Lucent Technologies 4.1 manual System Problems, Calls on Hold Are Disconnected

Page 320

Zeroes Print in Station or Duration Field on

SMDR Printout

Possible Cause: If zeroes print in the Station field, a caller is hanging up before someone answers the call. If zeroes print in the Duration field, the user is attempting to answer a call but disconnecting it inadvertently.

What to do: If zeroes print in the Station field frequently, you may want to observe how long calls are ringing before they are answered. If zeroes print in the Duration field, instruct the user at the extension answering the call to press the button corresponding to a ringing line and speak to the caller without pressing any other button.

System Problems

Call Rings Continuously; When Answered, No

One At Other End

Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far end disconnect.

What to do: Call your local phone company and find out whether they support far end disconnect. If the local phone company does not support far end disconnect, you should not set the Automatic System Answer Mode (#121) to either Hold or Ring and you should not use the Direct Extension Dial feature. If the local phone company supports far end disconnect but the problem still occurs, call the hotline.*

Calls on Hold Are Disconnected

Possible Cause: Hold Disconnect Time setting is too short.

What to do: Change Hold Disconnect Time (#203) from Short to Long.

■If calls on hold no longer disconnect, the problem is solved.

■If calls on hold still get disconnected, or the Hold Disconnect Time already was set to Long, call the hotline.*

Calls on Automatic System Answer Lines Are

Disconnected

Possible Cause: Automatic System Answer Mode is set to Disconnect.

What to do: Change Automatic System Answer Mode (#121) from Disconnect to either Hold or Ring.

■If calls on Automatic System Answer lines no longer disconnect, the problem is solved.

■If calls on Automatic System Answer lines still get disconnected, or the Automatic System Answer Mode already was set to Hold or Ring, call the hotline.*

✽In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer.

