiderations Call Accounting Devices Output FormatSerial Printers Credit Card Scanner Credit Card ScannersProgramming for Fax Management Using Fax Machines Fax Management FeatureUsing the Fax Management Button Fax MachinesTransferring a Call to the Fax Machine Using the Fax Machine’s Notify FeatureRestricting Dialing from a Fax Machine Setting Up Fax MachinesSingle Fax Machine Single Fax MachineFax Line Saver Fax Line Saver SetupTo Program Fax 1 Send-Ext Send and Receive Fax MachinesTo Program Fax 2 Receive-Ext. Y Stand-Alone Modem for Placing Calls Only Modems10. Send and Receive Modem Send and Receive Modem11. Night Service with Fax Machine and Modem Night Service with Auxiliary EquipmentAssign a Night Service Button #503 at extension Partner Attendant Backup for ReceptionistTo Program Voice Messaging Systems Delayed Call Handling13. Delayed Call Handling Page Feature Reference 102 104 106 107 Iii Contents Programming Page Valid Entries Related FeaturesAA Extensions #607 DescriptionAbbreviated Ringing #305 This feature applies only to system phonesAccount Code Entry F12 This feature can be used only from a system phoneUsing Following methods Allowed List Assignments #408 Allowed Phone Number Lists #407 Toll Call Prefix required Toll Call Prefix not required ExamplesToll Call Prefix required Toll Call Prefix not requiredVoice Interrupt On Busy #312 Answering CallsPickup Call you are on is placed on hold How to Answer Calls Ringing at Your Extension System PhoneStandard Phone You are connected to the coverage callAuto Dial buttons can be programmed only on system phones Auto DialingTo program an Auto Dial button Using Automatic Extension Privacy #304 Program extension 16, press 1 Automatic Line Selection Examples System Phone Hold Disconnect Time #203 Automatic System Answer Button #111ASA Button Assigned Ext10 Using Automatic System Answer Delay #110 Automatic System Answer Lines #204 Programming Automatic System Answer Mode #121 = Hold = Disconnect = Ring Automatic System Answer Record/Playback Automatic System Answer Delay #110Mode #121 ASA 1=Record Press 2 . a display similar to the following appears Automatic VMS Cover #310 To change the Automatic VMS Cover setting for an extension Background Music F19 Background Music F19 Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Valid Entries Programming Call Coverage Rings #116Call Forwarding/Call Follow-Me F11,XX,XX To program a Call Forwarding button To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup Call Waiting #316 This feature applies only to standard phonesCalls Caller IDInspect Communications System Installation guide Caller ID Inspect F17 Press the programmed button to deactivate the feature Caller ID Name Display F16 Simultaneous Paging Calling Group Extensions #502Conference Calls First party is now on hold. You hear intercom dial tone You are connected with the first partyFirst party is now on hold Last-added outside party is dropped from the conference Conference Drop F06Copy Settings #399 Dial Mode #201 Direct Extension Dial Lines #205 Direct Extension Dial Button #113DXD Button Assigned Ext10 Using Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Programming Direct Extension Dial Record/Playback I892 Extension Dial Delay #112Press 2 . The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Prevents local calls To save the telephone number in memory, you must press Enter Display Related Features Considerations Valid Entries Display Language #303Distinctive Ring #308 Do Not Disturb F01 This feature is available only on system phonesTo program a Do Not Disturb button Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Emergency Phone Number List #406 Enter the telephone number Exclusive Hold F02 Numbers Extension Name DisplayLetters To assign a name to an extension External Hotline #311 This procedure applies only to standard phonesLift the handset of the external hotline Fax Machine Extensions #601 Forced Account Code Entry #307 Valid Entries Following entries are invalid Forced Account Code List #409Following entries are valid Account code in memory To create a Forced Account Code ListGroup Call Distribution #206 Valid Entries Group Calling-Ring/Page I7G/I*7G All available extensions in the Calling Group ring To ring or page a Calling Group Lift the handset Group Hunting-Ring/Voice Signal I77G/I*77G To program a Hunt Group button 101 Example Group Pickup I66GTo use Group Pickup Lift the handset Hold HoldYou are reconnected to the held call Call rings backHold Disconnect Time #203 Hotline #603 Internal Hotline Ext 33 Data VMS Cover Hunt Group Extensions #505Group Call Distribution #206 Considerations for Hunt Group Intercom Dial Tone #309 Joining Calls How to Join a Call System Phone Last Number Redial F05 Line Access Mode #313 Line Access Restriction #302 Current restriction displays Emergency Phone Number List #406 Line Assignment #301Line Assignment #301 Considerations 121 Line Coverage Extension #208 123 Line Ringing Immediate Ring-on steady Loudspeaker