Lucent Technologies 4.1 manual Call on Hold Hangs Up But Line Does Not Disconnect

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Call on Hold Hangs Up,

but Line Does Not Disconnect

Possible Cause 1: Hold Disconnect Time setting is too long.

What to do: Change Hold Disconnect Time (#203) from Long to Short.

■If abandoned calls on hold are disconnected, the problem is solved.

■If abandoned calls on hold still do not disconnect, or if the Hold Disconnect Time was already Short, go to Possible Cause 2.

Possible Cause 2: Local phone company does not send hold release signal.

What to do: Call your local phone company and find out whether they send a hold release signal. If the local phone company does not send a hold release signal, or if they do but the problem still occurs, call the hotline.*

All Phones Dead: No Dial Tone or Lights

Possible Cause 1: Control unit is not receiving power.

What to do: Make sure the control unit’s power cord is plugged securely into the wall outlet. Also make sure the main circuit breaker or the on/off switch (see Figure 1-1in Chapter 1) is in the “ON” position.

■If the green LEDs on the modules are lit and the trouble is gone, the problem is corrected.

■If the green LEDs on the modules are lit but the trouble remains, call the hotline.*

■If the green LEDs on the modules are out, go to Possible Cause 2.

■If any green LEDs on the modules are flashing, call the hotline.*

Possible Cause 2: The power outlet is faulty.

What to do: Test the outlet by plugging in an appliance, like a lamp or radio.

■If the appliance does not work, the outlet is faulty. If possible, plug the control unit into a different outlet. Then check the fuse box or call an electrician.

■If the appliance works, go to Possible Cause 3.

Possible Cause 3: Control unit fuse is blown.

What to do: Using the on/off switch, turn the control unit on and off several times. If the green LEDs on the modules are still out, call the hotline.*

✽In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer.