Troubleshooting 6-15

Page 319 Page 321
Image 320
Page 319 Page 321
Contents Partner Federal Communications Commission FCC Interference Notice Contents Specifications Maintenance, Repair, Ordering Information IN-1 Page Terminology How to Use This GuidePurpose Product Safety Statements How to Comment on This GuideOverview Important Safety Instructions Features and Capabilities System Components Optional Devices Primary ExpansionCarrier Control Unit System ModulesSystem Mode System CapacityKey Mode Hybrid ModeFCC Registration Telephones System Telephones System PhonesIntercom Autodialers Standard TelephonesRequirements Connecting Standard DevicesAuxiliary Equipment Programming System Programming Options Overview Hardware Considerations Maximum LinesAssigning Lines Key Extensions Initial System SetupSetting the System Clock Pooled Extensions Customizing Extensions Changing Settings after Installation Copy SettingsChanging the System Clock Adding New Lines Key ExtensionsSwapping Extensions Adding New PoolsAdding New Extensions Changing Settings to Support PBX or Centrex Services Recall SettingDialing Restrictions Speed Dial and Auto Dial NumbersRestricting Access to Outside Lines or Pools System Programming OptionsSpeed Dialing Dialing Restrictions and PermissionsControlling Calls on Outside Lines or Pools Overriding Dialing RestrictionsSummary Any callSetting Up Groups of Extensions Setting Up Auxiliary EquipmentPage Programming Overlays Using System ProgrammingHospitality Features PARTNER-34D PARTNER-18D Button Locations PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Programming Mode Telephone Programming Options Personal Speed Dialing Programming Telephone ButtonsBackup Answering Options Button ProgrammingPARTNER-34D Telephone Models Using Telephone ProgrammingUsing Centralized Telephone Programming 24Programming Display Using Extension Programming Learning About Telephones System Telephones Buttons and Indicators MDC 9000 Base MDW 9000 Base MDC 9000/MDWHandset Lights On nextRinging Patterns Ring Beep BeepUsing the Handset, Speaker, and Microphone Dial TonesHands-Free Answer on Intercom Hfai Voice Interrupt On Busy CallsStandard Telephones Speakerphone Performance TipsRing-ring-ring Using the Switchhook LimitationsFeature Phones Combination Extensions Using Telephones Basic Call Handling FeaturesDial-Code Features Using Auxiliary Equipment Night Service with Auxiliary Equipment Partner Attendant Overview Page If a Device Has Trouble Answering Machines To Program Single Answering MachineTo Use Multiple Answering Machines Extensions #505Personal Answering Machine Personal Answering MachineCall Reporting Devices Smdr ProgrammingCall Reports Date Time Number DUR Line STN Account TalkConsiderations Call Accounting Devices Output FormatSerial Printers Credit Card Scanners Credit Card ScannerUsing Fax Machines Fax Management Feature Using the Fax Management ButtonFax Machines Programming for Fax ManagementUsing the Fax Machine’s Notify Feature Transferring a Call to the Fax MachineSetting Up Fax Machines Restricting Dialing from a Fax MachineSingle Fax Machine Single Fax MachineFax Line Saver Setup Fax Line SaverSend and Receive Fax Machines To Program Fax 1 Send-ExtTo Program Fax 2 Receive-Ext. Y Modems Stand-Alone Modem for Placing Calls OnlySend and Receive Modem 10. Send and Receive ModemNight Service with Auxiliary Equipment 11. Night Service with Fax Machine and ModemAssign a Night Service Button #503 at extension Backup for Receptionist Partner AttendantTo Program Delayed Call Handling Voice Messaging Systems13. Delayed Call Handling Page Feature Reference 102 104 106 107 Iii Contents Programming Page Related Features AA Extensions #607Description Valid EntriesThis feature applies only to system phones Abbreviated Ringing #305This feature can be used only from a system phone Account Code Entry F12Using Following methods Allowed List Assignments #408 Allowed Phone Number Lists #407 Examples Toll Call Prefix requiredToll Call Prefix not required Toll Call Prefix required Toll Call Prefix not requiredVoice Interrupt On Busy #312 Answering CallsPickup How to Answer Calls Ringing at Your Extension System Phone Call you are on is placed on holdYou are connected to the coverage call Standard PhoneAuto Dialing Auto Dial buttons can be programmed only on system phonesTo program an Auto Dial button Using Automatic Extension Privacy #304 Program extension 16, press 1 Automatic Line Selection Examples System Phone Automatic System Answer Button #111 Hold Disconnect Time #203ASA Button Assigned Ext10 Using Automatic System Answer Delay #110 Automatic System Answer Lines #204 Programming Automatic System Answer Mode #121 = Hold = Disconnect = Ring Automatic System Answer Record/Playback Automatic System Answer Delay #110Mode #121 ASA 1=Record Press 2 . a display similar to the following appears Automatic VMS Cover #310 To change the Automatic VMS Cover setting for an extension Background Music F19 Background Music F19 Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Call Coverage Rings #116 Valid Entries ProgrammingCall Forwarding/Call Follow-Me F11,XX,XX To program a Call Forwarding button To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup This feature applies only to standard phones Call Waiting #316Calls Caller IDInspect Communications System Installation guide Caller ID Inspect F17 Press the programmed button to deactivate the feature Caller ID Name Display F16 Calling Group Extensions #502 Simultaneous PagingConference Calls First party is now on hold. You hear intercom dial tone You are connected with the first partyFirst party is now on hold Conference Drop F06 Last-added outside party is dropped from the conferenceCopy Settings #399 Dial Mode #201 Direct Extension Dial Button #113 Direct Extension Dial Lines #205DXD Button Assigned Ext10 Using Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Programming Extension Dial Delay #112 Direct Extension Dial Record/Playback I892Press 2 . The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Prevents local calls To save the telephone number in memory, you must press Enter Display Related Features Display Language #303 Considerations Valid EntriesDistinctive Ring #308 This feature is available only on system phones Do Not Disturb F01To program a Do Not Disturb button Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Emergency