Paging Your voice is heard through the loudspeaker paging system Making Calls Hybrid Mode OnlyHow to Make an Outside Call System Phone How to Make an Intercom Call System Phone Transferring Calls Manual Signaling F13XX or F13*XXTo program a Manual Signaling button Message Light Off F10XX To turn off the message light Lift the handset Message Light On F09XX 137 Music On Hold #602 = Active = Not Active Group Extensions #504 Night Service Button #503Green light goes out. Night Service is off Green light is on steady. Night Service is onSchedule #507 Night Service Group Extensions #504Number of Lines #104 Line Pickup-Idle Line Outgoing Call Restriction #401Programming Outgoing Call Restriction Button #114 Outgoing Call Restriction Button #114 Outside Conference Denial #109 Personal Speed Dial Numbers To program Personal Speed Dial numbers Pickup Group Extensions #501 Pool Access Restriction #315 Pool Access Rstr Pool Extension Assignment #314 155 Pool Ext Assign 15 P881 Assigned Restriction #315 Pool Line Assignment #207Lines to Pools L08 2 Pool Privacy F07 Recall F03 Again Recall Timer Duration #107 Ring on Transfer #119 Rotary Dialing Timeout #108 Save Number Redial F04 Cover Rings #117 Send All CallsCoverage Rings #116 Simultaneous Paging I*70 Standard Phone Smdr Output Format #610 Smdr Record Type #608 Smdr Talk Time #611 System responds by printing the call report header Smdr Top Of Page #609Function Button Display Description Special Dialing Functions174Special Dialing Functions On a programmed button with lights, the green light flashes Station Lock F21You hear intercom dial tone again Station Unlock F22 This feature is available only at extension 10 orSystem Date #101 System Day #102 Password is in effect until you hang up the phone System Password #403System Password does not appear on display phones System Reset-Programming Saved #728 System Speed Dial Numbers 5554757 Press # Dial the three-digit System Speed Dial code This time appears on system display phones as 215p System Time #103Toll Call Prefix #402 Related Procedures Touch-Tone Enable F08Transferring Calls How to Transfer a Call System Phone To transfer a call with one button touch Standard Phone Transfer Return Extension #306 193 Transfer Return Rings #105 Line Coverage Extension #208 VMS Cover F15To program a VMS Cover button VMS Cover Rings #117 VMS Hunt Delay #506 VMS Hunt Schedule #507 Voice Interrupt On Busy #312 Using Voice Interrupt On Busy Talk-Back F18 Voice Mailbox Transfer F14 Wake Up Service Button #115 Wake Up Service Button Assigned Ext10 Page Troubleshooting Problems with Auxiliary Equipment Power Failure Operation When You Need HelpSystem Phone Does Not Ring Problems with System PhonesPossible Cause 4 Phone is faulty System Phone Does Not Work Display Does Not Show Caller ID Name/Number Display Shows Only 16 Characters Per LineDisplay is Incorrect Intercom Autodialer Does Not Work Properly Some Caller ID Information Does Not DisplayStandard Phone Does Not Ring Problems with Standard PhonesStandard Phone’s Message Waiting Light Does Not Light Trouble Making Outside Calls Other Problems with PhonesTroubleshooting 10Troubleshooting Calls are Answered Automatically Trouble Hearing Called Party Answer Using the Recall Feature Has No EffectUsing the Recall Feature Disconnects Call Phone Does Not Work Properly Problems with Combination ExtensionsPoor Transmission Quality on Modem Problems with Auxiliary EquipmentStandard Device Does Not Answer Standard Device Does Not Dial Out ProperlyCalls on Hold Are Disconnected System ProblemsCall Rings Continuously When Answered, No One At Other End Zeroes Print in Station or Duration Field on Smdr PrintoutAll Phones Dead No Dial Tone or Lights Call on Hold Hangs Up But Line Does Not DisconnectMultiple Phones Dead No Dial Tone or Lights Other Problems with SystemSpecifications 2Specifications Specifications A-3 Repair Information MaintenancePost-Warranty Repairs In-Warranty RepairsLimitation of Liability Reference Materials Partner Mail Voice Messaging System Installation and UseProduct Ordering Information Hardware Components 6Maintenance System Telephones and Accessories FCC Notification and Repair Information FCC and IC InformationPage IC Certification No 3756A CSA Certification No. LR Load No IC Notification Repair InformationAvertissement Speed Dial Form Speed Dial FormPartner II Communications System Extension Personal Speed Dial NumbersProgramming Mixed Telephone Types 2Programming Mixed Telephone Types Programming Mixed Telephone Types Glossary GL-2Glossary Glossary GL-3 GL-4Glossary Glossary GL-5 GL-6Glossary Glossary GL-7 Index IN-2 Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 Centralized Telephone Programming Quick Reference Group Pickup For Centralized Telephone Programming, see previous pages System Programming Quick ReferenceExtensions Dialing Restrictions and Permissions Groups Auxiliary Equipment Lucent Technologies Comcode Issue August
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