6-16Troubleshooting

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Contents Partner Federal Communications Commission FCC Interference Notice Contents Specifications Maintenance, Repair, Ordering Information IN-1 Page How to Use This Guide PurposeTerminology How to Comment on This Guide Product Safety StatementsOverview Important Safety Instructions Features and Capabilities System Components Primary Expansion CarrierOptional Devices System Modules Control UnitSystem Capacity System ModeHybrid Mode Key ModeFCC Registration System Phones Telephones System TelephonesStandard Telephones Intercom AutodialersConnecting Standard Devices Auxiliary EquipmentRequirements Programming System Programming Options Overview Maximum Lines Hardware ConsiderationsInitial System Setup Setting the System ClockAssigning Lines Key Extensions Pooled Extensions Customizing Extensions Copy Settings Changing Settings after InstallationChanging the System Clock Adding New Lines Key ExtensionsAdding New Pools Adding New ExtensionsSwapping Extensions Recall Setting Changing Settings to Support PBX or Centrex ServicesDialing Restrictions Speed Dial and Auto Dial NumbersSystem Programming Options Restricting Access to Outside Lines or PoolsSpeed Dialing Dialing Restrictions and PermissionsOverriding Dialing Restrictions Controlling Calls on Outside Lines or PoolsAny call SummarySetting Up Auxiliary Equipment Setting Up Groups of ExtensionsPage Using System Programming Hospitality FeaturesProgramming Overlays PARTNER-34D PARTNER-18D Button Locations PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Programming Mode Telephone Programming Options Programming Telephone Buttons Personal Speed DialingButton Programming Backup Answering OptionsPARTNER-34D Using Telephone Programming Using Centralized Telephone ProgrammingTelephone Models 24Programming Display Using Extension Programming Learning About Telephones System Telephones Buttons and Indicators MDC 9000/MDW HandsetMDC 9000 Base MDW 9000 Base On next LightsRing Beep Beep Ringing PatternsDial Tones Using the Handset, Speaker, and MicrophoneVoice Interrupt On Busy Calls Hands-Free Answer on Intercom HfaiSpeakerphone Performance Tips Standard TelephonesRing-ring-ring Limitations Using the SwitchhookFeature Phones Combination Extensions Basic Call Handling Features Using TelephonesDial-Code Features Using Auxiliary Equipment Night Service with Auxiliary Equipment Partner Attendant Overview Page If a Device Has Trouble Answering Machines Single Answering Machine To UseTo Program Extensions #505 Multiple Answering MachinesPersonal Answering Machine Personal Answering MachineProgramming Call Reporting Devices SmdrDate Time Number DUR Line STN Account Talk Call ReportsConsiderations Output Format Serial PrintersCall Accounting Devices Credit Card Scanner Credit Card ScannersUsing the Fax Management Button Using Fax Machines Fax Management FeatureFax Machines Programming for Fax ManagementTransferring a Call to the Fax Machine Using the Fax Machine’s Notify FeatureRestricting Dialing from a Fax Machine Setting Up Fax MachinesSingle Fax Machine Single Fax MachineFax Line Saver Fax Line Saver SetupTo Program Fax 1 Send-Ext Send and Receive Fax MachinesTo Program Fax 2 Receive-Ext. Y Stand-Alone Modem for Placing Calls Only Modems10. Send and Receive Modem Send and Receive Modem11. Night Service with Fax Machine and Modem Night Service with Auxiliary EquipmentAssign a Night Service Button #503 at extension Partner Attendant Backup for ReceptionistTo Program Voice Messaging Systems Delayed Call Handling13. Delayed Call Handling Page Feature Reference 102 104 106 107 Iii Contents Programming Page AA Extensions #607 Related FeaturesDescription Valid EntriesAbbreviated Ringing #305 This feature applies only to system phonesAccount Code Entry F12 This feature can be used only from a system phoneUsing Following methods Allowed List Assignments #408 Allowed Phone Number Lists #407 Toll Call Prefix required ExamplesToll Call Prefix not required Toll Call Prefix required Toll Call Prefix not requiredAnswering Calls PickupVoice Interrupt On Busy #312 Call you are on is placed on hold How to Answer Calls Ringing at Your Extension System PhoneStandard Phone You are connected to the coverage callAuto Dial buttons can be programmed only on system phones Auto DialingTo program an Auto Dial button Using Automatic Extension Privacy #304 Program extension 16, press 1 Automatic Line Selection Examples System Phone Hold Disconnect Time #203 Automatic System Answer Button #111ASA Button Assigned Ext10 Using Automatic System Answer Delay #110 Automatic System Answer Lines #204 Programming Automatic System Answer Mode #121 = Hold = Disconnect = Ring Automatic System Answer Delay #110 Mode #121Automatic System Answer Record/Playback ASA 1=Record Press 2 . a display similar to the following appears Automatic VMS Cover #310 To change the Automatic VMS Cover setting for an extension Background Music F19 Background Music F19 Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Valid Entries Programming Call Coverage Rings #116Call Forwarding/Call Follow-Me F11,XX,XX To program a Call Forwarding button To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup Call Waiting #316 This feature applies only to standard phonesCaller ID InspectCalls Communications System Installation guide Caller ID Inspect F17 Press the programmed button to deactivate the feature Caller ID Name Display F16 Simultaneous Paging Calling Group Extensions #502Conference Calls You are connected with the first party First party is now on holdFirst party is now on hold. You hear intercom dial tone Last-added outside party is dropped from the conference Conference Drop F06Copy Settings #399 Dial Mode #201 Direct Extension Dial Lines #205 Direct Extension Dial Button #113DXD Button Assigned Ext10 Using Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Programming Direct Extension Dial Record/Playback I892 Extension Dial Delay #112Press 2 . The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Prevents local calls To save the telephone number in memory, you must press Enter Display Related Features Considerations Valid Entries Display Language #303Distinctive Ring #308 Do Not Disturb F01 This feature is available only on system phonesTo program a Do Not Disturb button Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Emergency