Weber 5000 Burner does not light, or flame is low in High position, Experiencing flare-ups

TROUBLESHOOTING

Problem Check Cure

Burners burn with a yellow or orange flame, in conjunction with the smell of gas.

Inspect Weber Spider Stopper	Clean Weber Spider Stopper
Guards for possible obstructions.	Guards. (See Section "Annual
(Blockage of holes.)	Maintenance".)

Burner does not light, or flame is low in HIGH position.

Is fuel hose bent or kinked?	Straighten fuel hose.
Does the Front burner light with a	If you can light the Front burner
match?	with a match, then check the
	Crossover Ignition System.
Are you holding the FlameCheck	Hold the FlameCheck button
button down long enough?	down for a full eight seconds.

Experiencing flare-ups:

CAUTION: Do not line the bottom tray with aluminum foil.

Are you preheating barbecue in the	All burners on high for 10 to 15
prescribed manner?	minutes for preheating.
Are the cooking grates and	Clean thoroughly. (See Section
Flavorizer Bars heavily coated with	"Periodic Cleaning".)
burned-on grease?
Is the bottom tray "dirty" and not	Clean bottom tray.
allowing grease to flow into catch
pan?

Burner flame pattern is erratic. Flame is low	Are burners clean?	Clean burners. (See Section
		"General Maintenance".)
when burner is on HIGH. Flames do not run
the whole length of the burner tube.

Inside of lid appears to be “peeling.” (Resembles paint peeling.)

The lid is porcelain-on-steel, not	Clean thoroughly. (See Section
paint. It cannot “peel.” What you are	"Periodic Cleaning".)
seeing is baked on grease that has
turned to carbon and is flaking off.
THIS IS NOT A DEFECT.

If the problem cannot be corrected using these methods, please contact Weber-Stephen Customer Service.

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