Phone Number List #406 Enter the telephone number Exclusive Hold F02 Numbers Extension Name DisplayLetters To assign a name to an extension This procedure applies only to standard phones External Hotline #311Lift the handset of the external hotline Fax Machine Extensions #601 Forced Account Code Entry #307 Valid Entries Following entries are invalid Forced Account Code List #409Following entries are valid To create a Forced Account Code List Account code in memoryGroup Call Distribution #206 Valid Entries Group Calling-Ring/Page I7G/I*7G All available extensions in the Calling Group ring To ring or page a Calling Group Lift the handset Group Hunting-Ring/Voice Signal I77G/I*77G To program a Hunt Group button 101 Group Pickup I66G ExampleTo use Group Pickup Lift the handset Hold HoldCall rings back You are reconnected to the held callHold Disconnect Time #203 Hotline #603 Internal Hotline Ext 33 Data VMS Cover Hunt Group Extensions #505Group Call Distribution #206 Considerations for Hunt Group Intercom Dial Tone #309 Joining Calls How to Join a Call System Phone Last Number Redial F05 Line Access Mode #313 Line Access Restriction #302 Current restriction displays Line Assignment #301 Emergency Phone Number List #406Line Assignment #301 Considerations 121 Line Coverage Extension #208 123 Line Ringing Immediate Ring-on steady Loudspeaker Paging Your voice is heard through the loudspeaker paging system Hybrid Mode Only Making CallsHow to Make an Outside Call System Phone How to Make an Intercom Call System Phone Manual Signaling F13XX or F13*XX Transferring CallsTo program a Manual Signaling button Message Light Off F10XX To turn off the message light Lift the handset Message Light On F09XX 137 Music On Hold #602 = Active = Not Active Night Service Button #503 Group Extensions #504Green light is on steady. Night Service is on Green light goes out. Night Service is offNight Service Group Extensions #504 Schedule #507Number of Lines #104 Outgoing Call Restriction #401 Line Pickup-Idle LineProgramming Outgoing Call Restriction Button #114 Outgoing Call Restriction Button #114 Outside Conference Denial #109 Personal Speed Dial Numbers To program Personal Speed Dial numbers Pickup Group Extensions #501 Pool Access Restriction #315 Pool Access Rstr Pool Extension Assignment #314 155 Pool Ext Assign 15 P881 Assigned Pool Line Assignment #207 Restriction #315Lines to Pools L08 2 Pool Privacy F07 Recall F03 Again Recall Timer Duration #107 Ring on Transfer #119 Rotary Dialing Timeout #108 Save Number Redial F04 Cover Rings #117 Send All CallsCoverage Rings #116 Simultaneous Paging I*70 Standard Phone Smdr Output Format #610 Smdr Record Type #608 Smdr Talk Time #611 Smdr Top Of Page #609 System responds by printing the call report headerSpecial Dialing Functions Function Button Display Description174Special Dialing Functions Station Lock F21 On a programmed button with lights, the green light flashesYou hear intercom dial tone again This feature is available only at extension 10 or Station Unlock F22System Date #101 System Day #102 Password is in effect until you hang up the phone System Password #403System Password does not appear on display phones System Reset-Programming Saved #728 System Speed Dial Numbers 5554757 Press # Dial the three-digit System Speed Dial code System Time #103 This time appears on system display phones as 215pToll Call Prefix #402 Touch-Tone Enable F08 Related ProceduresTransferring Calls How to Transfer a Call System Phone To transfer a call with one button touch Standard Phone Transfer Return Extension #306 193 Transfer Return Rings #105 VMS Cover F15 Line Coverage Extension #208To program a VMS Cover button VMS Cover Rings #117 VMS Hunt Delay #506 VMS Hunt Schedule #507 Voice Interrupt On Busy #312 Using Voice Interrupt On Busy Talk-Back F18 Voice Mailbox Transfer F14 Wake Up Service Button #115 Wake Up Service Button Assigned Ext10 Page Troubleshooting Problems with Auxiliary Equipment When You Need Help Power Failure OperationSystem Phone Does Not Ring Problems with System PhonesPossible Cause 4 Phone is faulty System Phone Does Not Work Display Does Not Show Caller ID Name/Number Display Shows Only 16 Characters Per LineDisplay is Incorrect Some Caller ID Information Does Not Display Intercom Autodialer Does Not Work ProperlyProblems with Standard Phones Standard Phone Does Not RingStandard Phone’s Message Waiting Light Does Not Light Other Problems with Phones Trouble Making Outside CallsTroubleshooting 10Troubleshooting Calls are Answered Automatically Trouble Hearing Called Party Answer Using the Recall Feature Has No EffectUsing the Recall Feature Disconnects Call Problems with Combination Extensions Phone Does Not Work ProperlyProblems with Auxiliary Equipment Standard Device Does Not AnswerStandard Device Does Not Dial Out Properly Poor Transmission Quality on ModemSystem Problems Call Rings Continuously When Answered, No One At Other EndZeroes Print in Station or Duration Field on Smdr Printout Calls on Hold Are DisconnectedCall on Hold Hangs Up But Line Does Not Disconnect All Phones Dead No Dial Tone or LightsOther Problems with System Multiple Phones Dead No Dial Tone or LightsSpecifications 2Specifications Specifications A-3 Maintenance Repair InformationIn-Warranty Repairs Post-Warranty RepairsLimitation of Liability Reference Materials Partner Mail Voice Messaging System Installation and UseProduct Ordering Information Hardware Components 6Maintenance System Telephones and Accessories FCC and IC Information FCC Notification and Repair InformationPage IC Notification Repair Information IC Certification No 3756A CSA Certification No. LR Load NoAvertissement Speed Dial Form Speed Dial FormPartner II Communications System Personal Speed Dial Numbers ExtensionProgramming Mixed Telephone Types 2Programming Mixed Telephone Types Programming Mixed Telephone Types Glossary GL-2Glossary Glossary GL-3 GL-4Glossary Glossary GL-5 GL-6Glossary Glossary GL-7 Index IN-2 Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 Centralized Telephone Programming Quick Reference Group Pickup System Programming Quick Reference For Centralized Telephone Programming, see previous pagesExtensions Dialing Restrictions and Permissions Groups Auxiliary Equipment Lucent Technologies Comcode Issue August
Related manuals
Manual 39 pages 54.53 Kb
Top Page Image Contents