Phone Number List #406 Enter the telephone number Exclusive Hold F02 Extension Name Display LettersNumbers To assign a name to an extension External Hotline #311 This procedure applies only to standard phonesLift the handset of the external hotline Fax Machine Extensions #601 Forced Account Code Entry #307 Valid Entries Forced Account Code List #409 Following entries are validFollowing entries are invalid Account code in memory To create a Forced Account Code ListGroup Call Distribution #206 Valid Entries Group Calling-Ring/Page I7G/I*7G All available extensions in the Calling Group ring To ring or page a Calling Group Lift the handset Group Hunting-Ring/Voice Signal I77G/I*77G To program a Hunt Group button 101 Example Group Pickup I66GTo use Group Pickup Lift the handset Hold HoldYou are reconnected to the held call Call rings backHold Disconnect Time #203 Hotline #603 Internal Hotline Ext 33 Data Hunt Group Extensions #505 Group Call Distribution #206VMS Cover Considerations for Hunt Group Intercom Dial Tone #309 Joining Calls How to Join a Call System Phone Last Number Redial F05 Line Access Mode #313 Line Access Restriction #302 Current restriction displays Emergency Phone Number List #406 Line Assignment #301Line Assignment #301 Considerations 121 Line Coverage Extension #208 123 Line Ringing Immediate Ring-on steady Loudspeaker Paging Your voice is heard through the loudspeaker paging system Making Calls Hybrid Mode OnlyHow to Make an Outside Call System Phone How to Make an Intercom Call System Phone Transferring Calls Manual Signaling F13XX or F13*XXTo program a Manual Signaling button Message Light Off F10XX To turn off the message light Lift the handset Message Light On F09XX 137 Music On Hold #602 = Active = Not Active Group Extensions #504 Night Service Button #503Green light goes out. Night Service is off Green light is on steady. Night Service is onSchedule #507 Night Service Group Extensions #504Number of Lines #104 Line Pickup-Idle Line Outgoing Call Restriction #401Programming Outgoing Call Restriction Button #114 Outgoing Call Restriction Button #114 Outside Conference Denial #109 Personal Speed Dial Numbers To program Personal Speed Dial numbers Pickup Group Extensions #501 Pool Access Restriction #315 Pool Access Rstr Pool Extension Assignment #314 155 Pool Ext Assign 15 P881 Assigned Restriction #315 Pool Line Assignment #207Lines to Pools L08 2 Pool Privacy F07 Recall F03 Again Recall Timer Duration #107 Ring on Transfer #119 Rotary Dialing Timeout #108 Save Number Redial F04 Send All Calls Coverage Rings #116Cover Rings #117 Simultaneous Paging I*70 Standard Phone Smdr Output Format #610 Smdr Record Type #608 Smdr Talk Time #611 System responds by printing the call report header Smdr Top Of Page #609Function Button Display Description Special Dialing Functions174Special Dialing Functions On a programmed button with lights, the green light flashes Station Lock F21You hear intercom dial tone again Station Unlock F22 This feature is available only at extension 10 orSystem Date #101 System Day #102 System Password #403 System Password does not appear on display phonesPassword is in effect until you hang up the phone System Reset-Programming Saved #728 System Speed Dial Numbers 5554757 Press # Dial the three-digit System Speed Dial code This time appears on system display phones as 215p System Time #103Toll Call Prefix #402 Related Procedures Touch-Tone Enable F08Transferring Calls How to Transfer a Call System Phone To transfer a call with one button touch Standard Phone Transfer Return Extension #306 193 Transfer Return Rings #105 Line Coverage Extension #208 VMS Cover F15To program a VMS Cover button VMS Cover Rings #117 VMS Hunt Delay #506 VMS Hunt Schedule #507 Voice Interrupt On Busy #312 Using Voice Interrupt On Busy Talk-Back F18 Voice Mailbox Transfer F14 Wake Up Service Button #115 Wake Up Service Button Assigned Ext10 Page Troubleshooting Problems with Auxiliary Equipment Power Failure Operation When You Need HelpProblems with System Phones Possible Cause 4 Phone is faultySystem Phone Does Not Ring System Phone Does Not Work Display Shows Only 16 Characters Per Line Display is IncorrectDisplay Does Not Show Caller ID Name/Number Intercom Autodialer Does Not Work Properly Some Caller ID Information Does Not DisplayStandard Phone Does Not Ring Problems with Standard PhonesStandard Phone’s Message Waiting Light Does Not Light Trouble Making Outside Calls Other Problems with PhonesTroubleshooting 10Troubleshooting Calls are Answered Automatically Using the Recall Feature Has No Effect Using the Recall Feature Disconnects CallTrouble Hearing Called Party Answer Phone Does Not Work Properly Problems with Combination ExtensionsStandard Device Does Not Answer Problems with Auxiliary EquipmentStandard Device Does Not Dial Out Properly Poor Transmission Quality on ModemCall Rings Continuously When Answered, No One At Other End System ProblemsZeroes Print in Station or Duration Field on Smdr Printout Calls on Hold Are DisconnectedAll Phones Dead No Dial Tone or Lights Call on Hold Hangs Up But Line Does Not DisconnectMultiple Phones Dead No Dial Tone or Lights Other Problems with SystemSpecifications 2Specifications Specifications A-3 Repair Information MaintenancePost-Warranty Repairs In-Warranty RepairsLimitation of Liability Partner Mail Voice Messaging System Installation and Use Product Ordering InformationReference Materials Hardware Components 6Maintenance System Telephones and Accessories FCC Notification and Repair Information FCC and IC InformationPage IC Certification No 3756A CSA Certification No. LR Load No IC Notification Repair InformationAvertissement Speed Dial Form Speed Dial FormPartner II Communications System Extension Personal Speed Dial NumbersProgramming Mixed Telephone Types 2Programming Mixed Telephone Types Programming Mixed Telephone Types Glossary GL-2Glossary Glossary GL-3 GL-4Glossary Glossary GL-5 GL-6Glossary Glossary GL-7 Index IN-2 Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 Centralized Telephone Programming Quick Reference Group Pickup For Centralized Telephone Programming, see previous pages System Programming Quick ReferenceExtensions Dialing Restrictions and Permissions Groups Auxiliary Equipment Lucent Technologies Comcode Issue August

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